damaged extreme toolbox
- Thread starter MCM1
- Start date
WittHay
Well-known member
Pitalplace
Well-known member
I received my last box from Strictly Toolboxes, Fedex delivered and I inspected before signing. No problems and the driver was very nice.
Impossible! The microscopic language says that's not allowed, there for it can not be.
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FigureItOut
Well-known member
What, exactly, is this thread about? It seems the seller is aware of the carrier's policy, doesn't like it, and spoon feeds you a very simple work-around.
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Sent from my XT1575 using Tapatalk
Wamsutta
Well-known member
It's about a predicament. The tool box manufacture says they won't cover any damage done to the tool box after the customer signs for it - and the freight company says they won't let the customer unwrap and inspect the tool box for damage until after they sign for it.
manwithtools
ALLIANCE MEMBER
No it's not. It's abut a possible problem that does not exist yet. I'm starting to think the OP and several others are hypochondriacs. You are sick before you even know what the symptoms are.
It's as ******** simple as it can get. The trucking firm delivers it to him, he inspects it and notes any damage, he can refuse the delivery if it's bad enough.
This is done every day - thousands - if not millions of times. Anyone who thinks otherwise has never received a shipment via common carrier. If they truly believe that it's as horrible as this thread professes, they need to buy the box from a retailer they can ***** too when there is an imperceptible scratch in their new toolbox. That way they can raise the cost of acquisition for everybody else.
FFS people, this is as common as **** on a cow.
kythri
Well-known member
If there's "visual damage" to the shipping container, then FedEx must allow you to uncrate to inspect. A minor scuff is visual damage. A slightly splintered corner is visual damage.
The odds of the crate making it to it's destination without visual damage is nil.
Wamsutta
Well-known member
Are you saying that if there's no visual damage to the shipping container, you'll go ahead and sign for the freight without removing the packaging?
toolman9w
Well-known member
I receive several tool boxes and tool carts a year, you can bet a dollar to a hole in a doughnut they are completely unboxed unwrapped and decrated(sp?) for inspection. Or they are not coming off the truck. Period.
Wamsutta
Well-known member
Are you saying you unwrap the tool box and inspect it while it's still on the truck? I'm assuming you at least leave it on the pallet so the driver can get the box off the truck with his pallet jack, correct?
md21722
Well-known member
Sounds like another case of what's stated versus how it works in real life. But if you are bothered by written process, use a different vendor who has a written process you prefer.
chrisnazzy
Well-known member
kythri
Well-known member
I'm saying there will be physical damage.
kythri
Well-known member
Pretty much. Seems a shipped toolbox just isn't for the OP - but, you know, the whole $55 dollar increase to buy the box from Home Depot is just too much.
PelicanPines
ALLIANCE MEMBER
Troll thread... move on... there was no toolbox... there never was going to be... the more this thread pops up in my list... the more I'm convinced it's a troll thread...
Shame really...
It's ******** the shipper won't let you inspect the box before signing...
1. I asked USPS if they would ... YES
2. I asked UPS if they would ... YES
3. I asked FedEx ground... YES
I did not have access to a FedEx freight driver but based on the BUSINESS of the toolbox seller... it's OBVIOUS this is not NEW and OMG... unique...
Go ahead and open the toolbox you didn't order without signing for it.
Shame really...
It's ******** the shipper won't let you inspect the box before signing...
1. I asked USPS if they would ... YES
2. I asked UPS if they would ... YES
3. I asked FedEx ground... YES
I did not have access to a FedEx freight driver but based on the BUSINESS of the toolbox seller... it's OBVIOUS this is not NEW and OMG... unique...
Go ahead and open the toolbox you didn't order without signing for it.
I ordered a tool vault and got it from STB and had no issues, also ordered a montezuma box and it was awesome as well.
