Was using my lQ2000's hooked in parallel to power my travel trailer when one of them shut off due to over load. But it won't reset, called Generac and all they will say is to take it to a dealer. So if someone out there knows anything about testing one of these it would be much appreciated.
The second purpose of this post is to warn and rant about garbage customer support companies have, especially when their dealers are staffed with a bunch of brain dead minimum wage don't know if it's a ratchet or a hammer tech college drop outs.
There are some exceptions,
3M is really good with customer support for safety products,
But generally, companies don’t bother hiring or training customer service people with in depth product knowledge, because they don’t see the customer service reps as people who bring in profits.
If a customer service phone representative has enough knowledge to actually be very helpfull over the phone, there is little reason that person should be a phone representative, instead of actually being out fixing generators. Plus, the paychecks for this type of phone work are usually sh!t.
The only reason you might have customer phone representatives who are knowledgable niwadays, are if someone gets injured and can’t do actual repairs, or gets old enough to retire, and stays around for the easy but lower extra paycheck.
Most companies just prefer to get rid of these people rather than keep them around.
New guys who get hired for phone tech support generally would need a lot of training to understand how to help, and companies aren’t going to bother with the training, or even help the employee if he wants to learn on his own.
