Gearwrench Customer service

[mrholeshot]

You could just spend the 16 or so bucks, put a Matco 88T kit in it, and have a better ratchet....

No, I'm about to have a blow out gearwrench sale. I'll keep the 0 offset originals and sell everything else.

 

[mrholeshot]

I guess you should have stuck with Duralast.

haha, yeah at least I don't have a problem with warranty. Better ratchet also. The only thing that concerns me is where will they be in 10 years. Not for myself as I prob won't last 10 more years but for those that buy them. Gearwrench gave me a reality check

 

[y20dth]

Reading about customer service annoyance again reminds me of a book a read by Egbert Jan Van Bel. A dutch marketeer who wrote "kloteklanten", roughly translated something like "$$shole customer".
One of his statements is that today's corporations (especially ICT-related, but others are folowing) consider a customers lifecycle being somewhere in the region of 10 months.
In other words, everybody who becomes a customer, will remain so for an average of 10 months.
So, you need to invest heavily in commercials and marketing, e.g. to generate new customers, and neglict customer service and warranty, because that existing customer will walk off in 10 months anyway.


I have noticed this "procedure" to be applied almost everywhere now, and stories like this only confirm that.

I agree with mrholeshot and everybody else here, that this is no way to treat a customer, but I see that this is the way a lot of businesses look at customers today.

I remember the author (http://www.vanbel.nl/index.php) telling about a management seminar where he asks the attending managers to "give me the definition of a customer".
One of 'm got up and said "the guy with MY money in HIS pocket, for now"
That about sums it up, i think...

How can you as a customer fight that?
Forget about brand- of business loyalty, and just shop around, look for lowest pricing, and try and warranty anything, even if it shouldn't be. ;-)

 

[mrholeshot]

How can you as a customer fight that?
Forget about brand- of business loyalty, and just shop around, look for lowest pricing, and try and warranty anything, even if it shouldn't be. ;-)

First you tell everyone you have contact with like family, friends and forums. Not only will it hurt business but will push people to lie to get something warrantied by telling them you bought it at somewhere like Sears. It will push people to buy things at flea markets and trade them in for new even if there isn't an issue. It would even push some people over the edge to break things on purpose just to cost the company that screwed them over a few dollars. One things for sure, when it comes to a company like Gearwench that looks for a way not to warranty something as small as a ratchet kit because someone was honest about where they purchaced the tool new that all the rules go out the window. As far as I'm concerned a tool is no better than it's warranty. Better to take the big hit on a tool like Snap-On and be done with it.

Here's my questions to Gearwench.

If the only places they sell to are the short list of authorized dealers are the only one's we should buy from so as to have a warranty how is it that all these power tools sellers on ebay and online can get the tools that the authorized dealers can't?

Are pallets of tools being stolen from the Apex group and being sold on the black market? Why is it my local Advance, Sears, Napa only keeps a handful of tools and can't get the sets available online? Apex must be pumping them out 24/7 for all the unauthorized you have no warranty dealers on ebay, online, amazon etc.

I pure ashamed to have made statements here like "If I were a new technician just coming into the feild of automotive repair I would be taking a serious look at Gearwrench" My advice now is stay the hell away from them. When a tool breaks and you bought it under the impression (as gearwrench tells it) that it has a lifetime warranty and they won't warranty it it was a waste of money.

 

[mrholeshot]

How can you as a customer fight that?
Forget about brand- of business loyalty, and just shop around, look for lowest pricing, and try and warranty anything, even if it shouldn't be. ;-)

First you tell everyone you have contact with like family, friends and forums. Not only will it hurt business but will push people to lie to get something warrantied by telling them you bought it at somewhere like Sears. It will push people to buy things at flea markets and trade them in for new even if there isn't an issue. It would even push some people over the edge to break things on purpose just to cost the company that screwed them over a few dollars. One things for sure, when it comes to a company like Gearwench that looks for a way not to warranty something as small as a ratchet kit because someone was honest about where they purchaced the tool new that all the rules go out the window. As far as I'm concerned a tool is no better than it's warranty.

