kd3pc
Well-known member
ExMark mowing machine, almost 20 years and several thousand hours old and the safety interlocks had me baffled. Called the ExMark phone number and get a very helpful Human female and she instantly asked me a few relevant questions and said they were a bit busy, but one of the guys familiar with my machine would call me back shortly.
Return call in about 35 minutes and this guy knows his stuff. He digs out a Tech Bulletin from the early 2000's that would affect my machine and stepped me through how to test it. It tested fine and then he sent me an email to step me through the testing of the seat delay module.
That was it....maybe the best hour I have had with a vendor, ever. Super easy-going, knowledgeable and allowed to take what time was needed to make teh diagnosis.
In this day and age, it is rare to get a human, let alone one who knows the machine and how it works. And the company providing support on an old machine.
Recommend them very highly.
Return call in about 35 minutes and this guy knows his stuff. He digs out a Tech Bulletin from the early 2000's that would affect my machine and stepped me through how to test it. It tested fine and then he sent me an email to step me through the testing of the seat delay module.
That was it....maybe the best hour I have had with a vendor, ever. Super easy-going, knowledgeable and allowed to take what time was needed to make teh diagnosis.
In this day and age, it is rare to get a human, let alone one who knows the machine and how it works. And the company providing support on an old machine.
Recommend them very highly.