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E bay question

dsan

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Feb 15, 2010
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111
Last week I won the auction on a nice 1/2" drive armstrong ratchet. Paid for it and 6 days later (this morning) I get a e mail from the seller that he is out of stock on this product. In lieu of the armstrong he will send me a similar Proto. I really want the armstrong as I have picked up some proto ratchets already. What is e bay's policy on this situation? What is everybody's opinion on this?:mad:
 
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SMKS

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You could also counter offer for the Proto ratchet and a partial refund.

If he does do a full refund, then you have to decide what kind of feedback to leave. I'd either do neutral or negative if he hassles you about a refund. I mean, he already made you wait 6 days before telling you he didn't have the ratchet.
 

Hiball

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Refund.. Armstrong ratchets generally warrant a higher price than proto. Do you have a link to the Ratchet?
 

mixxmstrmike

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Ask for a refund, without question. Make sure you communicate with the seller using eBay's "Ask a question" system.

This will keep track of all your conversation just in case you may need to open a case against the seller.

-Mike
 

chad s

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Flea-Bay is turned into a bunch of professional BS mail order stores. If they don't have the item in stock, don't sell what don't have...

I'd make him pay for your time as well.

And that is what the current CEO is all about. It was predicted when he was appointed that he would try to turn eBay into a discount venue for retailers, and that's exactly what he is taking steps towards. Bring back Meg Whitman!
 

johnnybentwrench

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Tell the seller you want a full refund. if not use these exact words in a message to him " if you and I can not sort this out we will let e bay" he knows flea bay protects buyers and not sellers. sounds like he either made a mistake or is lying either way he does not have your ARMSTRONG!


FULL REFUND!!
 

Wanna Ride

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It's not worth making a big stink over, just tell him you want a refund before he ships out the unwanted item.
 

Grigg

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Tell him you don't care for the Proto, but if he's set on sending you a ratchet a new Snap-On will suffice, otherwise a refund is in order... ;)
 

HoosierBuddy

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If it was an honest mistake, let the guy off the hook.

Yes, eBay has become a den of lowly merchants trying to find buyers for goods at extremely low margins. Low margins push dealers towards trying to push high volume. High volume opens the door to making mistakes in inventory count. Probably all that occured here was the seller hit the relist button on an item he had several of without realizing that all of them were spoken for.

Or...maybe it's something more sinister, but I doubt it.

Phil
 
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north

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Demand a refund and seek your Armstrong elsewhere. Be polite of course.
 
OP
D

dsan

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Thanks for the the advice. So I asked him to send the Armstrong or a full refund. He said he would try to locate one, if unable to then he would refund. I really like the armstrong.
 

north

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Good. Hope he can find you one. Is this a newer ratchet? I have two older ones myself, S-92 and F-91.

Edit: Make sure you get to approve the ratchet before he sends it. Don't want a lesser one than the one you bid on.
 
Last edited:
OP
D

dsan

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Good. Hope he can find you one. Is this a newer ratchet? I have two older ones myself, S-92 and F-91.

Edit: Make sure you get to approve the ratchet before he sends it. Don't want a lesser one than the one you bid on.

Was thinking the same thing.
 

srmofo

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My buddy is having a problem getting a set of tires delivered that he paid for. The peypal claim is already filed but when he went to check the sellers feedback again it was set to private???? WTF is the point in feedback if everything isnt fully disclosed? or worse yet hidden from the publics view.

At this point Im about to shut down my ebay account completely. I havent bought from there in over a year because everything is new overpriced **** and the fact that everyone uses a sniper bid program. Amazon is slowly getting more and more of my business.
 

Hiball

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At this point Im about to shut down my ebay account completely. I havent bought from there in over a year because everything is new overpriced **** and the fact that everyone uses a sniper bid program.

Sweet!!! Less competition... LOL
 
OP
D

dsan

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Well I got an update from e bay saying that my ratchet was shipped. I emailed the seller thanking him for following through. He said that he was having it drop shipped from his vendor. See what happens.
 