Here's my questions to Gearwench.

If the only places they sell to are the short list of authorized dealers are the only one's we should buy from so as to have a warranty how is it that all these power tools sellers on ebay and online can get the tools that the authorized dealers can't?

Are pallets of tools being stolen from the Apex group and being sold on the black market? Why is it my local Advance, Sears, Napa only keeps a handful of tools and can't get the sets available online? Apex must be pumping them out 24/7 for all the unauthorized you have no warranty dealers on ebay, online, amazon etc.

I pure ashamed to have made statements here like "If I were a new technician just coming into the feild of automotive repair I would be taking a serious look at Gearwrench" My advice now is stay the hell away from them. When a tool breaks and you bought it under the impression (as gearwrench tells it) that it has a lifetime warranty and they won't warranty it it was a waste of money. Better to buy a tool like Snap-On and be done with it.

 

[X1 Mike]

Called gearwrench this morning to get a kit for a 1/4 flex ratchet for one of my sons. My son bought the 4 pc flex set of ebay new. When the lady asked where they were purchaced new as a set from a dealer on ebay. She wouldn't do the warranty because it was purchaced off ebay and not a stocking dealer. I tred to explain that I'm sre all the people selling gearwrench on ebay arn't stealing them and gearwrench must be selling them to someone besides Sears, Napa and other places. She gave me a list of about only 10 places that were autorized dealers. Pissed me off. If you call for warranty tell them you bought it at advance or some other store. BTW Cripe Distributors isn't on the list. Beware. I guess I just have the entire ratchet replaced at advance. Thats piss poor warranty service

Thats one of the benefits of purchasing through a truck dealer, you build a relationship with someone and then you can even be honest with them and tell them you bought used or whatever and they will still service it for you. I bought all of my Matco ratchets second hand and after a couple weeks I had upgraded all of them to the latest models, some he traded straight up and some I had to kick in between 5 and 20 bucks extra.

 

[Toolhorder]

Wow I can't believe I'm hearing all these guys complain about Gearwrench. I called because I broke two wrenches and they sent me new stuff in like 3-4 days. Talked to a women BTW.

 

[Toolhorder]

Thats one of the benefits of purchasing through a truck dealer, you build a relationship with someone and then you can even be honest with them and tell them you bought used or whatever and they will still service it for you. I bought all of my Matco ratchets second hand and after a couple weeks I had upgraded all of them to the latest models, some he traded straight up and some I had to kick in between 5 and 20 bucks extra.

True!
I buy tools at the flea and my SO dealer will warranty them no problem. He even gives me credit for doubles at his cost and applies them to my truck account. Sometimes I pay $3 a socket and his cost is say $8 a socket so I still make out. I'll trade up with him and buy stuff I need to fill out my sets.
I gave him a ratcheting screwdriver handle (no shank, ratcheting mech, bits) and he gave me a brand new one w/bits.

 

[zer0cell]

We must also ask ourselves, if you are REQUIRED to have a proof of purchase/receipt etc. in order to take advantage of a "lifetime" warranty, what's the point? Honestly how many of us save receipts for more than a few years on every single tool we buy? Haven't you noticed as well, that the ink on receipts from many stores conveniently seems to magically disappear or fade to the point where it is no longer readable after a few years? So who cares if I said I bought it at a flea market or direct from the tool maker's website... all I have to do is call back and lie and they should send me a new one right? Or do I need proof?

The point is, if you buy a product which has a "lifetime" warranty made by a manufacturer such as gearwrench, snap-on, wright or whoever... why would you need a receipt? I can understand retailers wanting you to have a receipt, even if they carry that brand as maybe they don't want to have to deal with the BS of exchanging hundreds of products every month from people who did not even buy them there... okay... but when you are going directly to the manufacturer and asking for warranty service on something as simple as a ratchet or wrench, that they made, which broke what is the big damn deal?

