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Ebay question - seller cancelled transaction

isuhunter

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I bought a Milwaukee portable band saw (6232-21) from a seller. He then cancelled the order after I asked about shipping saying the product is no longer in stock. He did refund me my money. I felt like I got a great deal on it $175, is this his way of protecting his bottom dollar?
 
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isuhunter

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Asked about shipping after paying? I'm confused...

Its been a couple day since auction ended and I paid a hour after auction ended. I asked when it may ship and he immediately responded by refunding my money and canceling transaction.
 

Git

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I bought an item on ebay a couple of years ago in the $500 range. After the auction closed, I received an email message similar to yours, that they "couldn't find it" and cancelled the transaction. (It was a pretty good deal at the time)

I felt like you did, and did a search on that seller's past transactions and sure enough there were several similar 'cancellations'. I felt it was pretty shady on their part and made a complaint with ebay but there is not much more you can do. That's one of the reasons why I turn to ebay now as a last resort
 

md21722

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That happened to me once. I figured it was just human error by the seller. In my case it is a high volume seller and I do a fair amount of business with them. I would take it at face value and forget about it.
 

driftpin

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http://www.homedepot.com/catalog/productImages/1000/fe/fe90f5c1-18d9-4406-b4c8-dd1059b36929_1000.jpg

HD price is $299, so yes, sounds like it. What did the ad say? Shipping available?

A local business to me which ships: http://www.internationaltool.com/

The new Deep Cut Band Saws deliver 2X more durability, best-in-class power at 11 Amps, revolutionary cut visibility and the industry’s largest cut capacity at 5 inch by 5 inch. These Band Saws still deliver on the heritage of long-term reliability and performance that make Milwaukee Band Saws the standard in industrial metalworking, but now feature a new, exclusive Job Site Armor Technology and all metal direct drive system that provide game-changing durability. The Job Site Armor Technology is made of a proprietary composite material and has crush zone barriers that provide long lasting rugged protection. The all metal direct drive gearing system delivers maximum tool life, while requiring less servicing than a chain drive. In addition, a gear protecting clutch extends gear and motor life by absorbing high impact forces caused by blade lock-ups and a new debris protection system delivers longer pulley life by removing debris during use. The new Band Saw's slimmer motor housing increases user line of site delivering superior cut accuracy and revolutionary cut visibility, while a new balanced body design allows tool to rest naturally and comfortably in the users hands. At 14.5 Lbs., this lighter weight design delivers more control over the tool and less fatigue at the conclusion of the work day. Another innovative feature is the tool-free locking adjustable shoe, which is a button actuated tool-free design that allows the user to quickly adjust from an extended shoe to no shoe in seconds.

Their wall of Milwaukee.
 

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signcrafter

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I've had this happen to me a couple times. Get a great deal and seller cancels. Nothing you can do. But if you paid I believe you can still leave feedback. So if you Don't think it was an honest mistake then leave negative feedback.
 

gdocktor3

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Most sellers these days are actually small business. Ten years ago it was random people selling some of their old/extra stuff and a few more intelligent sellers buying and reselling new stuff. When one eBay seller has a few thousand items listed, they can't keep track of everything. Eventually an item that just sold hits their desk (computer screen) and they realize they no longer have it in stock. They cancel the sale, refund your money and that's it. You're screwed out of that deal. I like the sellers that list items for a few dollars over the stores sale price. Example - Home Depot has a saw on sale for $150, they list on eBay for $175. Someone buys from them on eBay, the seller then purchases said item from HD and has it shipped to your house. Made $25 for doing nothing essentially.
 

Mickey O

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There's a pile of reasons people cancel, they feel they didn't get enough money (their fault for not listing it with a higher price), don't know what they have in stock as gdocktor3 said, it disappeared (has happened to me as a seller), got damaged, could be they drop ship from the manufacturer and the manufacturer or supplier is out of stock (happened to me as a buyer several times).

I remember a few years back there was a problem with ebay and people couldn't bid as items were ending, I'd guess a lot of those auctions were cancelled by the sellers.

I sell stuff on ebay and there are plenty of buyers that never pay so it's a two way street, assholes on both sides.

Don't sweat it, another deal will come along (unless it was a really really good deal, then you should cry).

Most sellers these days are actually small business. Ten years ago it was random people selling some of their old/extra stuff and a few more intelligent sellers buying and reselling new stuff. When one eBay seller has a few thousand items listed, they can't keep track of everything. Eventually an item that just sold hits their desk (computer screen) and they realize they no longer have it in stock. They cancel the sale, refund your money and that's it. You're screwed out of that deal. I like the sellers that list items for a few dollars over the stores sale price. Example - Home Depot has a saw on sale for $150, they list on eBay for $175. Someone buys from them on eBay, the seller then purchases said item from HD and has it shipped to your house. Made $25 for doing nothing essentially.

