wfopete
Well-known member
Recently I had a large side window in my van broken thanks to a rock thrown into it from a lawn mower. The window's tempered glass didn't break into a million pieces due to the window tinting film on the inside of the window holding everything in place.
I taped up the outside of the window with duct/packing tape and headed for the local glass shop.
When I got the van back I was greeted with glass shard remnants scattered on the carpet throughout the back of the van. There were no rear seats in the van before the window was broken so it was plainly evident the shards were there on the floor. It took me 20 minutes to vacuum the floor and of course I'm not sure I got everything, like those tiny slivers of pieces you can barely see.
My question is: Is that typical of auto glass repair work? To leave something has hazardous as broken glass laying out where a person could be cut/injured?
Additionally, don't glass shops have a good way to clean up broken glass? After all they are the "professionals" in the business, yes? Or is the expectation that the customer now take the vehicle to a detail shop and have to pay an additional charge to have the mess cleaned up.
My expectation when having my vehicle serviced is that I get it back with no additional work needed. No dirt/grease on the steering wheel or seats, no runs or over spray from paint work, etc.
Or is this type of thing the industry standard?
I taped up the outside of the window with duct/packing tape and headed for the local glass shop. When I got the van back I was greeted with glass shard remnants scattered on the carpet throughout the back of the van. There were no rear seats in the van before the window was broken so it was plainly evident the shards were there on the floor. It took me 20 minutes to vacuum the floor and of course I'm not sure I got everything, like those tiny slivers of pieces you can barely see.
My question is: Is that typical of auto glass repair work? To leave something has hazardous as broken glass laying out where a person could be cut/injured?
Additionally, don't glass shops have a good way to clean up broken glass? After all they are the "professionals" in the business, yes? Or is the expectation that the customer now take the vehicle to a detail shop and have to pay an additional charge to have the mess cleaned up.
My expectation when having my vehicle serviced is that I get it back with no additional work needed. No dirt/grease on the steering wheel or seats, no runs or over spray from paint work, etc.
Or is this type of thing the industry standard?
