Dump sears products!

[cello]

On 6/27/18 I ordered and purchased 2 Craftsman C3 19.2V XCP High-Capacity Lithium-Ion Battery Pack for $99.98
ssin: 00935702000P before any discounts and or shop your way rewards etc.
1st delivery date was 7/3/18 then 7/5/18 now as of 7/7 no batteries!
I have chatted with customer service on 3 occasions via chat due to the order being sent to Pa. I live in Michigan????? They said it was returned to sender, I called customer service and spoke to Tracey who apologised for their incompetence on screwing up the shipping address and promised it would be on my doorstep by 7 pm Friday 7/6 via UPS. No package was delivered. Due to being after hours central time I chatted again asking "where in sam hell did you send my order this time?" and Adkins, P (id # 01055291) from customer service promised I would have them, but yet again the shipment was returned to sender. Their only solution was to refund my money and reprocess the order. Finding this unacceptable but obviously the only solution I agreed to this under great protest.. The representative came back and stated the product is out of stock in my location and was unable to place the order, further stating the product bouncing around the country was unable to be resold!
WTF??? NO WONDER SEARS IS GOING UNDER!! I have been a Craftsman Club member since it started and been a loyal customer!And have purchased way too many of their tools and boxes. I have done Tool & Die as well as construction and mechanical work including rebuilding engines etc. Granted these batteries (19.2) XCP High Capacity are a great deal at $49.99 each! OR IS THIS THE PROBLEM??? This is costing me loss of work, contracts and a great deal of money; Let alone aggravation and great waste of time! I guess I need to find another battery system and tools not made by or with Sears Corp. I am asking fellow Tradesmen to do the same and boycott Sear s And any stores or products made by them since they do false advertisement and or blind leaders for products they have no intentions of selling and or shipping games. The levels of incompetence I have had to deal with is totally inexcusable and warrants a do not buy or use any products they are associated with! They sure as hell don't give a rats *** about any of us let alone their products! Anyone have these issues?

 

[Negen]

It seems a few companies are having issues shipping battery packs due to new regulation's and are trying to keep the routes as short as possible.

Sent from my G8141 using The Garage Journal mobile app

 

[mmack66]

Why would I dump Sears products just because you are having some shipping issues?

 

[Strouty]

It took you this long to figure it out? I dumped sears when they first started to offshore the hand tools.

PS, buy milwaukee M18 tools and throw the sears stuff in the recycling bin.

 

[Tom White]

It took you this long to figure it out? I dumped sears when they first started to offshore the hand tools.

PS, buy milwaukee M18 tools and throw the sears stuff in the recycling bin.

Aren't the M18's were made overseas too?

 

[Landscraper83]

Seems like you’re overreacting. Sometimes buying online and shipping things gets screwed up. Amazons done it to me before....I don’t get online and start calling for a boycott of amazon.

Also....if such a small thing as a battery taking 10 days to ship is “costing me loss of work, contracts and a great deal of money”.....I’d recommend revisiting the theory behind how you run your business.

 

[Strouty]

Aren't the M18's were made overseas too?

What does that have to do with it? No one has a battery pack that is US made. The M18 lineup is one of the best out there, lots of tools available and Milwaukee is always developing new tools. They are committed to keeping the battery style around as well.

 

[Musicinabottle]

It took you this long to figure it out? I dumped sears when they first started to offshore the hand tools.

PS, buy milwaukee M18 tools and throw the sears stuff in the recycling bin.

This is precisely why I plug my American made screw gun in the wall outlet. No disrespecting but if you walked on to a job with Craftsman cordless tools, you'd like get laughed off the site!

 

[cello]

Looks more like a Blind Leader or False Advertisement. Has anyone who ordered these got them? They keep little to nothing in stores. I also stuck by them as I didn't want to have the hassle of chasing down an over priced Snap On or Matco truck and hear them cry when I need a tool serviced! It's a free country and a fool and his money soon part ways. I own 3 Craftsman rollaways filled with their tools. It's bad enough most of it made overseas but if they do not want to honor a simple online sale whats next??? Lifetime Guarantee?