Now if a product has, lets say a 3 year warranty such as the case with a power tool, then yes I can see why the tool maker might want to see a proof of purchase if that particular tool has been in the market for longer than 3 years so that they can do a free repair/replacement. Repair services on power tools are reasonably expensive as you probably know. However, in the case of hand tools, especially chinese made hand tools this is not the case, and is why many of these products have a "lifetime" warranty. They are far cheaper to produce and cheaper to replace.

With that said, I am of the opinion that a "lifetime" warranty is worthless if you are required to provide proof of purchase... and if proof of purchase is not required, why does the customer even need to explain his @$$ off about where he bought it, when he bought it, why he bought it, how he was using it when it broke, why he didn't do xyz instead... etc etc.. If i have to be interrogated, prodded and harassed to replace a $10 chinese tool over the phone and wait weeks for a replacement IF I get one at all what is the point?

I guess all I have to add is, if a manufacturer claims to have a lifetime warranty, they better back it up in a reasonable way, or I will certainly take my business elsewhere. Fortunately I have not broken too many things that I did not consider disposable so I have not had to deal with too much of it yet. Just the thought of having to exchange something under warranty kind of makes me nervous.. just because of the harassment I had to experience once or twice at lowes and sears.

 

[HookWorse]

Damn you mrholeshot...you made this thread exactly one day after I received my new 4 piece GW flex head ratchet set that I bought off Amazon because of your glowing recommendation of GW stuff. But, I didn't buy them for the warranty. Decent stuff, price was right, and I figured if I had any trouble, I'd just drop in a Matco kit and be done with it.

Then you had to go and get ahold of miss PMS...

 

[quattrojon]

mrholeshot, I have emailed Chris at Apex tool group, so i expect he will contact you soon. Failing that, i will send you the repair kit myself.

 

[84bimmer]

In the past I have bought some KD/GW specialty tools from my MAC dealer out of the KD/GW catalog on the truck. They even gave me my 50% student discount. I was concerned with how to warranty, and he assured me that if needed, Mac will warranty these tools, and to go to him first.

So if Mac can do it, surely Matco can warranty as well.

 

[spv]

Threads like this are extremely healthy. Hopefully this gives the folks at Gearwrench a heads up as to the issues so they can take action accordingly (not just in this one case). If not, more fool them and they wont last long. Feedback like this is worth more than any $10,000 a day consultant can provide. The "keep the receipt for warranty" is total BS. It is put there as an obstacle to people making claims for warranty. The more barriers they erect the less claims and the more people with a broken tool and an angry word about Gearwrench (and other companies that practice this evil policy). It is extremely short sighted. This thread could easily have been about how great the service was from Gearwrench and the fact their tools needed warranty would have been overlooked. Instead the message is clear that their tools are no good and their warranty is not worth the paper it is written on. All for the cost of a 1/4 ratchet.

 

[amolaver]

<SNIP>
I pure ashamed to have made statements here like "If I were a new technician just coming into the feild of automotive repair I would be taking a serious look at Gearwrench" My advice now is stay the hell away from them. When a tool breaks and you bought it under the impression (as gearwrench tells it) that it has a lifetime warranty and they won't warranty it it was a waste of money.

while i understand your anger and frustration, i think this might be getting a bit blown out of proportion. there are few things that boil my blood faster than a crappy CS interaction, but lets face it, they happen. earlier in this thread, stopdroplol talks about how a Snap-On dealer took him to the cleaners and essentially STOLE a bunch of tools from him (by lying and saying he couldn't warranty them). obviously, SO doesn't normally act like that, but this guy acts as a representative of them, just like the woman on the phone you spoke to acts as GW/Danaher/Apex's rep. sometimes, you get a crappy person no matter the company.