He ain't making $25 by the time he pays for the item, pays the tax, pays the eBay and PayPal fees plus the cost of packing materials as well as the gas and time to pick up the items, pack the item and then ship the item.
 

B_Bimmer

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Annoying, but I would say let it go and move on. It's not worth your time and you never really know if it was an honest mistake or not.
 

Climatecreator

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Not really for doing nothing. You took the time to click one step further than eBay....lol drop shippers....

Sent from my SM-G930V using Tapatalk
 

Pig9r

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Make sure to leave negative feedback to warn others and maybe hurt their bottom line.
 

rsanter

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If it was me I would watch his auctions and if he relists it for the same, bid again.
Once is a mistake, twice he is playing games

Feedback gives on that basis

Bob
 

M6erfan

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I've had this happen to me once or twice, always with a no reserve auction. I got the feeling that the seller didn't get the price they were looking for, so decided not to ship. Who knows...
 

WWheeler

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Most sellers these days are actually small business. Ten years ago it was random people selling some of their old/extra stuff and a few more intelligent sellers buying and reselling new stuff. When one eBay seller has a few thousand items listed, they can't keep track of everything. Eventually an item that just sold hits their desk (computer screen) and they realize they no longer have it in stock. They cancel the sale, refund your money and that's it. You're screwed out of that deal. I like the sellers that list items for a few dollars over the stores sale price. Example - Home Depot has a saw on sale for $150, they list on eBay for $175. Someone buys from them on eBay, the seller then purchases said item from HD and has it shipped to your house. Made $25 for doing nothing essentially.
He ain't making $25 by the time he pays for the item, pays the tax, pays the eBay and PayPal fees plus the cost of packing materials as well as the gas and time to pick up the items, pack the item and then ship the item.

Sure he is. The item ships from Home Depot to the buyer. The seller never leaves his computer. That $25 covers ebay's costs plus the seller is likely involved in some Home Depot incentive program where high volume purchasing earns them discounts or credits and probably using a credit card with a % cash-back or incentive program + no fees for balances paid off in less than 30 days.

Lots of ebay sellers do the same selling from Sears and Amazon, etc, and some are averaging hundreds of items a day. You can tell because they have been a member for x years and have x amount of feedback points. Many I've bought from only to later find that my item shipped straight from Amazon/Sears/Home Depot/Harbor Freight, etc have tens of thousands of seller feedback points (1 sale = 1 point) and their ebay account is only a few years old if that.

If they do it right, those a few dollars or even pennies profit on each sale that you can see + whatever hidden incentives they get on top of that can add up to a sizeable income. I have to believe with the volume many are doing that they must have some sort of script/program so the orders being placed are automated so it's pretty much a hands-off operation.
 
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T45

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Sure he is. The item ships from Home Depot to the buyer. The seller never leaves his computer. That $25 covers ebay's costs plus the seller is likely involved in some Home Depot incentive program where high volume purchasing earns them discounts or credits and probably using a credit card with a % cash-back or incentive program + no fees for balances paid off in less than 30 days.

Lots of ebay sellers do the same selling from Sears and Amazon, etc, and some are averaging hundreds of items a day. You can tell because they have been a member for x years and have x amount of feedback points. Many I've bought from only to later find that my item shipped straight from Amazon/Sears/Home Depot/Harbor Freight, etc have tens of thousands of seller feedback points (1 sale = 1 point) and their ebay account is only a few years old if that.

I've seen people doing this with amazon... they just resel amazon stuff. Assume its generic ****.... marked up 20%...enough to clear ebay + ppal fees of 10-12% (or whatever)...and leave 8% profit with no capital ******* or credit risk involved. Or you could maybe make the deal a bit more sly by lowering the price to 10% over, and get 10% of sale as a comission for referrals to amzn, plus your 10% market...to again clear (maybe) 8% on zero capital or credit risk....or whatever your back of the envelope makes work.

The return of 8% is normally $8/per $100...:willy_nil

... so with zero capital the ROI is pretty good :lol_hitti
 

mbshop

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Ebay is basically a joke. Used to find a lot of great things there. But since they kicked mom snd pop out and went to paypal I have never bought there again.
 

dogdog

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Sounds like a shady eBay seller

This, I have them cancel on me a few times when my bid ended with a great deal..... It was a printer for $150 with a duplexer... Nothing Ebay will do if they didn't keep your $$$.... But worse thing is .... there is a tool for the seller to block the buyer, but not a tool for the buyer to block a particular seller, which I wanted to block....
 
