damaged extreme toolbox
- Thread starter MCM1
- Start date
manwithtools
ALLIANCE MEMBER
You don't ship or receive much do you? If you have some experience in this arena you would understand that there is a certain amount of damage no matter the company that is handling the freight. One of my vendors gets a check from FedEx freight for $100k every year - no questions asked. On the other hand, they ship maybe $15-20M every year.
There is no doubt in my mind that the loss ratio is the same or VERY close to the same with other shippers. If that was not the case, someone would own that market.
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mudflap
Well-known member
FIRST
Order the box and pay the extra to have it shipped to your home or business to alleviate dealing with the terminal.
NEXT
Sit back and partake in whatever it is you do to relax until the box arrives.
AND FINALLY
Inspect it thoroughly prior to signing as indicated on both the shipping packaging and the shippers website and then get crazy giddy about your new toolbox!
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LOL..........................................................
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Like I said before home depot sells the extreme 5621cr but it's 355.00 more that is 17.8% increase in price, Let's face it home depot employees are not the most careful when it comes to moving stuff.
Why can't we just inspect what we are paying for? and if we can't why are we then responsible for the unseen damage?
Charge a little more 100.00?
Why can't we just inspect what we are paying for? and if we can't why are we then responsible for the unseen damage?
Charge a little more 100.00?
Mhyde52
Well-known member
If you don't like STB policy, don't order from them.
If you don't like Fedex policy, don't order product shipped thru them.
There are no tricks here, it is what it is. If you want white glove treatment, buy Snap-On.
If you don't like Fedex policy, don't order product shipped thru them.
There are no tricks here, it is what it is. If you want white glove treatment, buy Snap-On.
BDT/NWMN
Well-known member
What type of discount would You receive if picking the box up in person? It may be worth the trip.
kythri
Well-known member
Since when doesn't FedEx allow you to open and inspect your toolbox from STB?
I asked extreme tools that ? they did not have an exact answer.
I was thinking that might be an option, I am super busy at work now so any kind of shipping issue would be a pain.
Maybe make a mini vacation and a business write off as well, also get to see the box without any pressure at all.
also don't want to spend snap on prices, just way too much for home/shop use.
Wamsutta
Well-known member
MCM1
I'd encourage you to reconsider your decision to buy the Extreme box and consider Proto. They are made at the MAC tool box facility in Georgetown Ohio. They cost a little more but I think their quality is worth it. Some of the Proto boxes are Macsimiser boxes in Proto trim at half the cost. You would either order it from a local industrial supply or order it direct from an online industrial supplier.
I'd encourage you to reconsider your decision to buy the Extreme box and consider Proto. They are made at the MAC tool box facility in Georgetown Ohio. They cost a little more but I think their quality is worth it. Some of the Proto boxes are Macsimiser boxes in Proto trim at half the cost. You would either order it from a local industrial supply or order it direct from an online industrial supplier.
WittHay
Well-known member
This is a interesting thread.
A man from Pennsylvania "MCM1" is going to give $2,000 to a Florida company. "STB" which in turn hires the cheapest trucking company they can find Fedex, to pick up a tool box in Illinois and deliver it to Pa
STB wants MCM1 to inspect the boxes because they are made in China and there might be shipping damage and nobody from STB actually looks at the Extreme boxes they sell.
The catch is Fedex doesn't want the MCM1 to open the crates, because its against company rules and he is thinking about resorting to bribing the driver to look the other way.
I am shaking my head "SMH"
A man from Pennsylvania "MCM1" is going to give $2,000 to a Florida company. "STB" which in turn hires the cheapest trucking company they can find Fedex, to pick up a tool box in Illinois and deliver it to Pa
STB wants MCM1 to inspect the boxes because they are made in China and there might be shipping damage and nobody from STB actually looks at the Extreme boxes they sell.
The catch is Fedex doesn't want the MCM1 to open the crates, because its against company rules and he is thinking about resorting to bribing the driver to look the other way.
I am shaking my head "SMH"
I am shaking my head also!!!
I am going to look into this.
kythri
Well-known member
It's not the cheapest.
It's not against FedEx rules to inspect the shipment before accepting delivery.
Additionally, your misrepresentation of Strictly Toolboxes is completely misinformed and incorrect.
This board alone has many satisfied customers of Strictly Toolboxes who had zero issue inspecting their FedEx Freight-shipped toolbox that arrived undamaged, and were not hassled about the inspection because it's a completely legitimate and regular occurrence.
