damaged extreme toolbox

[Strouty]

Does this make you happier?

http://www.strictlytoolboxes.com/freight/inspection/56in-and-41in-roller-cabnet.html

Like I said before if you don't get anywhere call the FBI, they will be glad to help you out!

 

[WittHay]

If you want a higher level of service you have to pay for it. Fedex is not the only trucking company in the US. Find a company that will deliver it to your door at your convenience and will guarantee an undamaged shipment.

The cost is probably going to be double or triple that of Fedex.

An example is; if you buy an old restored car 12 hours away. You can get Jim Bob the scrap car hauler to winch it on his truck or you can get a fully insured car hauler with an enclosed trailer. Different levels of cost for delivering the same product.

 

[cnk]

I think your main issue is that you want to inspect it at the terminal. FedEx doesn't want or permit that since mist terminals are a busy place.

Not even sure why FedEx is delivering it as I thought most were delivered by LTL carrier. I ordered from Rockin Toolboxes which sells Scratch & Dent Extreme Toolboxes. It arrived via LTL on a wood palet with 2 boxes wrapped in shrink wrap. No issues with inspection from the driver.

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[M_George]

Home Depot sells the extreme toolbox's. You can order it on line and pick it up at the store and avoid all the hassle.

 

[MCM1]

Yes I know home depot sells them but then it's around 350.00 more.
I am thinking about having it shipped to the house offer the driver a cash tip to let me inspect it or just send it back and stop payment on cc.
This is not how I want to do this, waiting till it is at my door only to send it back.

It just seems there should be a better way for all parties involved.

 

[archirelic]

Yes I know home depot sells them but then it's around 350.00 more.
I am thinking about having it shipped to the house offer the driver a cash tip to let me inspect it or just send it back and stop payment on cc.
This is not how I want to do this, waiting till it is at my door only to send it back.

It just seems there should be a better way for all parties involved.

Well sounds like that 350 would be for your peace of mind. I personally think you're overthinking this WAY too much.

If you're that concerned with potential damage, I'd chalk up the extra 350 via Home Depot as insurance against any potential damages / issues.

Otherwise, as others have stated...either order or move onto a separate vendor / box.

 

[Gmonkee]

Buy locally to you and support thosd businesses.

Inspect before you pay. Take it home that day. So simple.

 

[Wamsutta]

Look for forklift punctures on the cardboard box!

 

[OccupantRJ]

I think your main issue is that you want to inspect it at the terminal. FedEx doesn't want or permit that since mist terminals are a busy place.

Not even sure why FedEx is delivering it as I thought most were delivered by LTL carrier. I ordered from Rockin Toolboxes which sells Scratch & Dent Extreme Toolboxes. It arrived via LTL on a wood palet with 2 boxes wrapped in shrink wrap. No issues with inspection from the driver.

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There is Fedex ground, and there is Fedex Freight, an LTL carrier. I ship with them every day. Both of them.

 

[cnk]

There is Fedex ground, and there is Fedex Freight, an LTL carrier. I ship with them every day. Both of them.

Makes sense. Wonder if they would permit inspection if they delivered to the house instead of picking it up at the hub.

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[PelicanPines]

Stop the worry about "what ifs"... just deliver it to your house... OPEN the box before signing... who cares what the driver is saying as you are opening the box... it's not like you will get tossed off the plane... you are in your driveway... then when it's OK... sign... if it's not ok... FOLLOW the directions from Extreme if you find damage... it's super clear .... Extreme does it every day all day...

Your situation is not special...

 

[yamaha0343]

You're way too freaked out about a hypothetical situation that hasn't even happened yet.

Order the thing with your credit card, and if it's jacked up let them deal with your CC company. Done.

 

[MCM1]

yes I am freaked out because I just went through this last year. did you read the whole thread? it was a pain in the **** and took lots of time so I am having day ja voo.

I think pelicanpines has it right, if the driver balks at my inspection just walk and let them keep the box.

I called the bank today and even using a credit card there is no 100% guarantee you get your money back, it depends on the fine print.

 

[Wamsutta]

Here you go. And that's a Strictly Toolboxes picture too.

 

[BDT/NWMN]

just order it

 

[PelicanPines]

Let your wife sign for it... problem solved.

 

[Wamsutta]

"Notice: Please inspect product before signing for delivery."

Says that right on the box.

 

[Strouty]

OP, you have a vague one liner about something that happened last year. Maybe next time you start the thread with: last year I had a huge issue with a shipment that.... instead you start posting about fictional shipping damage to a tool box you haven't even ordered yet. If you can't handle inspection of a shipment, then I agree that you need to go to Home Depot and spend the extra money, because it is clear that you are not going to call the FBI.