 

[cello]

Most big job sites I do not use Craftsman especially cordless tools! But for smaller jobs and many home repairs etc I use the hell out of them! If one falls etc not that big of a deal . I hate companies who do not honor ****. And thanks to Amazon good luck finding half the **** in brick and motor stores anymore!

 

[Lassen Forge]

Milwaukee, DeWalt, or maybe Ryobi cordless. All have kept the same battery base for years, and continue to support/upgrade them. Sears is dying; unless you can get their baseline manufacturers batteries outside of the sears chain, it's like buying stock in a bankrupt holding company (Remember GM Holding?). Which is kinda what you're doing.

 

[southalabama]

I try to buy from tool companies and not dying companies that slap their name on a product built by someone else.

Yeah. I've got a bunch of toolboxes full of older craftsman stuff. It's been good. Sears for all practical purposes is gone as a great company. The Craftsman name will live on.

Get Milwaukee or Dewalt. Even Ryobi or Makita.

 

[cello]

I'm hearing great things about Rigid. The ***** is I have every damn cordless craftsman except 4 1/2 grinder. So it's going to put a big bite out of the wallet. Just so pissed at the way Sears isn't handling it they screwed shipping up so damn bad and act like its my fault. Claim when item is returned to sender they can not resell or reship so 4 of their biggest and best batteries are who the hell know where. Just way to much BULL ****!

 

[cello]

I try to buy from tool companies and not dying companies that slap their name on a product built by someone else.

Yeah. I've got a bunch of toolboxes full of older craftsman stuff. It's been good. Sears for all practical purposes is gone as a great company. The Craftsman name will live on.

Get Milwaukee or Dewalt. Even Ryobi or Makita.

I try to buy USA made everything I can get. Last thing I want to do is burn extra money in junk and or a company like Toys R Us if you know what I mean

 

[CJM8515]

I'm hearing great things about Rigid. The ***** is I have every damn cordless craftsman except 4 1/2 grinder. So it's going to put a big bite out of the wallet. Just so pissed at the way Sears isn't handling it they screwed shipping up so damn bad and act like its my fault. Claim when item is returned to sender they can not resell or reship so 4 of their biggest and best batteries are who the hell know where. Just way to much BULL ****!

Why would you have bought craftsman power tools IDK, they were always cheapo home owner grade compared to the pro stuff. The only CMan power tools Id even consider are the late 70's and 80's brakelite plastic corded ones. At least they are decent. In my case they were free from my grandfather. But mark my words: I own nothing but pro type stuff from milwaukee and dewalt for a reason.


Just to add fuel to the fire: a bunch of us ordered up a set of large pattern metric and sae wrenches for cheap on sale thru sears.com. Not a single one of us go them and all of us had to either do a chargeback on our CC or call sears or both.

 

[PugetDude]

This Sears rant thread has a much higher level of hate and discontent than the average Sears rant thread. The bar has been raised.

 

[southalabama]

Must be penned up anger coming out.

 

[larry_g]

Dump sears products!

Why would I do this? I have sears tools that have served me well for 40+ years. I'm not about to dump them because you have your ******* in a twist.

lg
no neat sig line.

 

[2CRUZ]

I'll never buy another Sears product again. Just read my latest problems with Sears. Their Craftsmen stuff is just cheap junk. I have learned my lesson the hard way.

 

[PelicanPines]

I heard Sears is in a pickle... won't be much longer.

I buy all my tools from an American Company... it's called Amazon.

 

[Musicinabottle]

This Sears rant thread has a much higher level of hate and discontent than the average Sears rant thread. The bar has been raised.

That's because the stakes are at an all time high now. I'm sure that as the last store is closed up, there will be some people from this group still kicking and spitting!

