Definitive Tool Warranty Reference Thread

[mike7]

Snap On
Address: Snap On RPC, 2801 80th St. Dock 8, Kenosha, WI 53143
Phone: 877-762-7662
E-Mail: [email protected]

Mac
Address: Consumer Warranty Returns Dept., Mac Tools, 4380 Old Roberts Road, Columbus, OH 43228
Phone: 800-622-5332
E-Mail: [email protected]

Matco
Address: Matco Tools, 4191 Murfreesboro Pike, Antioch, TN 37013
Phone: 866-289-8665
E-Mail: [email protected]

Proto
Address: Stanley Proto Industrial Tools, 2195 East View Pkwy. Ste. 103, ATTN: Warranty Returns, Conyers, GA 30013
Phone: 800-800-8665
E-Mail: [email protected]

Williams
Address: J.H. Williams Tool Group, ATTN: Warranty Dept., 6969 Jamesson Rd., Midland, GA 31820
Phone: 800-446-7404
E-Mail: [email protected]

SK
Address: SK Hand Tool LLC, 1600 South Prairie Drive, Sycamore, IL 60178
Phone: 800-822-5575
E-Mail: [email protected]

Channellock
Address: Channellock, Inc., ATTN: Return Tools, 11372 Mercer Pike, Meadville, PA 16335
Phone: 800-724-3018
E-Mail: [email protected]

Cornwell
Address: Cornwell Tools, Attn: Warranty Return Department, 635 Seville Road, Wadsworth, OH 44281
Phone: 800-321-8356
E-Mail: [email protected]

Klein
Address: Klein Tools, 8200 6th Street SW, Cedar Rapids, IA, 52404-7029
Phone: 800-553-4676
E-Mail: [email protected]

 

[wafrederick]

I have had good luck with Mac and Cornwell including Williams so far.Mac,I just got a new ratchet today and 3 worn out sockets replaced getting the replacements last week.The ratchet was on back order and was the reason I did not get that last week.Now waiting for a punch which is on back order too.

 

[warmpancakes]

My last Snappy call tag shipped the tools to Crystal lake

 

[rhastings80]

This is great. Thanks for posting.

 

[Vinko]

Snap On
Address: Snap On RPC, 2801 80th St. Dock 8, Kenosha, WI 53143
Phone: 877-762-7662
E-Mail: [email protected]

Anyone use this address lately? This thread is a few years old.

Had the same SO guy for 35 years. When he retired, he told me I should get an industrial rep (we're not automotive). Should've listened. We had an SO corporate guy driving the truck for a while, and I guess they finally sold the route. Can't get the new guy to stop by (and we've actually wanted to buy tools). Anyway, have a 5/32 hex socket I need to warranty.

I'll just send it in to Kenosha, but I wanted to make sure this address was still valid as I thought they discontinued making in Kenosha. Maybe they still distribute from there.

So anyone know if addy is still valid?

 

[kythri]

I think Snap-on requires that you call them and obtain an RMA prior to sending anything back:

U.S. Snap-on Tools Customer Service by phone* call our toll free number at 877-762-7664
Monday - Friday,
6:30 a.m. - 5:30 p.m. Central Time
*U.S. Customers only

Request a Snap-on Franchisee or Sales Representative: To request a Snap-on Franchisee to contact you at work, please click here. Your request will be forwarded to the contact or sales office closest to your location.

 

[Hiball]

Anyone use this address lately? This thread is a few years old.

Had the same SO guy for 35 years. When he retired, he told me I should get an industrial rep (we're not automotive). Should've listened. We had an SO corporate guy driving the truck for a while, and I guess they finally sold the route. Can't get the new guy to stop by (and we've actually wanted to buy tools). Anyway, have a 5/32 hex socket I need to warranty.

I'll just send it in to Kenosha, but I wanted to make sure this address was still valid as I thought they discontinued making in Kenosha. Maybe they still distribute from there.

So anyone know if addy is still valid?

I don’t think you can just send tools anymore, there must be a RMA (not what they call it) but essentially the same thing to attach to the package. I would just call them, 10 to 1 they will probably just send you a New Hex or a New socket/Hex if that is what you need.