Long time forum reader, but I need some opinions so I signed up. I bought a Milwaukee stubby 1/2" 12V impact kit with 2 batteries from JC Cayer in Canada. One of the batteries is defective. When I read the date codes on the batteries, one was from mid 2018, the defective one is from Jan. 2016 (3 years old). In my attempts to explain the situation, the only response I get is send the battery back at my expense for a warranty replacement.
Fair to say the defective battery was swapped out at some point for the new one that should have been in the kit? I can't imagine Milwaukee ships 3 year old batteries in their kits. Also fair to assume I shouldn't be responsible for return shipping in this case?
What are your thoughts and experiences with this type of situation? Seriously frustrated with their customer service, never encountered this before anywhere.
Fair to say the defective battery was swapped out at some point for the new one that should have been in the kit? I can't imagine Milwaukee ships 3 year old batteries in their kits. Also fair to assume I shouldn't be responsible for return shipping in this case?
What are your thoughts and experiences with this type of situation? Seriously frustrated with their customer service, never encountered this before anywhere.