I have installed a couple of these units recently. Re-read the specs on the heat output temp. ranges. They use a built in ceramic heater to supplement the heat pump in colder temps. I know that the Fujitsu I put in my in-law's basement utilizes the supplemental heat at 17* My guess is they are saying that the supplemental ceramic heater can keep up with demand to -5*.
That said I absolutely love the Fujitsu mini-splits! That are easy to install and are supper efficient!
Tim, there is no "supplemental" heat in any of the inverter models. There used to be in the older metal cased units, but you cannot put a supplemental unit in a plastic cased evaporator.
The noted, and correct, statement about reduced heat output is correct. What you have to understand is that a 12k btu unit will be making close to 18kbtu at 35-40* and will still produce its "rated" output at THAT units minimum temp. With all manuf, you must be sure of that models spec. For instance I have my 12RLS, which is doing a wonderful job right now, which is rated at 12kbtu at 5*. Upstairs, I have a 24 RML model with 2 12kbtu Evaps, one in each bedroom. They are rated to heat only down to 32*. Point is, make sure of your specs.
I'm definitely partial to the Fujitsu units and agree that the Japanese equipment is best. To me that is Fujitsu, Mitsubishi and Daikin as the top brands with the best support. Support on these is critical. You do your part on the install and typically all is good. You get a hammerhead doing the install who doesn't follow the yellow brick road and it can be an invitation to your own personal twilight zone. I know because I got those calls in a six state area.
Cobra man, the technology is growing dramatically in the US. Since the '08 collapse, mini-splits are the only category of HVAC product that has grown year over year, and at substantial rates.
NSB, I'll contact fiends at Fujitsu to get a bit more info and post back.