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isuhunter

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Well nice to know I'm not the only one who has had the issue. Oh well maybe next time.

Thanks for everyone's thoughts.
 

ssdave

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Lots of things can go wrong. Seller could have listed it, and hit a wrong key on the price and didn't notice until it sold. He could have relisted an item that already sold by accident. That's happened to me more than once, and I swear occasionally ebay relists something I sold a couple of months ago. He might have accidentally entered more than one item for sale in his ad, when he only had one. That's happened to me, too. Or, he didn't like the tone of your inquiry about shipping and decided you were going to be a PIA buyer and decided not to ship to you.

I'd just let it go and go onwards with life. You're not really out anything that you had before you started.
 

Mickey O

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Sure he is. The item ships from Home Depot to the buyer. The seller never leaves his computer. That $25 covers ebay's costs plus the seller is likely involved in some Home Depot incentive program where high volume purchasing earns them discounts or credits and probably using a credit card with a % cash-back or incentive program + no fees for balances paid off in less than 30 days.

Lots of ebay sellers do the same selling from Sears and Amazon, etc, and some are averaging hundreds of items a day. You can tell because they have been a member for x years and have x amount of feedback points. Many I've bought from only to later find that my item shipped straight from Amazon/Sears/Home Depot/Harbor Freight, etc have tens of thousands of seller feedback points (1 sale = 1 point) and their ebay account is only a few years old if that.

If they do it right, those a few dollars or even pennies profit on each sale that you can see + whatever hidden incentives they get on top of that can add up to a sizeable income. I have to believe with the volume many are doing that they must have some sort of script/program so the orders being placed are automated so it's pretty much a hands-off operation.

Maybe with Amazon (and Amazon doesn't allow 3rd party unless there is no material identifying the third party which rules out Home Depot), don't know about Sears or Harbor Freight (although I don't know how you could resell HF stuff and make money), but not with Home Depot. With Home Depot you either buy it before hand and ship it yourself or you buy it after the sale, hope they still have it and that the price is the same or lower. They do not have a delayed shipping option.

And why would someone buy a product for more money then they could get it for on the Home Depot website? Maybe out of the country buyers? You can't buy an item that Home Depot has on clearance and have them hold it until you sell it for more money and then ship it.
 

7avalon7

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You can't buy an item that Home Depot has on clearance and have them hold it until you sell it for more money and then ship it.

Lots of people buy the item on clearance, then store it in the garage, closets, etc while putting them up on eBay, CL etc. Maybe not enough to make a living, but it can be a pretty good extra income here and there.
 

skruft

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I think people cheat by cancelling when the bid is not high enough. This happens to me occasionally. As a seller I don't cancel.
 

7avalon7

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He ain't making $25 by the time he pays for the item, pays the tax, pays the eBay and PayPal fees plus the cost of packing materials as well as the gas and time to pick up the items, pack the item and then ship the item.

You forget to calculate the tax deduction - you can deduct the car, gas, home office, etc etc. So maybe not making $25 per item, but if you know what you are doing, it can be a good extra income. I know a friend who make good extra $ from stuffs that he can find anywhere. He look at it as a hobby that makes him money.
 

Maui

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Ebay charges sellers about 20% when you take account all of the listing fees, the selling fees, and the Paypal fees. So if you buy an item at $150 and sell it for $175 on Ebay, they will charge you roughly $35.00 for the privilege of selling that item on their website. So before you even talk about anything else, you've already lost $10.

I have had buyers change their minds after winning an item, and every time I've let them off the hook because if I didn't it would end up being a problem somewhere along the line with either negative feedback, or them filing some ridiculous complaint to Ebay. And I have dealt with buyers who were just off-the-tracks raving lunatics. But you can't tell that is the case ahead of time now because people who only buy there always have a customer rating of 100% since Ebay changed the rules and doesn't allow sellers to leave negative feedback for buyers anymore. Selling on Ebay was a good experience once upon a time. Now it just *****.

Maui
 

gdocktor3

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Ok I was just using the $150 for $175 as an example. I don't sell on eBay. I did meet a guy this past summer though who buys returned items from Home Depot, Sears, Lowes, etc for at least 1/2 off original price and then resells the items on Craigslist, eBay, etc for a decent profit. From what he told me, those stores can't always resell returned/slightly damaged items and somehow he finds out about them and buys them. My father found a John Deere grass sweeper on Craigslist that was returned to HD and this guy sold it to him. It's a "New without tags" type sale like on eBay.
 

zktk01

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I had that happen to me recently I won an auction on a fireplace tool set.
They Guy canceled said item was out of stock then I noticed he was selling them $20 higher. I guess it was a popular item realized he could make more profit on a hot item.
at least i got my money back and I won't buy from them again.
 