i don't think selling off your KD collection is really the rational response. i would certainly call back and try at least one more time, and if the initial person you speak to isn't helpful, ask to speak to a manager. as also suggested here, i would PM the gearwrench employee who is here.

i'm not trying to defend this CS rep's actions - anyone who lets a customer walk away pissed off isn't getting it done - but to let one interaction negate the otherwise quality experiences seems a little out of sorts to me..

ahm

 

[mrholeshot]

Thats one of the benefits of purchasing through a truck dealer, you build a relationship with someone and then you can even be honest with them and tell them you bought used or whatever and they will still service it for you. I bought all of my Matco ratchets second hand and after a couple weeks I had upgraded all of them to the latest models, some he traded straight up and some I had to kick in between 5 and 20 bucks extra.

I have a lot (I mean a lot) of truck brand tools I bought new so I know how well the warranty works there. I just thought Gearwrench was pretty cool for the money.

 

[mrholeshot]

while i understand your anger and frustration, i think this might be getting a bit blown out of proportion. there are few things that boil my blood faster than a crappy CS interaction, but lets face it, they happen. earlier in this thread, stopdroplol talks about how a Snap-On dealer took him to the cleaners and essentially STOLE a bunch of tools from him (by lying and saying he couldn't warranty them). obviously, SO doesn't normally act like that, but this guy acts as a representative of them, just like the woman on the phone you spoke to acts as GW/Danaher/Apex's rep. sometimes, you get a crappy person no matter the company.

i don't think selling off your KD collection is really the rational response. i would certainly call back and try at least one more time, and if the initial person you speak to isn't helpful, ask to speak to a manager. as also suggested here, i would PM the gearwrench employee who is here.

i'm not trying to defend this CS rep's actions - anyone who lets a customer walk away pissed off isn't getting it done - but to let one interaction negate the otherwise quality experiences seems a little out of sorts to me..

ahm

I had one of my sons call back to Gearwrench. The first one told the lady he bought the wrench through Sears and she told him to go to Fastenel. He told her that The local Fastenel wouldn't warranty it without a receipt where it was purchaced from them (I already tried) so she then tells him to go back to fastenel and tell them to call her and if they didn't have it they could order it. The guy at Fastenel laughed.

Gearwrench for sale! Gearwrench for sale!

I got it repaired at NAPA. They let me take the kit out of a reg ratchet and put it in my flex

 

[amolaver]

make a list of what you've want to sell, i'll be happy to take some of it i'm sure!

ahm

 

[bsaint]

I learned this lesson when I bought $350 Denon headphones off ebay and I broke it.

Either way I know we all hate sears, but at least sears usually doesn't give me **** for warranty items. I haven't had to warranty stuff via s/o.

 

[Buckgnarly]

Either way I know we all hate sears, .

You got a mouse in your pocket.........


I'll take those horrible GW off your hands, crappy CS and all......

 

[mrholeshot]

Gearwrench should stand behind it's products if you find them laying in the middle of the road. The warranty is part of the selling point of the tools. If Gearwrench put a sign on their tools NO WARRANTY they wouldn't sell much. So many places sell them but I was given a list of only about 10 USA authorized dealers. Only about 5 of those in my area.

 

[mrholeshot]

Damn you mrholeshot...you made this thread exactly one day after I received my new 4 piece GW flex head ratchet set that I bought off Amazon because of your glowing recommendation of GW stuff. But, I didn't buy them for the warranty. Decent stuff, price was right, and I figured if I had any trouble, I'd just drop in a Matco kit and be done with it.

Then you had to go and get ahold of miss PMS...

Amazon is one of the authorized dealers but the rest of the dealers selling off amazon are not. Go figure

 

[wafrederick]

The Auto Value parts store I get auto parts from sells Gearwrench and never had a hassle with the warranty yet.Have broken a few of the ratcheting wrenches and replaced with no problems.Hopefully I will get a deal on Gearwrench at thier Tech show in Grand Rapids,Mi which is on Saturday.Snap On dealer down the road in my area has warrantied tools I bought I on Ebay,a couple ratchets so far including a breaker with the ball missing holding the socket and one screwdriver with a broken tip.

