My local Advanced Auto (I have 3 of them) don't stock 120's that I've seen (and I've looked). 2 of the 3 locations have no issues doing warranty, but the one that always has a problem doing warranty always seems to be the one that has what I need replaced. As I said above, I tried contacting GW for a rebuild and was given the same "we need to evaluate" runaround. I'd say I don't know why, but we all know why - give us a hard enough time and we'll just pay to replace it. What I don't understand is the mentality of making our lives hard over a $10-15 (retail cost) rebuild kit, while creating such horrible ill-will about the brand/product.
I'm a little miffed with them right now because they have a rep on this website, but he never answers PM's. Why even be here then?! I too hoped that he'd be able to help me with my existing warranty issue, but no responses.
I agree! In this age of lifetime warranted tools, all the hassle they create just alienates customers, (me!). They also damage the integrity, and reputation of their business.
I can certainly understand their requiring a tool of any value sent back. But, I think they could show a little good will, and immediately replace it, along with the return label as circumstances warrant.
Or if they feel they are getting taken advantage a lot, at least make the return process fast and efficient. Makes for a happier customer, and actually would save them the cost of having to deal with multiple customer contacts concerning the status of the tool.
As someone once said, "Common Sense is not common".
Integrity/honestly means a lot to me. I have been known to just tell a co. not to bother contacting me anymore, regardless of my loss, within reason of course.
Three years ago I made a verbal agreement to purchase a late model used car, from a new car dealership. Made the deal and a few days later, my wife and I went to pay and pick up said car. Met with the salesman and handed him a full payment check, which he layed on his desk.
Then before signing papers, I stated that I would like to see the vehicle again first. While inspecting, I had another question. Salesman hemmed and hawwed...then finally answered me. This info, at least to me, should have been mentioned earlier. I told him that and calmly walked back into building, to his desk, and picked up my check and left. He was beside himself....
I know the owner, and like him. Of course he called me. I explained that I have a very low tolerance for BS, and misleading info. Nothing he said could make me go back and purchase the vehicle. I'm still on good terms with him.
There is no reason for anyone to be intentionally mislead or discouraged when doing a business dealing, small or large. In my experience this is 99.99% the result of greed. Unfortunately these circumstances are part of our world.
