I have. If that quote is $175 for springs and install, tell him to get his checkbook out, IMHO. It's time consuming, and you need to be pretty careful (although with care they aren't quite the killer everybody makes it out to be). Personally, unless he's flat broke, it would be worth the $175 to me.
If he needs to save the money, there's no reason to be scared of doing it himself.
The breaking is the scary part. I had one break, which caused the cables to snap, which let the shaft spin, which snapped the other spring, and somewhere in that mess the force caused the center support between the springs to rip out of the stud, bending the shaft.

Thank god the door was going down and I was outside when it did it. I still needed new shorts, but at least they didn't have garage door parts stuck in them.