 

[mrholeshot]

I don't have a problem getting the reg gearwrenches warranty.Sears and NAPA have open stock. It's the ratchets I'm having a problem with. My local Advance carries the push button versions and don't seem to be interested in helping you in any way. Had it not been for NAPA that I've used since the 60's pulling a ratchet from a set and letting me pull the kit I'd still have a useless ratchet. Evidently Gearwrench isn't focused much on the warranty now. several years ago I had a problem and all it took was a phone call and in a few days I had a new one. I'm pretty sure the rep we (my boys and me) keep getting has a big sign on her desk that reads "I have PMS and a GUN. Any questions?

 

[GearWrench Brand]

mrholeshot, I am very sorry about your customer service experience with us. We, like all tool companies do direct our warranty to our authorized distributors, as they are those that are closest to you, and should be able to take care of you the best. This includes the franchised trucks that sell our product, NAPA, Fastenal, among many others - including online warehouses. When they service your warranty as they should as a distributor, we cover their costs, no questions asked. You also brought up an excellent point about the warranty statement on our website. That needs to be expanded to cover all of the ways that GearWrench product can be bought/warrantied.

We want to make this right, and I will send you a PM and we can connect one-on-one. But, I wanted to state publically that GearWrench does stand behind our product, we do offer a lifetime warranty, and despite your unfortunate experience, we want to serve you, the customer, the best way we can.

 

[mossyboy6]

mrholeshot, I am very sorry about your customer service experience with us. We, like all tool companies do direct our warranty to our authorized distributors, as they are those that are closest to you, and should be able to take care of you the best. This includes the franchised trucks that sell our product, NAPA, Fastenal, among many others - including online warehouses. When they service your warranty as they should as a distributor, we cover their costs, no questions asked. You also brought up an excellent point about the warranty statement on our website. That needs to be expanded to cover all of the ways that GearWrench product can be bought/warrantied.

Snap on does not.

If I dont have a tool truck around, I just call them, they dont ask questions or try to force me to drive 20 miles to the nearest location like the gearwrench customer service agents do.

 

[mkdive]

Im sure it will work out in the end. Pretty cool GW responded and is being proactive making sure the OP is as satisfied as much as can reasonably be.

 

[mrholeshot]

mrholeshot, I am very sorry about your customer service experience with us. We, like all tool companies do direct our warranty to our authorized distributors, as they are those that are closest to you, and should be able to take care of you the best. This includes the franchised trucks that sell our product, NAPA, Fastenal, among many others - including online warehouses. When they service your warranty as they should as a distributor, we cover their costs, no questions asked. You also brought up an excellent point about the warranty statement on our website. That needs to be expanded to cover all of the ways that GearWrench product can be bought/warrantied.

We want to make this right, and I will send you a PM and we can connect one-on-one. But, I wanted to state publically that GearWrench does stand behind our product, we do offer a lifetime warranty, and despite your unfortunate experience, we want to serve you, the customer, the best way we can.

Mr Bruce,

First off let me say that although I am more of a Snap-On fan when it comes to hard line tools that I find Gearwrench brand an incredible value and many of the tools save time and help increase profit. I have 2 sons who are auto technicians and 7 more who are ********* hobbyist as well as my two son in laws. I am always looking for ways for them to keep more money in their pockets so I find things that are the best bang for the buck. Before I retired as a lifelong technician I had purchaced some of the original 0 offset standard gearwrenches. I became a firm beleiver in the brand despite a Country of origin I use to avoid. Bottom line they worked well and helped me make more money. I had never had a problem getting one of these warrantied as I just walked into Sears or called NAPA and had them drop it on my desk. Now that I'm retired it's a differant story.

