damaged extreme toolbox

[MCM1]

Here is the issue, want to order extreme toolbox and have it shipped to local
terminal.Terminal wont let me remove packaging to inspect for damage.
must sign first then any damage that is found after signing extreme won't cover!
So I need xray vision to inspect thru the package before I sign off!
Am I missing something here?
I called fedex they were no help at all and could careless about the issue.
Called scott at extreme tools and while he was nice, he was also no help.

 

[Strouty]

Since this is an imaginary situation, I would call the FBI.

 

[gdocktor3]

I think you answered your own question. Get some X Ray goggles......

 

[Strouty]

If I had x-ray goggles I would not go to the shipping terminal.

 

[Zeke]

Take it home and uncrate it while someone is recording a video. This has worked for me 2wice when concealed damage was discovered. If damaged, send it back. Always buy with a CC.

 

[PoorOwner]

Fedex freight lift gated delivery, using a pallet jack pushed into the garage for me, and waited while I removed plywood. Damages noted in bill of lading. My was not Extreme but packed the same way.

Maybe you should get that option.

 

[MCM1]

I talked to scott at extreme about using video to record the un boxing he said if I sign for it their policy is any damage after signing is not covered and its my problem.
I could have it shipped to my house but it all depends on the driver, fedex drivers policy is no removing packaging until you sign.
This is a great policy for the company's, any damage after signing oh well can't help you.

 

[PelicanPines]

Only option then... drive to manufacturer and uncrate it there... drive it home.

 

[Tenex]

I believe I saw on their website that you could use a small imperfection on the packaging as a means to justify opening the box. Otherwise, you could just open the box anyway. I don't care what the FedEx policy is, I'm opening that box. You can tell the driver to fly a kite if he has a problem with you inspecting it.

 

[MCM1]

I am thinking of driving there but it's 12hr away! would you drive 24hr to pick up a toolbox that is perfect or roll the dice with shipping.
There is damage to toolboxes during shipping it happens.

 

[The Cobbler]

if the shipping carton is damaged , refuse it unless they allow you to open it . if it appears in good shape, write on the bill , possible concealed damage and get the driver to sign it, otherwise refuse delivery .?

 

[MCM1]

I also don't want conflict with someone telling me not to open my box that I paid for and legally I can't open it.
This policy is crazy what are the afraid of? If i was shipped with care they should want you to inspect.
This does not apply if outside package shows damage, then you can inspect.

 

[PoorOwner]

Did you look on strictlytoolboxes? They are more commited to having you get the product in good condition than what Extreme sounds like, from what you said..
They also sell extreme boxes plus their own brand.

You do 100% need to note any damage which is the point

And you cannot run around the dock or inside a truck with a prybar, that's probably normal policy.

 

[PugetDude]

I talked to scott at extreme about using video to record the un boxing he said if I sign for it their policy is any damage after signing is not covered and its my problem.

If you don't like their shipping policy, take your business elsewhere.
Problem solved.

 

[bcradio]

Looks like you're in a black hole. You might as well just give up now

 

[Lassen Forge]

They're afraid you'll find damage they'll be responsible for - that's why the catch-22 attitude. You can't open it until you accept it, once you accept it it's yours, including the damage from them dropping it off a lift gate truck they caused.

I've called shippers, asking if they want it back as I can't accept it without an inspection... if they tell me sorry, I tell them I am too, and go ahead and refund me as I'm refusing shipment. Usually, tho, they've gone to bat for me, the driver is pissed as hell as it's totally furbarring their schedule, but sorry, neither my employers or I will accept un-inspected goods.

It's a sleazeball move they do deliberately to make sure they're off the hook.

 

[MCM1]

This would be ordered through strictlytoolboxes. You can't order from extreme directly.
They sell lots of boxes so what is everyone doing? just blind faith?
It would be like buying a tv that had no external damage to the box then you get it home
and any damage you find is your problem.
Makes me not want to do business with them at all.
I had my heart set on a nice blue box, boy what a let down.

