Genie 6170H Wall Mount - sometimes lock doesn't stay released?

[pgtr]

Have a new shop and had them install a wall mount unit to keep the center of the garage open/clear. Contractor installed a Genie 6170H wall mount with high lift door tracks (10 ft ceiling).

On warmer days if the door has been left to sit - say overnight - it will not open. It raises about 1/2 an inch and stops. Hit the button again and it closes a 1/2 inch. Hit it a 3rd time and now it opens (albeit making a loud mechanical popping sound).

Because it has been intermittent and I cannot consistently reproduce the problem it took me a while to confirm my suspicion. The 6170 has an electric operated lock that slides a locking bolt or shaft into the track preventing the door from opening. What happens is that sometimes when you hit the open button - the electric lock retracts the shaft and immediately re-engages it (super fast in less than half a second. Next time you cycle thru - it retracts the locking bolt and it stays retracted (as it should).

It's just these occasional times particularly after it's sat overnight and has warmed up in the day - that the lock retracts and re-locks super fast causing the behavior.

Is it likely the fault is in the lock solenoid device or the controller that sends the electric signal to the lock?

Do these wall mount openers really need the additional locking device? (traditional overhead openers don't come with them)

Thanks,

 

[Big Bad Dad]

Sounds like your lock has a defect. Should be covered under warranty. I have two of these openers, and have not had any problem with those locks.

 

[racecougar]

My expectation is that the issue lies within the operator itself, rather than the lock. The lock is solenoid driven, without any form of spring return. It sounds like it is receiving the signal to extend immediately after retracting. That said, Genie customer service should sort this all out for you.

As far as whether or not you need the lock, that is up to you. How easily can the door be lifted without the spring assist? The smaller/lighter the door, the more I'd suggest retaining the lock.

 

[pgtr]

Thanks for the feedback.

So on conventional overhead openers, they don't come with any lock. And when in the down position - they are pretty much mechanically un-openable in my experience.

But I'm not clear as to why the wall mount units come with solenoid locks for the tracks? Can they be overcome by mechanical lifting force? (didn't want to force or break anything so thought I'd ask first)
thx

 

[racecougar]

Thanks for the feedback.

So on conventional overhead openers, they don't come with any lock. And when in the down position - they are pretty much mechanically un-openable in my experience.

But I'm not clear as to why the wall mount units come with solenoid locks for the tracks? Can they be overcome by mechanical lifting force? (didn't want to force or break anything so thought I'd ask first)
thx

Yes. The weight of the door, unassisted by the springs, is all that holds the door closed without the sliding lock. The sliding lock offers additional security, particularly on smaller/lighter doors.