I have been pushing my sons and grandsons and sons in law as well as friends into you brand. We have Sears whose stock of Gearwrench consist of a handful standard gearwrench ratcheting wrenches and advance whose stock is pretty limited to socket sets or ratchet sets that they refuse to break up and then stock is very limited. Fastenel doesn't even want to talk about it unless you have a receipt in hand from that paticular store. backed against the wall I called gearwrench customer service and when Mrs.PMS who mans the phone in customer service told me that my gearwrench products didn't have a warranty even though I bought them new from a tool dealer on Ebay. This is a guy who sells a lot of new Gearwrench Products. Some products seem to only be available on Ebay store so I question where are they getting their tools. Surely they aren't being stolen from the gearwrench warehouse.

So many places sell gearwrench products that are not on the short list of authorized dealers she listed as well as your website that I find it impossible to beleive that so many others who sell gearwench don't buy from the Apex group. For me it's unacceptable that Gearwrench won't stand behind it's tools unless purchaced from the small handfull of places in my area who don't carry much of anything. If the tool is gearwrench that should be good enough for gearwrench to repair it or replace it when or if it fails. No other major tool company I know of or have dealt with gives me any problems. It's a inconveinance when the autorized dealers don't have any or very limited stock but I can live with that. It's an crying shame when the company that produces the product gives you the cold shoulder and comes right out and tells you that you are screwed because you purchaced it at the wrong dealer. The really sad thing is at the time of this call i was awaiting an order of Gearwrench products from Cripe Distributors who I found out isn't on your short list so here I am screwed again for buying Gearwrench products.

This wasn't an isolated inncodent, my son made the same call and got the same poor customer service. Over what? A stupid kit to repair a ratchet, thats it. As far as making it right well I think that ship has sailed. After dealing with Gearwrench customer service, Fastenel (who seems to be your customer service reps favorite outlet) and a handful of other places the NAPA I have done business with for many many years allowed me to disassemble and remove the kit to repair this paticular ratchet. That problem is solved no thanks to gearwrench.

After giving your companies tools glowing reports to family, friends and people I don't even know for years I found myself bitten by the same dog I told everybody was safe to play with. It's has put me into a position to where I'm so disgusted with Gearwrench I'm selling off all of my own except for the 2 sets I originally started off with and that because it's not a hassle getting those warrantied.

This is not a case of making me happy or making sure I'm satisfied so I won't blast your company. It's a matter of changing the warranty policy so my family, friends and anybody else who has been a victim of the Gearwrench "Super Limited, Very Conditional, ScrewYou" Warranty never has this experiance. Thats what really needs to happen. Until then I'll never buy or reccomend another Gearwrench product. I'm sure my thoughts on the subject won't even be noticed in the bottom line but just know that at least one person finds the gearwrench warranty totally unacceptable even though I'm a complete fan of the tools themselves. It just takes more than a good tool to make a good tool company. I just wanted to put that on pubic record.

 

[chadster1]

mrholeshot, I am very sorry about your customer service experience with us. We, like all tool companies do direct our warranty to our authorized distributors, as they are those that are closest to you, and should be able to take care of you the best. This includes the franchised trucks that sell our product, NAPA, Fastenal, among many others - including online warehouses. When they service your warranty as they should as a distributor, we cover their costs, no questions asked. You also brought up an excellent point about the warranty statement on our website. That needs to be expanded to cover all of the ways that GearWrench product can be bought/warrantied.

We want to make this right, and I will send you a PM and we can connect one-on-one. But, I wanted to state publically that GearWrench does stand behind our product, we do offer a lifetime warranty, and despite your unfortunate experience, we want to serve you, the customer, the best way we can.

I have never had any problem getting credit for warranting any Gearwrench product.

 

[mrholeshot]

I have never had any problem getting credit for warranting any Gearwrench product.

