Duped by Indian company

[jakemac]

I don't understand why people are getting on the OP'ers back about ordering Made in India tools. I support USA made tools because I like to support my country and local economy. The OP'r lives in India and is doing the same to support his country and local economy. How is this bad ?

The quality of the tools is immaterial.
There are more junk tools made in the US than quality tools. The same can be said for made in India (some may argue that the disparity is greater, but I won't get into that here).

In 1982 I received a set of Gedore wrenches made in India as a X-mas gift from my mother (it was all she could afford at the time, barely). At 18, these were my very first "My own" tools. Raised panel, similar to the Cman pattern. Those wrenches were in my work box for 25yrs, and still get occasional use in my garage even though I now have my pick of Craftsman, SnapOn, SK, and Williams (full sets). Flexing jaws can be an issue on tough nuts, but I've never had one break and they still get the job done.

Visedog - Good for you for supporting home grown manufacturing. Sorry the distributor screwed up the experience for you.

I can understand how a mistake like that can happen. The warehouse monkey gets the order, goes to the shelf, grabs a box that is supposed to have a quantity of 2, doesn't confirm the contents (rushed, lazy, incompetent, or just doesn't care), then ships the order out. Mistakes happen.

The inexcusable, is how the company handled (bungled) the customer's complaint. It shows that they don't care about their customers, just their bank account. In the process, their lack of customer service has cost them the potential for a lifelong customer, a pending sale, and added sales through word-of-mouth. A very bad business model, IMO.

 

[M_George]

jakemac, well written. Our fellow GJ members in India will appreciate that.

 

[APEowner]

Thank you jakemac for the thoughtful post that I wish I had taken the time to write.

 

[mbshop]

Does this company have a facebook page ? Might want to leave a note there. As to india, many quality products are made there by upper end car manufacturers. My only gedore wrench is made in india and I see nothing wrong with it. As mentioned already, every country can make good and lousy products.

 

[visedog]

Thank you Jakemac for the thoughtful reply.

Actually the main reason we have to buy Indian is because of high import and shipping costs of foreign (non-Chinese) goods. And we don't have any Walmart, Sears, Home Depot, etc. so online is the only shopping option for tools. But in India, online shopping is the least reliable as you don't know what you're going to get! I once ordered a 1/2" impact wrench from Amazon.in, but got a 3/8" (the label said 1/2" though). One can easily succumb to fraud in online shopping, and unfortunately they are not mistakes but deliberate! In India we have a poor law enforcement, which is a boon to the online sellers who can get away with almost anything.

 

[M_George]

visedog, did you report the impact wrench to Amazon.in? In the US they would have gotten it straightened out for you. Just interested to know how they treat people outside of the US.

 

[visedog]

visedog, did you report the impact wrench to Amazon.in? In the US they would have gotten it straightened out for you. Just interested to know how they treat people outside of the US.

Yes, I did report it to Amazon within an hour of receiving it. They asked me to return it directly to the seller on my own. The courier company asked me to insure the package, so the overall shipping back to the seller was quite a bit. I got the refund (minus the shipping) only after several weeks.

It looks like Amazon.in is not stocking the items in its warehouse, but merely acting as a go-between the buyer and seller. Where is the Amazon's quality assurance then?

 

[Gmonkee]

Visedog, do you live within travel distance of a fdactory or distributer of the tools you desire?

Go there and inspect as well as verify in person that 30,000 R order you cancelled, then pack it home.
I am guessing most would fit in a suitcase or two.

We sometimes do that in Mexico despite having big retail outlets, not every place can ship in time of need nor offer the options that will function in every case.

 

[gearhead1]

What were they? Eau de WD-40 and Channelock #5?

Sorry - I just can't stop myself at times. To quote Larry the Cable Guy, "Forgive me Lord, and all the pygmies in New Guinea..."

That's funny right there, I don't care who you are!

 

[visedog]

Another thing about Amazon.in ... they never post your negative reviews so that you can warn other buyers! Its seems Amazon has no problem in getting adjusted within the corrupt business practices.

 

[visedog]

Visedog, do you live within travel distance of a fdactory or distributer of the tools you desire?

Go there and inspect as well as verify in person that 30,000 R order you cancelled, then pack it home.
I am guessing most would fit in a suitcase or two.

We sometimes do that in Mexico despite having big retail outlets, not every place can ship in time of need nor offer the options that will function in every case.

The tool manufacturers in India don't deal directly with retail customers. They don't have any retail outlets. They supply to franchises in bulk, and the franchises sell via online marketing firms.

 

[anurag1990]

No tool manufacturer in whole ' world' deals directly with end customers. There are tool dealers/resellers/shops from whom you can buy.
As for your original post, I suggest you to stay away or be very cautious when purchasing from industrybuying/industrykart/urjakart/tolexo/ and few more.

 

[Gmonkee]

Odd, some of the bigger parts distubuters here will deal with small buyers on large orders or unusual parts for obsolete machines.
The tool/hardware brands have a system where I can order through a local store and get catalog items not normally stocked, or in large quantity if need be.
The last few times nobody paid any advance/anything until I paid and accepted delivery.

Then the store paid the distributer. It worked out well for all.

 

[Banjorear]

The tool manufacturers in India don't deal directly with retail customers. They don't have any retail outlets. They supply to franchises in bulk, and the franchises sell via online marketing firms.

Interesting.

 

[visedog]

No tool manufacturer in whole ' world' deals directly with end customers. There are tool dealers/resellers/shops from whom you can buy.
As for your original post, I suggest you to stay away or be very cautious when purchasing from industrybuying/industrykart/urjakart/tolexo/ and few more.

Thanks!

Nowadays Amazon, Snapdeal, and Flipkart have also started behaving like Industrybuying et al. Unreliable to say the least. Then where does one really go to buy tools? I don't live in Delhi or Bangalore, so have very little options.

 

[motofool33]

Thanks!

Nowadays Amazon, Snapdeal, and Flipkart have also started behaving like Industrybuying et al. Unreliable to say the least. Then where does one really go to buy tools? I don't live in Delhi or Bangalore, so have very little options.

although ive never been to india ive had similar issues sourcing tools in countries where big box stores and tool trucks are not the norm.

sometimes its a huge pain, good luck man.

 

[visedog]

Update: no refund yet even after 1 month! Looks like the check is going to be in the mail for some time.