This is the email response I received from MSC. I've spent about $6k over the last 4 years with Enco,......interesting she can't find my account. I am registered at both places with identical login information.
Dear Jason
Thank you for contacting MSC regarding the ENCO transition.
We understand your concerns and we want to assure you that every effort is being made to ensure that this transition is seamless for you.
After careful consideration this decision was made because it allows us to provide more value to our customers at the same price for you, and a lower cost for us.
My apologies, I was unable to locate your ENCO account. If you would be so kind to supply us with your account information and the items you were hoping to purchase.
Once this information is received we will work with our team, making sure that the account is properly set-up to receive the ENCO pricing/discounts.
We appreciate your business, and we hope to continue to serve you at MSC!
Diane S
MSC Industrial Supply
Ecommerce Customer Care Representative
100 MSC Drive
Jonestown, PA 17038
800-753-7970 x 465209
[email protected]
www.mscdirect.com
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