Done with NAPA

[blackgold]

I bought a set of gearwrenches on impulse from Napa, didn't open them, shortly after decided to buy the armstrong kit posted on here a bunch. I went to take the gearwrench set back within a month of purchase to be told that Napa does not take tools back (he pointed to it on the receipt). I called and spoke with the owner today. He told me the same thing.. told me that it was written on the receipt. Once I looked I saw that it was there. I won't support them anymore. Is that a local policy or Napa Corporate policy??
Brian

 

[cide1]

I don't know if it is local or corporate, but I'm guessing they got tired of people buying tools, using them to fix their car, and bringing them back used for a full refund. A handful of bad people can ruin it for everyone.

A good store owner should realize when this is not the case and correct accordingly, regardless of what is printed on the receipt...

 

[trboxman]

I'm not sure I see why NAPA is a bunch of rat bastards in this story.

 

[SCscoutguy]

I don't see what the problem is? If it says so clearly on the receipt then how can you be mad?

 

[autopts]

If your not satisfied, call your Napa Zone office. They ACT!!

 

[blackgold]

If it's on the receipt, you would see it after purchasing. I'm used to not having issues. They may not be a rat ******* to you, I just don't agree with this instance. No where else that I deal with has anything in place. I learned my lesson and I'll just deal with everywhere else. I've not had an issue returning an unused item within 30 days since I don't remember when.
Brian

 

[DTB]

Must be a local policy.My Napa has no problem with returns.They say there may be a restocking fee but I've yet to have one.

 

[SiGmA_X]

It must be local. My local store doesn't take returns on carb parts, electrical parts or special order. Everything else is subject to restocking, but they don't charge them. This policy is specified on my receipt.

 

[ajchien]

I think it's local.

Nevertheless, I'm done with my local NAPA too. The last time was when I tried to get front rotors for a Honda CRV. Took a day to oder one, but they wound up giving me a pair of rear rotors. I took it back that day about an hour later. The gave me a hassle about returning it, and then I asked about ordering me front rotors. More hassle, including a statement that "Front rotors are extremely hard to get for that car, it's a rare item."

Seriously.

ok, my vent is over. thanks.

 

[1982fxr]

returned a socket about 2 weeks ago, but a little different case. I was calling all over looking for a 1/4" 6 point. guy at napa says yup, we got 'em. I head over , can't find it on the shelf. Then I ask the guy behind the counter, who was the same guy I'd spoken to on the phone. Pulls out a 12 point socket (7mm I think). I'm like, are you kidding me?

Since i was already there, I bought it in case it might somehow work, knowing I was gonna take it back no matter what. As you know, it didn't work. Took it back told em what happened, different guy apologised for the ***** who I dealt with. Will never go to that napa again. Got one at Lowe's, then see it's about the same price as what Harryepstein sells Wright sockets for. Damn.

 

[eborcim]

Not NAPA's fault, you didn't read the business agreement.

 

[4x4gearhead]

I bet it is an owner made policy, mine accepts them back but not used. I try to stay away from the stores around my area, the people that run them are useless and their parts are so so for what you pay. I have used them here and there in a pinch but am just not a fan.

 

[GRX]

x6 on the receipt ... Caveat Emptor ...... (let the buyer beware)

 

[RKA]

You know what...99% of places will take back anything purchased within a reasonable period of time (with exceptions to things like electrical, special orders, etc.). So any place that institutes a policy of "no returns" is an exception (and not a good one) in my book. I really wouldn't care how prominently they advertised this policy, it ***** and I wouldn't do business with them.

 

[toolmaker1]

That is a good point, if it is only on the receipt and not posted elsewhere then you wouldn't see it till after purchase. Just email napa customer service and they will have a regional rep call you and he will make it right. It's a pain in the *** but they should be made aware of the situation.

 

[e-tek]

EVERY TIME I've gone into mine over the past several years they didn't have what I needed. I don't know why I give second and third chances....no more for NAPA!

 

[camarotoolman]

Ther like Sears, good clerk, bad clerk, trouble is you burn time and gas to fine out.

 

[Dr.JohnnyFever]

I don't normally buy tools at the local auto parts places. However, when it comes to parts, my local Autozone, Advance, and O'Reilly's have all been a pain. It seems they can only find the most slacked jawed, customer unfriendly goobers to staff them with.

I have an O'Reilly's about 3 minutes from our town house and I will often drive an extra 15 minutes to go to a different.

When I can, I now buy parts from Amazon or RockAuto.

 

[Packard V8]

Plus, NAPA has the most expensive parts anywhere. The regional distribution center is relatively close to me, so they've got most everything. However, I always do a price check before going there.

Recently, I needed Dana 60 truck rear axle seals. NAPA was $22 each and the local bearing supply store was $11 for the same seals.

jack vines

 

[Chadro]

Didn't you guys hear? Crying and whining until you get your way is the new American way. It says no returns on the receipt then I say tough, blame the ******* that kept buying ****, using it and then returning it.

 

[2chipped]

That is why I use carquest instead of napa, O'Reilly, autozone,or advance in my small town.
Its called a relationship for a reason...I don't try to shop@ 5 diff shops to save $5...and when several times I forgot my wallet, it was go ahead and pay later....also because I use only 1, I get jobber pricing instead of retail...several times on a big ticket item I've asked and received an additional discount.
I shop 1 Grocery, 1 auto parts,1building supply, etc.
Im friendly with the workers, and receive many deals because of this.
Sure I could save$5 here or there, but I would blow more money in gas.
I can call my carquest, or building supply and have them leave $300 worth of parts/lumber out if they're getting ready to close...all without having an account.

