Does Tekton warranty its plastic tool case?
- Thread starter qqzj
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ThreeFingerPete
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Call and ask.This is their 84 piece set. If you count it, there are only 83 metal pieces. So Tekton must count the plastic case as the 84th piece. If so, it should be covered by its lifetime warranty, right?
AirMech#406
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I am almost sure they would. I cut one of their sockets in half once trying to shorten it because I needed a socket between a deep and a standard depth. I emailed them explaining the situation and saying that I was sure their warrante did not cover malicious destruction, but thought I would ask. Got an email back in 20 min saying my replacement was on its way. A day later it showed up. all of that to say that they will warrantee just about anything.This is their 84 piece set. If you count it, there are only 83 metal pieces. So Tekton must count the plastic case as the 84th piece. If so, it should be covered by its lifetime warranty, right?
And with that they have made me a customer for life.
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kelpaso1
MEMBER EMERITUS
I wouldn't even have called for warranty if I did that. The tool did not break or was a defect. You knowingly hacked a socket in half and now you want to warranty it??? This is the reason why tool prices keep going up, an up. I don't even ask to warranty a worn out 35 year old SO wrench or socket because I got my moneys worth. Same goes for ratchet rebuild kits. I just order one and pay the price.
Warranty’s are a customer retention tool. They made you happy, you buy more product.
it costs less to retain an existing customer than to attract a new one.
and then you are telling more people about your great customer experience. Marketing gold.
nbpt100
Well-known member
qqzj: Let us know how you make out with customer service.
5ubtle
Well-known member
For argument sake, let's say that they refused to warranty the socket that you cut up. Would you have been mad, and stopped buying their products?
If you ran a small business and someone asked you for something like that, would you warranty it?
nbpt100
Well-known member
Call tomorrow and make your case to a real person.
garfunkle24
Well-known member
People have no shame. That is all.
bbbarracuda
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Cut it in half. That seems to work.
slowtwitch73
Well-known member
Man up and figure out a fix. Save the hassel, save the shipping dicking around, save throwing away a perfectly good case, save the fuel, etc etc etc.
KnurledNut
Well-known member
Wrap some tape or heat shrink around the extension and call it a day.
Bubba Fett
Well-known member
Yep. Warranties exist to make people feel better about their purchase. Most of the time, a warranty is just a lie. You have to show proof of purchase, take the tool back to the store/pay to ship it, and hope they decide to honor it. Usually is depends on who is reviewing the case, what kind of mood they are in, or how competent they are - in the case of certain big box stores.
Tekton does actually have a great warranty. Sure, people take advantage of it, but if that person then goes on to praise the company, it's worth the cost of a socket. It is not easy to get a good reputation, especially considering how they started out as a discount-bin brand (MIT). Now, 20% of their tools are made in the USA, with more on the way. That's especially impressive considering most brands have done the exact opposite.
89MustangGX
Well-known member
If they are actually counting the case as a "piece," it should be warrantied. If not, complain that you didn't get all 84 pieces and you want the missing one or to return the defective set. See what they say?
RedneckWelder
Well-known member
This is right up there with certain infamous threads. Blow molded cases have never been known for their amazing retention properties.
Warranty a blow molded case because a piece wont stay put?? Are cases that retain parts meant for daily use? If i happen to get tools in a case first thing i do is pop the tools out and toss the case in the recycling bin. With the exception of mobile sets such as a small tool set that sits in the truck for emergency which gets used………never.
maybe drill a small hole in the retention spot, put a 90 def pick hook in there, lightly heat that area up with a heat gun and pull up at the same time. Still seems temporary.
maybe drill a small hole in the retention spot, put a 90 def pick hook in there, lightly heat that area up with a heat gun and pull up at the same time. Still seems temporary.
AirMech#406
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I told them in the email exactly what I did. I even prefaced it by saying something like "I am sure your warranty doesn't cover this, but..." I figured the worst they could say was no. I honestly did not expect them to say yes.
I am not an economist, but I'm pretty sure this is not the reason tool prices are going up.
Nope. I wouldn't have batted an eye. I would have bought a new one from them. As stated, I was certain they would turn me down but thought there was no harm in asking. Well now that would depend on a lot of things... has the customer bought a lot from me/is he a regular? Were they polite in their request and honest that they had destroyed the item trying to modify it? Do they recognize that this is a one time deal and they shouldn't make this a habit? If the answer to all of those questions was yes, then yes I would warranty the item as a small business owner.
AirMech#406
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Wow, bummer deal.
KnurledNut
Well-known member
In my younger years, I setup and destroyed a BRAND NEW HP laser printer at work that the company purchased, which at that time was considered an investment.
It was an innocent mistake; I had no clue metal clasp envelopes would trash the fuser.
I was in lower management. Thankfully, upper management had left for the day.
In desperation, i called HP. I told them everything. The guy felt my pain, told me I’d have a brand new printer in the morning, and issued an RMA for the damaged one.
