So I got my ratchet replaced today. It wasn't exactly a great experience but it wasn't horrible either. The first place was I stopped at was a Sears Hardware. I walked in with the ratchet, a 13mm 3/8" drive 12 point shallow socket that was worn out, and a 1/4 x 8 Craftsman Professional screwdriver with a broken tip. The guy behind the counter called the guy on the floor to get me the socket and the screwdriver while he dug through the box upfront with the rebuilt ratchets in it. I go with the other man to get the socket and screwdriver. Got the socket but the screwdriver was out of stock. When I get back to the counter I see I'm about to receive the other style of ratchet. The round handle style that *****. I tell the man behind the counter that I didn't want that ratchet because it's not the same. So he then calls the guy on the floor back over to go get the thin profile ratchet from the case. This guy then inspects the old ratchet and asks what's wrong with it and why do I want it replaced. So I had to convince him about how the peeling chrome could be hazardous. He walks away and then came back about a minute later and told me it wasn't in stock. I just say no problem, I'll come back when it is in stock. Instead I just go to a different Sears. Walk in, grab the screwdriver I need from the rack, go up to the counter, ask for a different ratchet. The man behind the counter opens the drawer with the rebuilds in it. There are two of the 3/8" thin profile ratchets in it. He picks them both up and they're obviously in worse shape cosmetically than the one I'm exchanging. So he goes to the case, grabs a new one and hands it to me. No issues whatsoever.
i tried
