Experience with Snap-on warranty?

[ALinCarolina]

I started buying tools in the early sixties with my paper route money, mostly Craftsman of course. Over the past 20 or more years I have bought a lot of Snap-on tools, both from their online store and from ebay, both new and used. I have a couple of broken items I would like to have replaced: an 11 mm socket and an extension that lost its ball and spring, neither have previous owner marks etc. and I think almost assuredly I bought both new.

I don't have a Snap-on dealer that calls on me so I go online to see what I need to do. The Snap-on website says I need proof of purchase among other things. Geez, so I need to spend a lot of time going back and searching through emails and orders for one replacement socket? What have those of you (that don't have a franchisee truck call on them) in a similar situation done?

 

[pizza]

i've never been on a truck.

have warrantied once, but i emailed them the receipt along with my request.

i think you should just try without receipt and see what happens. maybe try email first and say you don't have receipt. if that doesn't work, try calling them. i've heard that you can usually get it warrantied, but it might take a couple tries to get the right rep on the phone that feels like helping.

last resort: try to find the receipt i guess.

i've been wondering how easy it is to warranty without a receipt and dealer. lmk how it goes.

 

[Davefr]

I started buying tools in the early sixties with my paper route money, mostly Craftsman of course. Over the past 20 or more years I have bought a lot of Snap-on tools, both from their online store and from ebay, both new and used. I have a couple of broken items I would like to have replaced: an 11 mm socket and an extension that lost its ball and spring, neither have previous owner marks etc. and I think almost assuredly I bought both new.

I don't have a Snap-on dealer that calls on me so I go online to see what I need to do. The Snap-on website says I need proof of purchase among other things. Geez, so I need to spend a lot of time going back and searching through emails and orders for one replacement socket? What have those of you (that don't have a franchisee truck call on them) in a similar situation done?

A lot of us have had tools replaced without a receipt. Just say you lost your receipt or are no longer serviced by a local dealer. If you have no history of warranty abuse they're pretty cool about it. It also helps if you have an online account. You can also try emailing them with images of the defective product. The proof of purchase is to protect them from guys sending in buckets of rusty garage sale tools to be replaced. If one rep isn't co-operative then try again with another rep.

 

[cgrutt]

I've walked onto truck's that I happened to pass by and have gotten some tools warranteed I've also called the customer service number. Only thing I had to pay for were a new set of slides for a box I purchased used. They've given or sent me a replacement for everything else. Never was asked or provided a receipt.

 

[ALinCarolina]

Thanks. I will call the company and see what they say. Guess I should carry them in my vehicle too in case I see a Snap-on truck.

 

[Wamsutta]

Call their customer service number and give them ONE SINGLE PART NUMBER per day. Give them a good description of what the issue is.

 

[oldwino]

I no longer have a rep. So I have needed to warranty only once through customer service. No problem at all. I described the issue and they said we’ll send out a replacement, just destroy the broken tool once the new one arrives. Bottom line, with several years hard use and abuse I’ve only needed to warranty 3-4 Snappy tools.

 

[GX460DIYguy]

I have a lot of snap on stuff that was handed down from my father or gifted to me. I’ve never had to produce a receipt for a warranty claim, but I also haven’t had to warranty anything big. If I bought it off the truck I’ll tell them that’s where I bought it and I honestly don’t keep the receipts for stuff like that since it’s not anything real costly. I have to say that out of the 4 major tool truck companies snap on has exceptional customer service. I’ve got broken Mac stuff that will probably never get replaced since I can’t seem to track down the local driver anymore and they want everything sent in for them to decide if they’ll warranty it. I’d happily send them pictures with timestamps or something if they wanted but I’m not driving 30 minutes to a post office to gamble on their warranty.

 

[Ricky Joe]

I’ve never had a problem with warranty claims. There are three or four dealers in our area, and if i see the truck I just stop and ask. I’ve never been refused, and have even exchanged broken SAE for metric. I have one guy who I prefer, and when I need something I call him and find out where he is and go meet him, but I have bought from the other guys also.

 

[Mgdoug3]

I called one time about an old ratchet but I had to pay for a rebuild kit. No big deal because it was $10 with free shipping. Since then, I have found a dealer nearby and he'll warranty tools without question but I'm not bringing in junk and I've bought several items from him.

 

[VolvoRyan]

If you bought anything from Snap-On online, you should be OK just sending an email. Usually a couple quick emails has the "brown tool truck" (UPS) on the way.

The key is sending a a well worded email. If you bought the tool on a truck, say that. Where, when, etc. Franchisee, if you know. Basically, sound professional.... and not like you just grabbed some tools at a yard sale.

I "warrantied" a breaker bar from 1978.... handed down to me from a mentor. A lot of sentimental value. I've got history with online tool purchases with Snap-On. I told them the full story, and everything I knew about the purchase of the tool. I asked if I could just buy the replacement roll pin and "anvil"..... but they just asked for my address. Good will like that paid dividends for them as I bought lots more Snap-On tools.

-Ryan