7avalon7

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Ebay charges sellers about 20% when you take account all of the listing fees, the selling fees, and the Paypal fees. So if you buy an item at $150 and sell it for $175 on Ebay, they will charge you roughly $35.00 for the privilege of selling that item on their website. So before you even talk about anything else, you've already lost $10.
Maui

Not trying to get into what you said vs what I said debate, but your posting pique my interest. According to this page, $175 item will cost $14 to list. http://www.fees.ebay.com/feeweb/feecalculator. There are other variables, sure, but I dont see how it will get to $35. From my understanding, the more you sell, the less you pay the listing fee (or something like this).

And before you ask why am I curious about this? Because I used to own eBay stocks, and been thinking to get back in. No, I do not sell on Ebay, so again maybe you are correct, the fee is $35. Regardless, sounds like they have a good business going.
 

Mickey O

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Lots of people buy the item on clearance, then store it in the garage, closets, etc while putting them up on eBay, CL etc. Maybe not enough to make a living, but it can be a pretty good extra income here and there.

I know, that's what I had said earlier and it can be great extra income, I know two guys that make their living selling on eBay, one of them is a member here. Although they do work long hard hours but make a good buck. What I was alluding to is that it's not as simple and profitable as one may think and there are lots of expenses unless you are strictly doing drop shipping which if using Home Depot or other similar retailers isn't very profitable unless selling very large quantities which then would bring along all the problems of not being in stock, pricing, etc.
 

Mickey O

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Ok I was just using the $150 for $175 as an example. I don't sell on eBay. I did meet a guy this past summer though who buys returned items from Home Depot, Sears, Lowes, etc for at least 1/2 off original price and then resells the items on Craigslist, eBay, etc for a decent profit. From what he told me, those stores can't always resell returned/slightly damaged items and somehow he finds out about them and buys them. My father found a John Deere grass sweeper on Craigslist that was returned to HD and this guy sold it to him. It's a "New without tags" type sale like on eBay.

There a pile of places that sell returned items around here, a few on craig's list, most at in-person auctions and I'm sure plenty of it ends up on ebay. There is even a guy that refurbishes the tools himself, not sure how he's making money unless he's getting them for free.

The big guys buy it buy the truck/pallet load from places like this: http://discounttruckloads.com the little guys buy it from the big guys at auction. A lot of the stuff has problems, that's why it was returned in most cases. Like there will be a DeWalt cordless set, maybe the drill and battery are good but the charger is bad, or the drill is bad and the other things are fine, it's a **** shoot.

I'm not sure if the stuff is marked so it can't be warranted or returned to the original maker or seller.

Years ago I worked for a company that had us working in a return center where they processed returns for several retailers then the stuff was destroyed. They had security to prevent people from sneaking stuff out. Things have changed, now people are selling the stuff.


.
 

skipnay

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I had the same thing happen to me. Though it ticked me off because they guy waited a whole week later. I also reported to ebay and wouldn't give negative feedback because he would've done the same to me. Even though I paid for auction minutes after I won. I told ebay that is kinda like stealing. You don't go to a store and buy something. Then as your walking out they take it from you and give you your money back.
 

gsmith22

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As a buyer and seller on ebay, I can confirm the following:
Only buyers can leave negative feedback. Sellers only option is to not leave feedback or to leave positive feedback. So as a buyer, if your transaction is canceled post sale by the seller, you have every right to leave negative feedback about this to warn others. Similarly, if you are a seller and the buyer doesn't pay, file an unpaid item case and get a strike on the buyer to limit their ability to bid/buy future items. It is a two way street and if you don't fulfill your buyer/seller duty, it can and should have consequences.

On the fee side, ebay charges 10% of transaction price (item+shipping). Paypal charges 2.9% of transaction price (item+shipping) + $0.30. These are for domestic transactions. International can be different. To get lower pricing, you would basically have to be an ebay store and sell many items per month, allow returns, etc. As a general rule, assume fees will be 15% of the total transaction cost (item+shipping).
 

Roberts210

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If I were the OP I'd report him to eBay. Sellers are bound to deliver the item once it sells. It sounds like he got a better offer--too bad, eBay rules say he still has to deliver the item to you. If you report him it might keep others from being taken by this guy.
 

M6erfan

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If I were the OP I'd report him to eBay. Sellers are bound to deliver the item once it sells. It sounds like he got a better offer--too bad, eBay rules say he still has to deliver the item to you. If you report him it might keep others from being taken by this guy.

From what I understand, all the seller has to do is say it was damaged during packing or whatever, then they're of the hook. But I'm far from an expert on this...
 
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