 

[Strouty]

I am really confused:

http://www.strictlytoolboxes.com/freight/inspection/72in-tool-box.html

 

[PugetDude]

I am really confused:

Apparently it's contagious...

 

[PoorOwner]

I think you are a little paranoid, this is probably the easier going delivery of garage essentials (compared to compressors, car lift etc)

The boxes are built like a tank, but packed like an aquarium. If you have a dent it may be in the drawer and the drawer can be replaced. Just talk to STB since your credit card is going thru them.

 

[MCM1]

strouty that all sounds good but when you dig deeper like I did fedex will not let you open the package without signing. what you are reading is smoke and mirrors it's all to cover their butts.
You might get lucky with a nice employee but you might not.
It comes down to this I would rather know up front that I am being taken care of has a customer and any damage will be covered so I don't have to fight for what is fair and just.

 

[Strouty]

Sounds like you need to request another carrier. I have never had an issue with any freight company when it comes to inspecting. The last thing the driver has me do is sign for the delivery after inspecting things. If that doesn't work, then you should contact the FBI.

 

[boomer12831]

I bought a Lincoln AC/DC arc welder a few years back. It had to be lift gate service. It was snowing really hard and I helped the driver get it in the garage. When he left, I started unpacking it and realized it was severely damaged, dented. I called the co. and it was picked up within a couple days and a new one came shortly after, no problem.

 

[BFHtime]

I have the opinion that this policy is ********. It is rigged to pass the buck,with the consumer left holding the bag of **** at the end.

I would get a box elsewhere. I have trouble accepting that, even if you video the whole opening of the package, and if there is a problem, that they will choose to not help the customer, because it is their policy. (Sorry for the run-on)

This is unacceptable poor customer service. Buy elsewhere. Find another box.

I wonder how they handle other problems. I do not really care, if they can not take care of their customers. Their policy *****. That is the policy they chose, which explains what that business is about, and it is not about the customer.

The price would have to be an extremely good value for me to take on all that risk, even with credit card insurance. I have trouble with the way they do business.

 

[LXCam]

I would not do business with that type of outfit

Sure is odd how every story I've heard about STB and damaged goods have been how great their customer service has been. And ever better, I rarely have heard of any damage at all.


But maybe you're right, don't do business with'em OP. You should go buy from Sears.

 

[eyeball]

There are lots of boxes out there find a company that values their customers.


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[CJM8515]

Paid for by credit card? Just report it and be done with it. They will get your cash back if they wont take the box back or whatever.

 

[IMStuner]

I ordered my viper tool box from Amazon and the freight company moved it into my garage and let me open the box than I signed the paper. I told them I will not sign any release forms without inspecting the tool box.


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[fordnut85]

I don't believe all this talk bashing on STB. The reality of the world we live in is there are thousands of people out there trying to get one over on every company they do business with. They want you to inspect the box, in fact, I'm pretty sure they even have a checklist of things to check to ensure you look at everything so I don't think they are really the source of the issue comes down to the freight carrier. They want to keep a very tight schedule and don't want to spend the time waiting for every customer to open their package and do an inspection which I can understand. Can you imagine how long g those route would take if every customer opened every package! They are the ones passing the buck here since their no other recourse.

All that being said, I have on occasion discovered damage after signing for things and the MFG has always taken care of it. I haven't bought anything from STB (yet ) but from hearing some of the reviews I think they would take care of it

To answer the original post, keep looking for a shipper that will allow you to inspect before signing. Call them and simply tell the you MUST be able to inspect before accepting delivery or you will find another shipper.

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[WittHay]

Trucking companies have different level of services. Fedex is good for fast and cheap delivery of things that probably won't get damaged

If your wife/girlfriend wanted a new fridge from a store that is 12 hours away, What company would you use to ship it undamaged to your house and how much would the shipping charges cost?

When you order a Snap-on box, the dealer opens it up and inspects it for you, while the truck driver waits. If there is any damage the trucking company's insurance will cover it. Of course all that extra service is built into the price.

