Frank's Tools Order

[anndel]

I placed an order 1/14/18 and Frank emailed that day saying 1 item was out of stock and it'll take about 4 weeks to get. He gave me options to wait, cancel or substitute. I substituted for a Ko-Ken ratchet and told him to charge the difference. It's been over 3 weeks and nothing. I emailed several times and no response. So far nothings been charged but hope everything is ok with Frank.

 

[photok]

I placed an order 1/31, received email later that day regarding shipping and my order arrived yesterday. Seems fine.

 

[General Geoff]

Frank has been having supply chain problems with Koken products since he moved stateside. Took several months for him to get a large SAE 1/2" socket set in for me. I don't blame Frank for that, as he can't order direct from Koken Japan anymore and has to get stuff through Koken USA, which is apparently not the most reliable or timely of suppliers.