Mark,
When I had a problem you asked for pictures , so I sent them. I was told most likely no warranty with only 25% in one container 0% in the other. Please explain how you can get 600 sf with 25% left in one tank? I was driving up to deliver the tanks when I was told slim chance of warranty with your pics and looks like it sprayed fine but you can try? We'll send it in for you, thanks the facts that answers you've provided so far indicate it's not a defective kit??
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Hi hop up,
Thank you for writing.
Thankfully the kits are very simple - it's literally a chemical reaction with all the predictability that involves. Likewise a defective kit manifests itself in very specific ways and very early on.
The other nice thing is the kits can't be overfilled, and they can't be under-filled (they're weighed at least 3 times including by the carriers before they get to you).
At the end of the day, these are Do it yourself kits. The warranty protects you from manufacturer defects as stated right on our warranty page. Likewise we go beyond that and step up when a carrier damages a shipment because we believe you deserve working spray foam kits.
The challenge is we're not there to spray the kit. Short of being there to make sure the kits are on ratio when sprayed, we've done everything possible to make it easy.
That's why we have 24/7 technical support, very thorough instructions, and helpful videos that take you through how to set it up and most of the project steps.
It's also why we have the yellow + blue chemicals that make green when combining right. It's to help remove the guesswork that you're getting great foam that's on ratio.
When you go to spray, the kit needs to be on ratio, spraying at the right temps on the right surface temps, etc. That's all detailed in the instructions and the videos.
Please note that the Foam it 602 is in board feet and not square feet. Surface temps, chemical temps, spraying overhead with fan spray tips, how thick it's sprayed, etc. will all affect how much you get.
You can see more on how to get great coverage at:
http://www.sprayfoamdirect.com/blog/2010/11/getting-the-maximum-out-of-your-foam-kit/
or in the Cold Weather Foaming video.
How much of your project do you have left to do?
Thanks,
Mark