 

[Wamsutta]

I'd tell the delivery guy that I'm not signing for it until I un-crate it and inspect it thoroughly.

 

[yamaha0343]

did you read the whole thread?

I did not, and it's not looking probable.

I called the bank today and even using a credit card there is no 100% guarantee you get your money back, it depends on the fine print.

(sigh) I'm with Strouty, you need to escalate to the FBI. Or just go to Home Depot. Way too much stress over a box man.

 

[redwrench60]

I don't know why everyone is piling on the OP. If he started a thread on his damaged box he signed for and was stuck with you'd all be telling him he should have done his research and not signed for it bla bla bla.

OP, I don't like the 'heads I win, tails you lose' game either. I like pelicanpines idea too. What's the FedEx driver gonna do while you open the box without signing?.......put you in a headlock?

Sometimes only you can look out for you.

 

[MCM1]

OK I get it! I will order the box and stop the stress. The point was the absurdity of
the shipper not allowing you to see the actual item you are signing for don't you get that?

How many times did you make a purchase and only after putting it to use for a bit do you discover some flaw that bugs you? It's not life changing money but hey 2000.00 is still not pocket change and I want to be the first one to put the flaw in it if it's going to happen.

If we all started to make waves at these crazy corporate policies they would get changed
instead of being sheeple.

I am not a sheeple if it's wrong I am going to let you know that.

And the FBI thing? I am trying to interject a serious debate here on what I believe is a ridiculous policy that passes the buck to the end user. once you go through something you don't forget it.

Sure STB post you must inspect but they also know you are not allowed to by the shipper they choose to use.

 

[LXCam]

If we all started to make waves at these crazy corporate policies they would get changed
instead of being sheeple.


.

Ain't nothing going to change. They adopted those policies for a reason regardless of if you feel it's right or wrong and if you don't like it the best thing you can do is simply not buy from them. There's plenty of good quality affordable boxes out there.

 

[MCM1]

redwrench60 you are so right. I am not the kind of guy that you are going to stop from doing the right thing no matter what your stupid policy is. I will inspect that box before singing that's a given, but I want to avoid conflict because that is also stressful and it will take the fun out of the wait for my new hard earned box.

 

[Wamsutta]

If the delivery guy won't let you unwrap it, tell him to put it back on the truck. Don't sign for it.

 

[chrisnazzy]

FIRST
Order the box and pay the extra to have it shipped to your home or business to alleviate dealing with the terminal.

NEXT
Sit back and partake in whatever it is you do to relax until the box arrives.

AND FINALLY
Inspect it thoroughly prior to signing as indicated on both the shipping packaging and the shippers website and then get crazy giddy about your new toolbox!



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[PugetDude]

... stressful and it will take the fun out of the wait for my new hard earned box.

Sounds like you've already worked yourself into a froth over something that may or may not even happen...

 

[mbshop]

As a mac dealer I recieved boxes that were damaged even though there was no visible damage. These were dropped off at a storage area. Ups or trucking co were always held responsable for the damage. So in short, check the box before signing anything. Period.

 

[MCM1]

As a mac dealer I recieved boxes that were damaged even though there was no visible damage. These were dropped off at a storage area. Ups or trucking co were always held responsable for the damage. So in short, check the box before signing anything. Period.

My point exactly!!!!!!! There is a lot of pressure at fedex and all shippers to move product.

A good friend worked at UPS for 12 years he said you could never work fast enough for them, always wanting more work from you.

How long to do think it will take to carefully open and inspect a extreme 5621cr? 15min? you have 2 boxes to inspect.I will need a patient driver.

I have a 44 HF in my basement shop with a small side cabinet,all 3 pieces were damaged and had to be returned.

HF was excellent with the return no issue at all, they even gave me 20% off all three for my trouble(that's customer service).

I would get the 52'' HF box but the drawer layout does not work has well for my needs and I am not a fan of the red.

 

[MCM1]

I like to take a proactive approach to things.

If it can happen it will happen and this is through life experiences.

If the toolbox company insist on an inspection you should be allowed to inspect, not have to have a showdown with the driver for what is just and right.

 

[Mr_B]

It a ballache and indeed driver likely be hassle over inspection .
order it and if can't inspect and pissed off with situation tell him take it back then give extreme some grief on phone and buy else where .
shipping policy ***** unfortunately ...

 

[Dan Jacobs]

When you sign for it write "upon inspection" plainly next to your signature
this lets you claim damage later
Don't ask how I learned this. It cost me 5K

 

[manwithtools]

I've bought three Extreme tool boxes, all were delivered to our business location. All were opened and inspected before signing, driver did not say a word.