Wanna Ride

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I first joined e-bay over 10 years ago, when it was in it's infancy. Back then it was really sweet, very few dealers, stores or high-volume sellers.

Like all other market-places (online, or in the real world), dealers really muddy the waters. I wish it was the kind of place it use to be, when it was a lot more private individuals selling and buying their personal stuff and a few things they're just selling to fund their other purchases.

Now, you have to be extremely careful to not get screwed by sellers (and buyers too). I'd like to think it's not intentional, but it makes you wonder sometimes. You have to evaluate every aspect of available information from sellers. They may very well have a really high feedback rating, but you also have to take in consideration their sales volume. For instance, it's possible for a seller to have a 99 % rating, but when you look closer at that rating detail, you can find they may have two pages of feedbacks for just that day! And in the last month, they may have had as much as a two dozen negatives for items not received or incorrect items delivered. I think this is a product of just having too much stuff going on at one time. When you have to ship out 20, 30, 50 items daily... eventually something's going to get screwed up. And to make matters worse, then that also means there's a lot of e-mails/messages going back and forth at the same time, therefore getting a problem resolved is just going to take a long time.

Personally, I try to stay away from high-volume sellers. Unfortunately, I find myself buying less and less from e-bay.
 

djb2

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Redwood forests
I don't see how getting just a refund is fair.

You committed to buying an item and paid for it. The seller then goes out to see if they can buy the item at enough of a discount to make money. If they can't, they just offer a refund or substitute a lower cost item.

FleaBay rules require that the buyer actually possess the item they are selling. But they have it set up so that a seller can just cancel a transaction, with minimal cost and no harm to their reputation.

The seller got to roll the dice on making a bunch of money if the auction is bid up over the going price. FleaBay gets a listing fee. The buyer just took a risk, put in time and got nothing. How is that fair to a buyer?
 

emeraldcoupe

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spring hill, florida
I first joined e-bay over 10 years ago, when it was in it's infancy. Back then it was really sweet, very few dealers, stores or high-volume sellers.

Like all other market-places (online, or in the real world), dealers really muddy the waters. I wish it was the kind of place it use to be, when it was a lot more private individuals selling and buying their personal stuff and a few things they're just selling to fund their other purchases.

Now, you have to be extremely careful to not get screwed by sellers (and buyers too). I'd like to think it's not intentional, but it makes you wonder sometimes. You have to evaluate every aspect of available information from sellers. They may very well have a really high feedback rating, but you also have to take in consideration their sales volume. For instance, it's possible for a seller to have a 99 % rating, but when you look closer at that rating detail, you can find they may have two pages of feedbacks for just that day! And in the last month, they may have had as much as a two dozen negatives for items not received or incorrect items delivered. I think this is a product of just having too much stuff going on at one time. When you have to ship out 20, 30, 50 items daily... eventually something's going to get screwed up. And to make matters worse, then that also means there's a lot of e-mails/messages going back and forth at the same time, therefore getting a problem resolved is just going to take a long time.

Personally, I try to stay away from high-volume sellers. Unfortunately, I find myself buying less and less from e-bay.


+1 . i registered on ebay in '99 to find some old out of print movies. bought and sold tons of things on there back then. they really need to have a seperate section for dealers. nothing worse than sorting through hundred pages of the SAME listing from the same sellers.

op, glad to hear they guy is getting you what you paid for.
 

Griff93

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Jul 25, 2009
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Huntsville, AL
Glad to hear it worked out for you. It really gets on my nerves when sellers do this. If it was reversed they would leave me bad feedback if I won and auction then couldn't "find" or didn't "have" the money to pay for the item.
 
OP
D

dsan

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Feb 15, 2010
Messages
111
OP here. I got my new Armstrong ratchet in the mail today. Brand new. Pics coming tomorrow. :)
 
OP
D

dsan

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111
Some bling:
 

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mrholeshot

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Jun 22, 2010
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I'm glad you got it. I just closed out my ebay and my PayPal account the other day. One of the things that really pissed me off with ebay is you can;t leave the buyer neg feedback. I've had a few buyers hose me over and nothing you can do. Ebay will NEVER side with the seller in a dispute.
 
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