I know some of this has been discussed before but with heating season here I think everyone with one of these should check their wires. Mine quit working late last winter and I let it sit till now to troubleshoot. After opening the wiring compartment I found the red wire from the power block to the thermostat was burnt in two. Now something I don't understand is, the installation instructions clearly state if your going to use this thing at full 5000 watts to bring your house wires using number 10 gauge wire, That's fine but why is the wire that goes from the house wire to the thermostat only number 14? Seems like a failure waiting to happen to me. Anyhow, my fix was to install a external wall thermostat using number 10 wires.
Duhh