LB-1911
ALLIANCE MEMBER
Must be one of the very few that has clicked the
How Do I Inspect My Toolbox At Delivery? tab @
http://www.strictlytoolboxes.com/
kythri
Well-known member
Must be one of the very few that has clicked the
How Do I Inspect My Toolbox At Delivery? tab @
http://www.strictlytoolboxes.com/
And I followed those instructions - quite easily, in fact.BDT/NWMN
Well-known member
I believe these tool boxes are packed at the factory in China; and the first person to actually open the packaging and inspect the tool box is the retail purchaser. Being the package has been carted around a Chinese factory, transported across an ocean, and then reloaded for land transport to a warehouse. ;;; Would the extra crating be a bit of overkill for that final 12 hour ride?? I am another that fails to think of the extra expense for crating, and fears of getting stuck with a damaged tool box are justifiable.
Like so many others here, I would simply plan to inspect for damage before signing.
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global72
Well-known member
First let me thank all of our past customers for their business and efforts to help clarify our shipping policy.
At Strictlytoolboxes, we do everything we can to minimize freight damage. However, it does happen with about 1% of our shipments.
We educate our customers on how to properly inspect freight in many different ways. We email tracking information and freight delivery inspection instructions with pictures, showing how the product shipped and how to inspect. Additionally, we call every order that ships by truck freight and ensure the customer received the emails and understood the instructions. We successfully ship over 300 boxes a month.
These are the freight instructions for the Extreme 5621: http://www.strictlytoolboxes.com/freight/inspection/56in-and-41in-combo-set.html
Our contract with FED EX and ABF allows for shipments to be uncrated and inspected at the time of delivery. If damage is found, the freight should be refused. Then, we will ship a replacement the same day or next business day.
All of this protects our customers and their investment. We believe that if you pay for a new product, you absolutely deserve to receive the product in new condition.
Thank you
Shannon Flesner
President StrictlyToolBoxes
888-289-1952
At Strictlytoolboxes, we do everything we can to minimize freight damage. However, it does happen with about 1% of our shipments.
We educate our customers on how to properly inspect freight in many different ways. We email tracking information and freight delivery inspection instructions with pictures, showing how the product shipped and how to inspect. Additionally, we call every order that ships by truck freight and ensure the customer received the emails and understood the instructions. We successfully ship over 300 boxes a month.
These are the freight instructions for the Extreme 5621: http://www.strictlytoolboxes.com/freight/inspection/56in-and-41in-combo-set.html
Our contract with FED EX and ABF allows for shipments to be uncrated and inspected at the time of delivery. If damage is found, the freight should be refused. Then, we will ship a replacement the same day or next business day.
All of this protects our customers and their investment. We believe that if you pay for a new product, you absolutely deserve to receive the product in new condition.
Thank you
Shannon Flesner
President StrictlyToolBoxes
888-289-1952
Shannon,
Obviously there's nothing you can do or say to convince the OP and a few of these other guys this would be the case. They are convinced without substantiation they'll most likely receive a damaged box and be on the hook.
Never mind the fact there isn't a single complaint on this board about your product and or your customer service on the rare occasion there was some freight damage.
You guys rock and keep up the fine job you do!
Obviously there's nothing you can do or say to convince the OP and a few of these other guys this would be the case. They are convinced without substantiation they'll most likely receive a damaged box and be on the hook.
Never mind the fact there isn't a single complaint on this board about your product and or your customer service on the rare occasion there was some freight damage.
You guys rock and keep up the fine job you do!
WittHay
Well-known member
I would like to clarify some negative comments I made about Fedex. We had some issues up here about a Fedex Freight terminal being closed, but I realize that is a local Canadian issue, and does not reflect on Fedex Freight in the US who is one of the largest LTL carriers in the country.
Also thanks to Shannon for stating his company policy. There are some shady online retailers that leave a bad taste, but they would never come on Garage Journal.
willjogervais
Well-known member
I have purchased three seperate boxes from Shannon over the past 5 years and can confirm everything he stated. It has been a pleasure doing business with them and there products have always come well packed and protected. Not to mention, high quality, great boxes. But as everyone knows, mistakes/accidents do happen. I have always uncrated and looked things over before i sign and have never had any problems with the drivers. With the right tools it only takes a few minutes to check for damage anyway. I cant help but feel the OP and a few others will never be satisfied no matter what is said here. STB's has some great boxes and equally good customer service
There you go MCM1.