WittHay
Well-known member
According to STB website
"The most important step in purchasing a tool box is properly inspecting your shipment"
"The freight carriers terms and conditions clearly state that you are unable to inspect your shipment unless their is signs of damage to the exterior packaging"
In my opinion, if the most important part in buying a company's product is to check for their delivery guys damage something is wrong.
"The most important step in purchasing a tool box is properly inspecting your shipment"
"The freight carriers terms and conditions clearly state that you are unable to inspect your shipment unless their is signs of damage to the exterior packaging"
In my opinion, if the most important part in buying a company's product is to check for their delivery guys damage something is wrong.
Fedex Freight don't have as tight as schedule, not much inside the truck in the middle of the day, their drivers speaks good english. There are in fact cheaper freight companies, (just look at the appearance of their trucks) not on time, and they are always in a hurry to be out of there. In fact I would not ask for it to be shipped with anything BUT fedex.
There is a little defaming of fedex and definitely defaming STB here.
Shipping 12 hours away, with fedex is probably a very good chance he will get his box in perfect condition.
But, the OP is just going to believe what he is going to.
There is a little defaming of fedex and definitely defaming STB here.
Shipping 12 hours away, with fedex is probably a very good chance he will get his box in perfect condition.
But, the OP is just going to believe what he is going to.
chrisnazzy
Well-known member
MCM1...... what about a used but in great condition Snap-on box. Not sure what your color taste is but I found this Royal Blue KRL1001 on craigslist down in Philadelphia. I have this same box only in yellow. The drawers are over 27" deep and it holds a ridiculous amount of tools. I can send you drawer shots if you want a better idea of capacity.
https://philadelphia.craigslist.org/tls/6086495967.html
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https://philadelphia.craigslist.org/tls/6086495967.html
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Toothaker
Well-known member
Are we talking about a toolbox, or a display case?
The toolboxes I've seen (and used) all had scuff marks, dents, scratches, dust, etc. Maybe they were pristine when they were new, but not now.
The toolboxes I've seen (and used) all had scuff marks, dents, scratches, dust, etc. Maybe they were pristine when they were new, but not now.
WittHay
Well-known member
^ Agreed tool boxes are to be used. i am giving comments on a company that is on the other corner of the continent from me.
Maybe they could change the wording of their website, and have less references to potential problems.
Up here Fedex drivers are always in a hurry. You barely have time to sign your name and they are in their truck and gone. They are efficient though. Some machinery companies have next day parts availability through Fedex Air
Maybe they could change the wording of their website, and have less references to potential problems.
Up here Fedex drivers are always in a hurry. You barely have time to sign your name and they are in their truck and gone. They are efficient though. Some machinery companies have next day parts availability through Fedex Air
manwithtools
ALLIANCE MEMBER
Please be aware that in this instance we are talking about FedEx Freight, not the guys in the the little white trucks. They are a freight hauling company moving goods in semis....
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manwithtools
ALLIANCE MEMBER
I agree on the defaming, even the title of this thread makes it sound like there is a damaged tool box and their is a problem with getting it resolved.
md21722
Well-known member
This.
Your tool box will come FedEx freight. The driver will expect you to inspect the package before signing. I have never had an issue with a truck driver not allowing us to inspect. He will unload it. As he is pulling it off the truck start inspecting. This will limit the amount of time the driver waits.
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I called fedex and spoke with a supervisor he told me no inspection without first signing,
STB say's you must inspect or they won't cover the damage.
I said I was not bashing either company if you read the whole thread, just putting the facts out there that this is the policy. I called STB and they told me they insist on an inspection but can't make fedex change policy.
I know many tool boxes are shipped without damage but some are not(fact).
Call fedex- their policy is NO INSPECTION WITHOUT FIRST SIGNING!
The thread title was carefully chosen to bring light to this crazy shipping policy!!!
I picked the extreme 5621cr because it fits my needs, I looked for weeks and did my homework. I need 20'' depth and 56 width.
This box hopefully will never be scratched, it is my home/business garage and I am the only user with slight OCD.
STB say's you must inspect or they won't cover the damage.
I said I was not bashing either company if you read the whole thread, just putting the facts out there that this is the policy. I called STB and they told me they insist on an inspection but can't make fedex change policy.
I know many tool boxes are shipped without damage but some are not(fact).
Call fedex- their policy is NO INSPECTION WITHOUT FIRST SIGNING!
The thread title was carefully chosen to bring light to this crazy shipping policy!!!
I picked the extreme 5621cr because it fits my needs, I looked for weeks and did my homework. I need 20'' depth and 56 width.
This box hopefully will never be scratched, it is my home/business garage and I am the only user with slight OCD.