 

[bobcatdan]

I can't say if I ever bought tools from NAPA, but after years of dealing with the stuipid dumbfucks I have no idea how they manage to find their way to work eveyday at autozone and advance, because I couldn't get to NAPA on the weekends, I have been nothing but over joyed by their knowledge and proffesionalism. Just keep the wrenchs as a second set or give to somebody as present, problem solved.

 

[Junkman]

I run a business, and impress upon all sales people that one customer that is unhappy, can cause the loss of 20. Treat every customer as you would want to be treated, and everyone will be happy. If the tool was used, I can see no return, but an unopened product would always be welcome back in my stores. Heck, we take back used product and give a full refund. It costs a lot of money to get one new customer, why would I want to piss off someone that will tell 20 others how unhappy they are with my stores. If you think small in business, then you will always be small in business. Employees can make or break a business, so you should always make sure that they are doing what you want them to do, and that what you want, is the best for your business growth and longevity.

 

[Camtwo69]

My question are the gear wrenches brand new still in the
Original package ? If they are I can't believe they won't
Take it back . I am the manager of a napa store I would
Not have any problem returning them .

 

[ZRX61]

We had a NAPA here that closed after a few months. Only went in there once looking for copper washers. They had 2 or 3 people working there looking in catalogs, not one of them had ever HEARD of copper washers & they finally came to the conclusion that no one made copper washers... & one of these morons was the ******** store owner..
Luckily, they were barely 2 miles from Horrible Fright where I picked up a box of assorted sizes for about $4.00.. which worked perfectly & haven't leaked after several years...

oddly enough, that NAPA store was the location of the original HF store here in town.

 

[blackgold]

Yes. They are as they were purchased. When I spoke with the owner on the phone today, he didn't bat an eye with his response. Didn't ask condition didn't offer anything other than its stated on the receipt. Here's a pic I took afterwards to post on cl.

Brian

 

[Camtwo69]

That's just bad service .

 

[KU_MechE]

Why is everyone coming to Napa's defense? The industry standard is to allow returns for at least 30 days. A receipt is evidence of purchase, not a business agreement.

To the OP: Napa takes used oil right? Just drop off all used oil right on their countertop.

 

[yucholian]

I have a problem with the disclaimer being placed on the receipt alone.
Unless it's an old type receipt where I have to sign, which the disclaimer would be visible before I sign. It should be posted elsewhere also in the store so I know BEFORE I complete the transaction. Let the facts be known before so I can consider that as part of the buying decision. Printed on the receipt after the fact is not good. Although, my cautious side would have asked what the policy was if no such sign was posted in the store.

 

[honcho]

I've only purchased a couple of tools from NAPA over the years but I don't think it's unreasonable for a business to limit returns as long as the customer knows BEFORE money goes over the counter. Many years ago I worked in a camera store and too many customers would "buy" an expensive item to use over the weekend and then return. Even if they brought it back in pristine condition, the next customer would want a sealed box. Smaller businesses of all types have to make a decision about their return policy and with the generous (and often abused) policies of the large retailers, it is very hard to compete on both price and return policy.


My experience with NAPA stores in State College, PA and near Red Bank, NJ in the mid 90s were great. Knowledgeable staff and good pricing. Sadly, as I moved around I discovered that most NAPA stores are overpriced for the DIYer and surprisingly their retail counter folks at newer stores are as unqualified as anyone at Advance and Autozone. I can only hope they have better folks serving their commercial accounts.

 

[slob]

The fact that there is such a wide scope of experience here tells me that NAPA corporate has absolutely no idea what goes on in their stores. Return policy for a nationwide chain should be dictated by corporate. To have this kind of inconsistency from store to store is absolutely moronic.

 

[Hootbro]

FWIW, NAPA has corporate owned stores and franchise stores. The franchise owned ones can set their own policies for returns and also separate pricing structure from the corporate stores.

Unless the OP never bought there before, I bet that return policy stared him in the face on past purchases also.

 

[slip knot]

My local NAPA blows but they are the only parts house in town that aint stocked by a bunch of kids who dont know anything other than how to work a computer!!!

 

[kippieland]

I run a business, and impress upon all sales people that one customer that is unhappy, can cause the loss of 20. Treat every customer as you would want to be treated, and everyone will be happy. If the tool was used, I can see no return, but an unopened product would always be welcome back in my stores. Heck, we take back used product and give a full refund. It costs a lot of money to get one new customer, why would I want to piss off someone that will tell 20 others how unhappy they are with my stores. If you think small in business, then you will always be small in business. Employees can make or break a business, so you should always make sure that they are doing what you want them to do, and that what you want, is the best for your business growth and longevity.

 

[blackgold]

Here is the receipt.

 

[blackgold]

It's handed to you with your receipt covering that portion. It's built in to the cash sale account they sell many parts to is what it looks like. Either way. I did not even think twice about it. I wasn't trying to fraud anyone, just decided I wanted to go armstrong. I've learned a valuable lesson here. Lol
Brian

 

[tbobbo]

I love my local napa store. They have the best overall crew in the area. I have never tried to return a tool there so i cant really comment on that. I guess i would be a little sore about it too, but its happened on other things to me at big retailers here.

 

[wreckercologist]

x6 on the receipt ... Caveat Emptor ...... (let the buyer beware)

My thoughts ^^^

 

[mtkst19]

were the wrenches new in the box/wrapper still? or did you open them. if you opened them, id say you are beat. if they were still wrapped in the package--then they should have taken them back.

edit, got to page two. id say they are dicks on this one.

 

[DrkMtnDew]

No one is to blame for this situation, especially NAPA. Policy is on paper, black and white.