Geardriver Stubby Ratchet Screwdriver Problems

[nia573]

I wonder if someone could help me with my Geardriver stubby screwdriver. I bought the set (normal handle, stubby & T Handle) a few years back off eBay & they’ve been fine until a few weeks ago.



Ive noticed recently that the direction bezel (in red isn’t working as it should

In this photo the screwdriver is set to tighten a screw but the pointer on the red bezel doesn’t align up with the right side arrow on the handle.

If I want to reverse the ratchet, instead of rotating the bezel about 10 degrees to the left (as you look at the photo) I need to rotate it all away to the right nearly 270 degrees until the bezel is set as seen here


(& it now wont align with the left side arrow)

I’ve also noticed that there’s now no centre/fixed position either

It still works in ratchet mode but I guess somethings become unstuck within the direction mechanism inside. Ive also noticed that theres now a bit of clearance between the top of the red bezel & the bottom of the black grip as shown in this photo


Can the bezel be removed with simple tools, or is there somewhere I can send it in the UK to get it fixed please?
Thanks!

 

[nia573]

Any Geardriver supplier in the UK guys?

 

[metaldad]

call the (800) number on the gearwrench warranty page.
Handling a U.S. claim, takes about 6 weeks, start to finish.
They will send you a prepaid postage stamp/sticker.
Overseas? Do not know the process. I'm sure alot longer.
http://www.gearwrench.com/warranty