Probably not a big deal but need to ask. Have you had direct comparison with these two mfg.'ers?
I need to buy a 7' x 16' door. The price is pretty close so it comes to dependability, which is better?
Cloplay or CHI?
Had a new Clopay 16x7 insulated door installed in January. Really happy with the quality. I think dependability will more so be related to the hardware and the quality of the work of the installer. I converted to a hi lift set up that included larger drums and commercial springs etc.
Garage doors are like windows and entry doors and shingles........there are dozens of choices at every quality point and price point.........from budget get by product to a superior premium product.
I looked at all of them and ended up buying Amarr 2742 doors. Very pleased with the quality and service. I felt these were a significant upgrade from the others and pricing was better too.
Second upgrading to heavy duty hardware and tracks -- learned the hard way with a big door.
Green hinge coupled with high quality nylon ball bearing rollers (vs steel) is a worthwhile upgrade as well.
Can't answer your question on doors -- have only used the thicker fully insulated Clopay. The kind filled with foam. Oldest is 20 years w/ no door issues.
I have two, single bay Clopay insulated doors rated for HVHZ (high-velocity hurricane zone) use, no windows. I think they are the 4300 series. They're on high-lift tracks 118" and no issues. They are on Liftmaster jackshaft openers. I would buy the same thing again. The installer was very good and made some good suggestions about the planning of the install.
I've had both a 8x7 and a 16x7 Clopay, bottom of their line, low cost plain white steel doors - no issues with either. Would buy again, as they say. Bought the 16x7 through HD on a 15% special order sale (all their overhead doors are special order LOL), it was delivered right to my house no extra $ - about $480 total. 7 years in constant use so far, works perfect.