Epoxy floor disaster - now what?

[Bigsipper]

Last weekend I had an epoxy floor installed by a reputable professional contractor. This was a light gray epoxy base with a custom color flake (that took five weeks to get thanks to covid).

4/5ths of the way thru, they RAN OUT of flake. But they completed laying the base coat over 100% of the floor.
They came back the next day and reclaimed the loose flake by vucum and sweeping; getting more than enough to finish the un-done portion.
On that ~1/5 of the floor they put down a "poly staric" (sp ?) coating over the epoxy , threw the reclaimed flake, and waited.
Disaster. It didn't match - at all.
The reclaimed area is much darker than the other area... noticeably.

I'll spare you the 'oh shits' and apologies... They even had the product rep come out and look, he was like 'oh sheeeet, that is bad'...

But... the contractors and company rep collectively - no charge to me - are going to fix it.

I just want to know how to get the best outcome NOW... any ideas?

They want to hand scrape the existing floor, lay down a new epoxy base coat, and new flake.

Is this a good solution? Should I insist on grinding off the existing coat - or is it to my advantage to have effectively two coats of epoxy down? (Stronger? More resilient?)

I no longer care about the custom color, there is an off the shelf color that will match close enough. I have equipement arrivals scheduled, so I can't wait 5 weeks for a custom order. They can get the 'close enough' color in 1 week.

Any advice (besides copious amounts of Scotch - that remedy is already making progress.)

 

[benwah]

I have been in a similar situation before. I believe they are going about it correctly. A 2nd broadcast should cover all sin and make the "new floor" match and look consistant.

 

[Shea]

I didn't know a reason was required for copious amounts of Scotch I need to revisit those rules.

Bingo what Benwah said though. Plus, you will have a much thicker coating at no charge to you.

 

[Bigsipper]

Thank you (for the peace of mind)!

 

[Armorpoxy]

Guys above are spot on. A new coat of epoxy and flecks will look great and make your floor that much more durable and long lasting.

 

[bigjon]

They’re rectifying their mistake. You’re gonna have an extremely tough floor. If it comes out well I’d still write a positive review.

 

[vavet]

If hand scuffing means They will scuff the surface with sandpaper and lay down new epoxy, then that’s a no go. I had that happen with mine. The old flake is still in there and is then “painted” with the new epoxy. You can see it. It looks terrible.
They did that with mine to correct a different issue. There were a bunch of pick marks where it looked like something had outgassed.
You’ll probably have to zoom in on the attached photo to see it, but believe me, it’s more noticeable in person.

 

[RPH]

They’re rectifying their mistake. You’re gonna have an extremely tough floor. If it comes out well I’d still write a positive review.

All the more reason to write a positive review.