 

[James-W]

I have several Craftsman tools. Granted, all of them are older models but they have worked very well for many years now. I have no intentions whatsoever of throwing them away. If, at some point in time they quit working and they can't be repaired, I will replace them with another brand. But until that time comes, I plan on keeping them.

 

[JazzBlueRT]

On 6/27/18 I ordered and purchased 2 Craftsman C3 19.2V XCP High-Capacity Lithium-Ion Battery Pack for $99.98
ssin: 00935702000P before any discounts and or shop your way rewards etc.
1st delivery date was 7/3/18 then 7/5/18 now as of 7/7 no batteries!
I have chatted with customer service on 3 occasions via chat due to the order being sent to Pa. I live in Michigan????? They said it was returned to sender, I called customer service and spoke to Tracey who apologised for their incompetence on screwing up the shipping address and promised it would be on my doorstep by 7 pm Friday 7/6 via UPS. No package was delivered. Due to being after hours central time I chatted again asking "where in sam hell did you send my order this time?" and Adkins, P (id # 01055291) from customer service promised I would have them, but yet again the shipment was returned to sender. Their only solution was to refund my money and reprocess the order. Finding this unacceptable but obviously the only solution I agreed to this under great protest.. The representative came back and stated the product is out of stock in my location and was unable to place the order, further stating the product bouncing around the country was unable to be resold!
WTF??? NO WONDER SEARS IS GOING UNDER!! I have been a Craftsman Club member since it started and been a loyal customer!And have purchased way too many of their tools and boxes. I have done Tool & Die as well as construction and mechanical work including rebuilding engines etc. Granted these batteries (19.2) XCP High Capacity are a great deal at $49.99 each! OR IS THIS THE PROBLEM??? This is costing me loss of work, contracts and a great deal of money; Let alone aggravation and great waste of time! I guess I need to find another battery system and tools not made by or with Sears Corp. I am asking fellow Tradesmen to do the same and boycott Sear s And any stores or products made by them since they do false advertisement and or blind leaders for products they have no intentions of selling and or shipping games. The levels of incompetence I have had to deal with is totally inexcusable and warrants a do not buy or use any products they are associated with! They sure as hell don't give a rats *** about any of us let alone their products! Anyone have these issues?

How is it Sears fault that UPS could not deliver to your home? Who entered the shipping address in the system?

 

[fasteddie]

Just FYI, the C3 li ion high capacity battery clones are available on Amazon for around $35.

 

[dogdog]

Looks more like a Blind Leader or False Advertisement. Has anyone who ordered these got them? They keep little to nothing in stores. I also stuck by them as I didn't want to have the hassle of chasing down an over priced Snap On or Matco truck and hear them cry when I need a tool serviced! It's a free country and a fool and his money soon part ways. I own 3 Craftsman rollaways filled with their tools. It's bad enough most of it made overseas but if they do not want to honor a simple online sale whats next??? Lifetime Guarantee?

Just to be fair...
I order 5 different individual orders (6x total Craftsman C3 19.2V XCP High-Capacity Lithium-Ion ) within a 5 day span to two different address of those batteries (5 shipping boxes)... and they all arrived almost the next day without any issue caused by them directly...

There was one order that had a delivery attempt and was either a miss or it was attempted by my screwy ups driver, either case It got dropped off to one of those UPS pick up points they have here at the City... now here comes the interesting part...

I went to pick the package up the following business day, that screwy store employee ( family business) just looked at the pick up notice, went to the back and comes back and say package wasn't there.... come back later... I went home checked the tracking say it was delivered to the drop off point....

Called Sears... explained the situation to them and ask them to check since I called UPS and they won't do anything for me since I am not the sender ( WTF right?).... this British accent guy from the other end, without even listen to the my whole explanation stops me in the middle and says your order delivery day in the system is not until a week later.... (WTF, the guy didn't even look at the tracking in his system).... I explained again to that smack face ( he was condescending), finally opens a ticket and told me this issue have been forward to their further investigation department or something and will call me back in 24 to 48 hours... fast forward 5 days or 120 hours later no call... called them back. Nothing... finally the 6th day... They called ( or I called them), they just told me the package was at the pick up point ..... 6 smacking days for them and UPS to told me that... I don't know if the problem is with Sears, UPS, or that local pickup point ... Customer service is pretty bad in all 3 places... but then again you won't want to hear my rant on other places. DOT.... USPS.... My Honda Dealership.... and my local cable company ( another British accent smack face, yea f-u Chad)

 

[dogdog]

I heard Sears is in a pickle... won't be much longer.