 

[chrisnazzy]

This is ridiculous. I read the entire section of their website that Strouty linked to. I'm not sure they could be more clear that they absolutely do want you to inspect your shipment for damage. This only makes sense because if it is damaged its then the freight company who is liable.

Not only do they give you a checklist of tools required to uncrate it but also instructions to make the task easier. Plus they specifically state that you are sure to be able to find some kind of small blemish in the external packaging or shrinkwrap that you can use to justify inspecting for damage if the driver isn't otherwise okay with it.

Bottom line......wait until the driver gets it off the truck and then politely explain to him you that will make quick work of uncrating it to ensure no damage before signing. Show some sympathy for how busy his day is and thank him for his patience. If he chooses to be a **** after that tell him tough ****.....your not signing for it without inspecting it first.

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[MCM1]

My original plan was to have it shipped to the terminal then I could pick it up based on my schedule and also this would give me more time to inspect without holding up a truck driver.
I also offered to pay more for extra packing and time for inspection. I have had shipping
damages happen in the past so I am leary and would like a toolbox that is close 100%.
I have read through STB damage inspection policy and on paper it sounds good but they admitted they can't make fedex let me inspect.
This is not about bashing either company they both do good work. I don't want to be that small percentage where damage happens and I am left to fight. I just went through that last year and it is time consuming and frustrating.

 

[MCM1]

The link strouty posted shows a wood crate and the red box they show also has no name badge on it! STB does not ship extreme tool boxes they are drop shipped from extreme
and no wood crate is used in the shipping it's only cardboard(smoke and mirrors).
Everything looks good until you are left holding the bag!

 

[Mr_B]

This thread is actually mainly in reference to Extreme and their shipping policy, STB appears have better approach but it is indeed a **** shoot and ease of inspection will come down to driver you get and your ability of controlling the delivery .
I too have experienced delivery inspection hassles on pallet and crate items so know the real world problem . It annoying but majority couriers have same garbage clauses so best you can do is be prepared with plan for delivery and buy via credit card with good claim ability so you got options if get porked by shippers and retailer .

 

[IWANTBLUE]

I was gonna make a post for this thread then then I got to page 4 and found Chrisnazzy had made it for me.so WHAT HE SAID !!! ...let them UNLOAD IT..see the blemish in the packaging (I can see it from here...your finger fits right in there) start to unpack it and if the delivery driver prevents you let him load that sucker back on the truck... [remember it is a massive package that will be in the waY of the rest of his deliveries that day now ]



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[IWANTBLUE]

Appologies. .can't edit on taps talk? ?

EDIT :-Found it

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[IWANTBLUE]

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[OccupantRJ]

I recently ordered an AC unit, and this is what I was told by Fedex in this link.

http://www.fedex.com/us/freight/rulestariff/loss_damage_claimfiling.html

 

[Mhyde52]

STB does their best to insure you receive a good, undamaged product. After that it is up to the freight company (fedex) to take care of it till you get it at its final destination.

Looking from the side of the shipping company: I think most of the issue lies with you wanting to unpackage a shipment in a Fedex terminal. From my limited experience with certain freight terminals, some are relatively "open" to the public, some are relatively secure, and many are just there to act as a distribution center from one truck to another. I'm sure that if I were the shipper, I'd try to minimize folks from handling finished product in or on the busy, controlled area where I'm conducting the business of moving and delivering freight. Can you imagine the chaotic environment created for the terminal, if every other shipment were unpacked and inspected in a fedex terminal?

I'll agree with many others here: Pay with CC and don't worry so much. It's not money out of your pocket if there is an issue.

 

[MCM1]

Mhyde52 it is money out of my pocket. If i sign for the box it is mine.
If I get home and discover it has hidden damage STB wont cover it, if I have to send it back it is at my cost and I have to fight with the shipper. Have you ever gone against a shipper when you signed for acceptance? it's like david and goliath without stones.
They want me to accept something I can't see or inspect with no warranty.

I would gladly video the un-boxing and if damage was found it would be taken care of but that's not happening.

Yes they all want everything to arrive 100% but we live in the real world and that just does not happen.damage happens I know that first hand.