You are a dealer and not having to deal with customer service on an end user level. Makes a differance. If our local dealers were as deadicated as tool guys like you it would have gone un-noticed. This is a case where the company had the responsibility and oppertunity to make the situation right and they chose to deny warranty because of point of purchace. No other tool company I know of ask you where you bought the tool. As far as I know Apex/Danaher is the only company producing Gearwrench. The name on the tool should be good enough.

 

[W650Mike]

I ordered a Roto-Ratchet Set (81223) from Amazon due to several positive reviews here. (Brown truck should be pulling up to deliver any minute now. I hope they don't break.)

I live in the middle of nowhere - not just near nowhere - in the middle. Internet sites and EBay are the best sources for items not sold locally. No Fastenal, no Sears, no NAPA, I’ve never eve heard of Auto Value until now. Our local ACE had a holiday sale listing Gearwrench – none in stock. They followed up with an inventory reduction / post holiday sale showing Gearwrench – not one item in the store. There are quite a number of things the wife and I have to order online. We depend on direct warrantee from the manufacturer.

 

[mrholeshot]

maybe they will change the warranty policy before you have a problem. They have stuff on Ebay you can't find on the Gearwrench website

 

[george4]

I with mrholwshot on his frustration with Gearwrench. http://www.garagejournal.com/forum/showthread.php?t=41283
Never resolved.
Since then I have noticed the 21 mm and 9/16 also froze up with nominal use. I decided it was not worth the effort to deal with the warranty run around again. I was able to re purpose the 9/16 by using a little heat to bend the open end into a distributor wrench for a friend. I have been an amateur mechanic since about 1962 and during all this time I have returned maybe half a dozen hand tools to other manufacturers without issue so I do not think I am very abusive of hand tools.

 

[X1 Mike]

Mr Bruce,

First off let me say that although I am more of a Duralast fan when it comes to hard line tools......................................................

Sorry, couldn't resist...............

 

[mrholeshot]

I with mrholwshot on his frustration with Gearwrench. http://www.garagejournal.com/forum/showthread.php?t=41283
Never resolved.
Since then I have noticed the 21 mm and 9/16 also froze up with nominal use. I decided it was not worth the effort to deal with the warranty run around again. I was able to re purpose the 9/16 by using a little heat to bend the open end into a distributor wrench for a friend. I have been an amateur mechanic since about 1962 and during all this time I have returned maybe half a dozen hand tools to other manufacturers without issue so I do not think I am very abusive of hand tools.

This is what you said in that thread
" Great business plan, make it difficult enough for customer to warranty anything and maybe they will go away"
Thats how I feel.

My reply in that thread was
"You can call gearwrench and they will send you a new one. How much better can it be?? "

Man did that remark ever come back and bite me in the ***

 

[KU_MechE]

I, for one, am going to hold off on future Gearwrench purchases until the warranty policy equals that of it's rivals.

 

[Pug}{maN]

ya i only got 1/2 of the GW stuff i plan on geting...might look in to somthing other than them ? matco and snap-on just ship me new stuff in the mail if i send it it them for warranty...

 

[george4]

My reply in that thread was
"You can call gearwrench and they will send you a new one. How much better can it be?? "

Man did that remark ever come back and bite me in the ***

No problem. Some people have had great luck getting a resolution with Grearwrench, some not so much.

 

[mrholeshot]

Gearwrench Warranty

If your Gearwrench Product ever fails to give complete satisfaction plese return it to the nearest Gearwrech dealer. Please make sure it is returned to the exact place of purchace accompanied by original receipt and it will be shipped to Gearwrench and repaired and replaced in accordance to gearwrench Policy. Please allow 14-16 weeks for return. This offer does not apply if items were purchaced anywhere but Wonderland, OZ,Fantasy Island, Supermodel Island,Terabithia,Hogwarts,Willy Wonka's,Narnia, Camalot or 1313 Mockingbird Lane

 

[Buckgnarly]

Still waiting on the post where you sell all your GW stuff.....

 

[billymade]

Any updates? Did anyone get their situation resolved?