(He needed a security deposit to cover the old one until it returned, for which I used a credit card, but he never charged it.)
Keep in mind it was after 5pm. 7:30am the next morning, the printer arrived, again before management.
I swapped them out immediately, and the carrier took the same box containing the RMA.
The new one was installed and working. NO ONE EVER KNEW A THING. HP saved my **** that day. And while ive moved on from that job many years ago, im still extremely thankful.
I have purchased well in excess of that printer cost from HP since then.
Bubba Fett
Well-known member
If they don't warranty it, I can't imagine ANY other tool company doing so.
KnurledNut
Well-known member
This makes so much sense.
Beyond fixing the issue, there is always a towel ready to clean tools before putting away or to use on the job.
Kinda makes ya wonder why manufacturers havent thought of this.
KnurledNut
Well-known member
I know Snap-on warranties the Bluepoint cases.
vssjim
ALLIANCE MEMBER
I am going out on a limb here but the pricing of TEKTON Taiwan tools is way lower than S-O Blue Point Taiwan tools so if they eat a case once in a while it's a good trade off.
Locker537
Well-known member
That was my gut.
The kits have changed over the years as well.
The kits have changed over the years as well.
89MustangGX
Well-known member
BUT, if it counts as a "piece" in the kit, it's not just a nice throw-in gimme type thing, it's actually part of the kit and should be warrantied. They certainly charge different for the same kits depending on whether you get things in a roll or on rails, etc.
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"I don't even ask to warranty a worn out 35 year old SO wrench or socket because I got my moneys worth. Same goes for ratchet rebuild kits. I just order one and pay the price."
good for you, but this is not about being able to pay the price, this is a customer service and promises-kept issue. You pay the price for a lifetime warranty upfront.
When we moved into our house 26 yrs ago we ordered Hunter Douglas blinds with a lifetime warranty, very nice honeycomb blinds running a couple thousand dollars. Where each cell glued to the next one down they were starting to separate after 20+ years where the glue had dried out from sun and UV rays. Since we are getting ready to sell in a couple years I knew we'd have to make things look nice so I contacted the retailer we bought them from and explained the whole issue. All they asked for were pictures, which they then sent to Hunter Douglas, who then turned around and built us brand new blinds with new control rods, no questions asked. because...lifetime warranty.3 different sets of blind designs, one facing east, one facing west, and one facing east and south. the south blinds had no issues due to shade but they replaced the set as a whole no questions asked.
I wouldn't be surprised if I were one of their oldest sales to claim a warranty from that far back, but that's not the point. They gave me no hassle or delay and simply delivered.
The difference between AirMech#406 and my situation is that he got customer service in spite of his situation, whereas I got it because the company honored the agreement irrelevant of the passage of time.
good for you, but this is not about being able to pay the price, this is a customer service and promises-kept issue. You pay the price for a lifetime warranty upfront.
When we moved into our house 26 yrs ago we ordered Hunter Douglas blinds with a lifetime warranty, very nice honeycomb blinds running a couple thousand dollars. Where each cell glued to the next one down they were starting to separate after 20+ years where the glue had dried out from sun and UV rays. Since we are getting ready to sell in a couple years I knew we'd have to make things look nice so I contacted the retailer we bought them from and explained the whole issue. All they asked for were pictures, which they then sent to Hunter Douglas, who then turned around and built us brand new blinds with new control rods, no questions asked. because...lifetime warranty.3 different sets of blind designs, one facing east, one facing west, and one facing east and south. the south blinds had no issues due to shade but they replaced the set as a whole no questions asked.
I wouldn't be surprised if I were one of their oldest sales to claim a warranty from that far back, but that's not the point. They gave me no hassle or delay and simply delivered.
The difference between AirMech#406 and my situation is that he got customer service in spite of his situation, whereas I got it because the company honored the agreement irrelevant of the passage of time.
KnurledNut
Well-known member
Tekton could have offered to replace the whole kit and have the OP send his back to see if there is a molding spec issue.
These arent exactly $20 throw away kits. At $260, you would think they would want it right.
Im taking this whole thing with a grain of salt anyways. We only know one side of the story.
These arent exactly $20 throw away kits. At $260, you would think they would want it right.
Im taking this whole thing with a grain of salt anyways. We only know one side of the story.
Ton ton
Well-known member
Some people toss the blow molded cases anyhow. I don't see this as a deal breaker. Just my 2 cents.
4 FN 27
ALLIANCE MEMBER
Probably because they don't stock it as a Part Number. Individual sockets and whatnot they do stock as individual items.
I'll look tomorrow or Wednesday. I might have an extra one. If I do I'll let you know...heck I'll ship it to you. It will be like it is a warranty item.
No promises.
4 FN 27
ALLIANCE MEMBER
Found it!!! Send me a PM with an address and I'll get it sent out!!!
KnurledNut
Well-known member
Man, Kudos on the generosity. Ive been on the receiving end AND giving end here over the years. Thats commendable. Two thumbs up.