Crafty Industrial Warranty

[NC-Fordguy]

Guys,

The wife relayed this to me tonight as she had to help a customer with a broken crafty industrial socket.

Of course bring in the broken tool. Also bring in the content list with the part numbers. Remember these tools are not in full line brick and mortar stores so finding part numbers can be tough. This also assumes the tool was purchased through sears.com or sears outlet.

She was able to contact danaher (Apex, bain capital or whatever it is this week) and get the replacement tool shipped to the customers home.

Perhaps the mods can make this a sticky?

Hope this is of some help

 

[Burtonrider10022]

Is there anywhere to get the contents sheet for a kit? I bought the 205pc set a few years ago and like hell if I kept that little sheet of paper. lol

 

[Wiggum]

Is there anywhere to get the contents sheet for a kit? I bought the 205pc set a few years ago and like hell if I kept that little sheet of paper. lol

What do you need off of it? Part numbers?

 

[Mickey O]

Good thread, if you bought some of the industrial set now might be a good time to make an inventory with the part numbers. I know I'll be doing it, I've found a lot of needed/missing tools just by the part number.

 

[Burtonrider10022]

What do you need off of it? Part numbers?

Pretty much. I also just regret the fact of not keeping the documentation that came with it.

 

[rickhigginshtbr]

1-800-832-7494 is the phone number on my parts list for the crafty industrial wrenches, open monday through friday 8am - 4:30p est.

 

[Wiggum]

Pretty much. I also just regret the fact of not keeping the documentation that came with it.

If you name the parts ill get the numbers.

 

[03protege]

Is there anywhere to get the contents sheet for a kit? I bought the 205pc set a few years ago and like hell if I kept that little sheet of paper. lol

The part numbers should be on the item, right?

 

[NC-Fordguy]

The part numbers should be on the item, right?

Yes, you are correct.

The reason one wants to keep a list of the part numbers for instance if you break a socket or swivel and it fragments, all the pieces may not be found therefore it will be difficult in determining the part number.

Contrary to what gets posted on this web-site there are Sears employees who are willing to help get issues resolved. Having the part numbers handy helps a long way in getting the right replacement for items that are not in brick and mortar stores databases.

 

[Burtonrider10022]

I'd also like to have the official lists for insurance purposes.

 

[Chadwilliam1]

I just hope they are not phasing out the industrial line.