Toothaker
Well-known member
I've not seen anyone mention FedEx's concealed damage claim form.
http://images.fedex.com/us/freight/pdf/claimlossdamage.pdf
So, if I'm reading this right, signing the delivery receipt doesn't mean that you have to live with concealed damages - if there is any, that is.
So, bottom line, both the seller and shipper have a process in place to accept responsibility for damages incurred during shipment.
What was the question again?
http://images.fedex.com/us/freight/pdf/claimlossdamage.pdf
So, if I'm reading this right, signing the delivery receipt doesn't mean that you have to live with concealed damages - if there is any, that is.
So, bottom line, both the seller and shipper have a process in place to accept responsibility for damages incurred during shipment.
What was the question again?
Ya know. You are so convinced you are going to get a damaged box, IT WILL HAPPEN. No matter what the outcome you are the type of person that will never be happy and in the event there is even the slightest imperfection you're going to make a huge deal out of it.
You're not going to win dude, give it up now and save everyone a world of grief.
Yes because it already did happen before, you are missing the point if a proper inspection was allowed it would avoid concealed damage.
The Tool Tyrant
ALLIANCE MEMBER
Let me throw another 'What if' into the mix...I noticed in the photo on post #55 the "MADE IN CHINA" in bold black print. If the seller has not inspected each box prior to shipping it to you, then what's to say it wasn't damaged at the manufacturer prior to shipping?
You could receive a pristine looking shipment, only to have a damaged box hiding within...now who's fault is it?
You could receive a pristine looking shipment, only to have a damaged box hiding within...now who's fault is it?
HA HA HA. have you ever been through a damage claim? got an extra 100 hours to spare and 6 months?
I'm not the one missing the point here.
You don't want to spend the money to protect yourself going with a different shipping company and feel entitled to not having to spend the extra money to do so.
ok don't want to fight with anyone GJ is awesome super helpful and vast knowledge that's why I am here.
Maybe I can hire my own shipper, I am not looking for the cheapest.
I offered to pay 300.00 to do a full wood crate around the box.
I just think you should ...
order box...inspect box... sign... that's all nothing more nothing less,
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A few of us who take many deliveries a week/per day have explained to you that you can inspect prior to signing. I did it a half dozen times today alone. (one truck was a FedEx truck!) truck drivers are used to it. Just wait until it gets to your house, inspect and then sign. What can they possibly do to you if you don't sign first? If you need I will be happy to take a picture of me inspecting prior to signing. I have turned down loads that once I opened up saw damage.
Our company policy is all loads over a certain value are photographed on all sides prior to the skid being signed for. This process takes longer than ripping open a skid.
PugetDude
ALLIANCE MEMBER
After 112 posts, I'm convinced that the OP has no intention of ordering an Extreme Toolbox...from anyone.
I wish we could combine this with the thread about $14 worth of 3/4" Chinese pipe fittings.
The sky is falling...
I wish we could combine this with the thread about $14 worth of 3/4" Chinese pipe fittings.
The sky is falling...
After 112 posts, I'm convinced that the OP has no intention of ordering an Extreme Toolbox...from anyone.
I wish we could combine this with the thread about $14 worth of 3/4" Chinese pipe fittings.
The sky is falling...
not true I will order a box and just insist on inspection, just wish this was policy and would be happy to pay for it.
so much twist gets added to threads and then people add their own sociological perspective it becomes humorous and off topic.
Strouty
Well-known member
The twist was that you started with a title that made it sound like you have an Extreme Toolbox that was damaged, but then you tell us that you have not even ordered one yet. Then in one line, in a random post you mention you have had an issue before. Of course not with Extreme, or STB, but you are convinced that they are scamming you with a damaged box that you must sign for before inspecting. So does that sum this thread up?
BDT/NWMN
Well-known member
Extreme or Strictly would be the shipper
Fed-Ex is a carrier..
But following along with that mis-terminology; You might be better off finding your own shipper locally in the form of a used SnapOn or Mac toolbox.
kythri
Well-known member
Not well said at all.
If Strictly Toolboxes was in the market to scam people and ship them damaged boxes, you'd better believe that this forum would know about it.
Heck, these guys sold me my toolbox, the model they rolled around their showroom a bit, and used to take pictures - they knocked a few bucks off the purchase price, re-crated it, and shipped it to me, and it had zero damage.
I uncrated it and inspected it - AT THE FEDEX TERMINAL - without issue.
I present three versions of your story. I say pick one and stick with it. It makes following along soooooo much easier.
Thank you