I buy all my tools from an American Company... it's called Amazon.

LOL

 

[Tom White]

What does that have to do with it? No one has a battery pack that is US made. The M18 lineup is one of the best out there, lots of tools available and Milwaukee is always developing new tools. They are committed to keeping the battery style around as well.

Well, you said you dumped Sears when they started outsourcing to overseas, but you still used Milwaukee. To me, that indicated you may have thought Milwaukee tools were US made.

 

[48RON54]

If you are losing work, contracts, and a "great deal of money" why are you spending time ranting about it on the internet? Certainly the amount of money you have supposedly lost certainly exceeds whatever money you were saving buying these items from Sears as opposed to getting them from another vendor........

Penny wise and pound foolish comes to mind

 

[eyeball]

This is costing me loss of work, contracts and a great deal of money; Let alone aggravation and great waste of time!

If I was losing work, contracts and a great deal of money over a $100.00 shipment of batteries, I think I would just go down to the nearest hardware store and buy the tool I need...

 

[James-W]

If I was losing work, contracts and a great deal of money over a $100.00 shipment of batteries, I think I would just go down to the nearest hardware store and buy the tool I need...

I agree, it makes little sense to lose a whole bunch of money over $100. Just buy what you need and move on.

 

[nmk_61802]

I try to buy USA made everything I can get. Last thing I want to do is burn extra money in junk and or a company like Toys R Us if you know what I mean

Not sure if that is a knock on Ryobi, but would not doubt that your Craftsman drills run down the same production line when it is not running Ryobi brand stuff.

Roybi is pretty good now a days and has almost as large a selection as Milwaukee (what a personally own and use).

 

[E46M54]

Bosch.

 

[dogdog]

If I was losing work, contracts and a great deal of money over a $100.00 shipment of batteries, I think I would just go down to the nearest hardware store and buy the tool I need...

But then it would make too much sense ...

 

[PelicanPines]

But then it would make too much sense ...

And then there would be nothing to complain about...

 

[PelicanPines]

Our Sears in Mays Landing NJ is closing in November. Bah bye.

 

[driftpin]

I have used Sears handtools and corded and cordless tools for many years. I also have DeWalt, Makita, and Porter-Cable corded and cordless tools. My workshop has a variety of benchtop and floor-standing machinery from Craftsman, Powermatic (#64 and 66), Delta, and others.

The Craftsman tools are decent value, they have given me good service, whether hand tools or powered. As-to being laughed-off the job because someone has a certain brand, I've always put much-more stock in a worker's skills, knowledge and abilities than in what's in his hand(s). I suspect many tradespeople gravitate towards yellow, green or blue plastic cases because they got deals on buying them, and they're satisfied with the lifespan they get from them. Choosing tools is like any other decision, what you get is what suits your needs, your budget, and intangibles like 'what did Dad use?'

In Miami Florida the largest Sears closed-down almost a year ago. It was in Aventura. The Aventura Mall was the largest mall in the USA until Mall of the Americas was opened. I was surprised at the closing, a Sears employee told me it was because the lease was tied to a KMart lease at another location, and for whatever reason, the closure happened. That was a problem in it was my closest store, and it was a big one, and it had a large auto shop too, though I never got anything but batteries there.

My buying of Sears tools is now at about fifty years duration. If they stop operations, someone else is going to pick-up the Craftsman products like Lowe's and Ace Hardware is already doing. I have no intention of dumping my Craftsman tools. Sorry you had issues, I hope you get your stuff straightened-out.