We receive electrical enclosures by the dozens each month that are as large or larger than toolboxes, about 80% are delivered by FedEx Freight. We open (unwrap) and inspect each one, it takes about 3 minutes. It should not take you more than 3-5 minutes to unbox and inspect your tool boxes. The driver won't care a bit about it. They expect you to inspect an item like that. We reject maybe three shipments a month for damage, in our case we can't complete a project with damaged goods. The hit to me is more than an inconvenience, it's bottom line dollars.

You will probably find that the driver will be excited for you to have a cool new toolbox - he would like one too I bet. Strike up a conversation and tell him where you got it from. Tell him you found strictlytoolboxes.com on Garage Journal on the web. You might just create a new member here.

You are worrying about something that is handled everyday between trucking firms and manufacturers/distributors. No one is trying to pull the wool over your eyes.

If your location was in your profile, perhaps someone on GJ would offer to receive it at their business location close to you. They could receive and inspect it for you with no hassle (or extra cost) on your part.

 

[MCM1]

manwithtools well said thank you.

Profile updated.

Maybe the driver is super nice I agree maybe I should not have called fedex powers that be because they were useless and paint a grim picture, so that did not help at all.

If you read the whole post I have cause for concern. The policy should be "please happily inspect you delivery we transport with care and pride".

Call fedex yourself and see the warm greeting you receive(not).

 

[Gmonkee]

Privilege and better service/prefered service costs.

It you want to pay the least possible and gain Beverly Hills class services you get one more guess to the result.
Drivers have to report to dispatch and a good tip might turn "cheapo ******* made me reload" into "I got caught behind a fender bender blocking traffic" during the few reasonable minutes while you inspected, you choose.

 

[WittHay]

Yes I know home depot sells them but then it's around 350.00 more.
I am thinking about having it shipped to the house offer the driver a cash tip to let me inspect it or just send it back and stop payment on cc.
This is not how I want to do this, waiting till it is at my door only to send it back.

It just seems there should be a better way for all parties involved.

I assumed the box you were looking at, was only available from Strictly Tool Boxes. I didn't realize you could get it from Home Depot.

The reason STB can sell it cheaper is that you are taking the risk for them. They expect you to inspect their product so they don't have to send someone out personally to do it.

They make money on damaged boxes. They sell them again at a discount while being reimbursed fully from Fedex's insurance company.

If you buy from Home Depot, the shipping is their responsibility.

This comment is not meant to knock STB or other online retailers. It just, if you are worried about possible damage, its easier to deal with a local bricks and mortar store or a tool truck

 

[manwithtools]

I assumed the box you were looking at, was only available from Strictly Tool Boxes. I didn't realize you could get it from Home Depot.

The reason STB can sell it cheaper is that you are taking the risk for them. They expect you to inspect their product so they don't have to send someone out personally to do it.

They make money on damaged boxes. They sell them again at a discount while being reimbursed fully from Fedex's insurance company.

If you buy from Home Depot, the shipping is their responsibility.

That's an interesting if not distorted view of the marketplace....

If it was true, STB would be sure that every toolbox they shipped had some form of visible damage before they put it in a box for shipment. That way they could sell every toolbox twice. Think about the absurdity in this business model you just described.

The discount in price comes from a lower overhead structure, can you imagine the fixed cost of operation for Home Depot vs STB?

The cost of handling freight damage is far greater than an insurance claim. There are many factors that you have to consider. I'm not sure you understand how this all works.

 

[WittHay]

I am heading out, so I will try get my point across. Why would STB have all those pictures of damaged boxes on their website, if there was not a issue with their delivery company.

My opinion is they should have a better trucking company that is more careful with their deliveries and the drivers should have time to wait. If it takes a hour to unwarp 3 boxes, so be it.

But then the cost of the boxes would be the same as Home Depot or more.

 

[LXCam]

I am heading out, so I will try get my point across. Why would STB have all those pictures of damaged boxes on their website, if there was not a issue with their delivery company.

My opinion is they should have a better trucking company that is more careful with their deliveries and the drivers should have time to wait. If it takes a hour to unwarp 3 boxes, so be it.

But then the cost of the boxes would be the same as Home Depot or more.

I seriously doubt you're looking at retail sales boxes that were damaged in transient in the states. I'd bet those obtained their demise coming oversees and it's a joint effort to recoup losses between STB and the manufacturer.

 

[manwithtools]

SMH .....

BTW, sweet tractor in your profile.