So I bought a 73" 5S Matco toolbox a few months ago and to be honest for the price I'm not impressed. I was promised that this was a well made heavy duty box for the professional technician but not so much. The drawers shimmy going out and in unloaded and loaded. It doesn't sit level and every caster squeals whenever I move it or open or close a drawer even after taking them apart and greasing them. I found out after I ordered from my dealer that I could get different drawer arrangements so I have lots of short drawers that I can't fit anything in but that's my fault for not researching. Honestly my previous Mac Select series was higher quality. I have consulted my dealer and he isn't going to do much for me and my question is how bad will it hit my credit if I just give the box back. I have no problems monetarily making the payment just I don't like it...
Giving back a box
- Thread starter joejeep92
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MechanicNamedJohn
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What's a few months? You may have waited too long, but if you're not satisfied you should be able to return it. I gave back a Mac Tech Series, it' was my fault also, I wasn't happy with the size. I gave it back the next day, with no issues and ordered a Macsimizer.
I doubt you can send it back now; maybe trade it in to another dealer? Yeah, you will lose money, but you credit wont be affected. The truck dealers pretty much know what each other pay for boxes, I'm sure a "buy out" can be arranged.
I doubt you can send it back now; maybe trade it in to another dealer? Yeah, you will lose money, but you credit wont be affected. The truck dealers pretty much know what each other pay for boxes, I'm sure a "buy out" can be arranged.
MechanicNamedJohn
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Well its clear your dealer wont do much (as you stated.) Maybe call Matco and see what they can do? Are you willing to upgrade to a better Matco box, or are you done with Matco?
MechanicNamedJohn
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Well I guess try calling Matco. And, I suppose a last resort is trade it in for a Mac or Snap On, or just keep it
Zeke
Well-known member
Try some clear silicone spray. I know that won't make the drawers any bigger, but you might consider trying to adjust and be conservative with your money.
Zeke
Well-known member
Well, why spend more money to fix a problem? That is unless you have the money to spend. But when you mentioned giving back the box, I assumed you didn't have the money to keep paying for the box while getting a new one.
And if you trash your credit, you will be paying max interest rates for everything. Say you need a vehicle. I just got approved for a used vehicle at 1.99%. Some dealers are still charging 20% to buy a car. You have to be desperate to pay like that.
Don't be desperate is what I'm saying.
And if you trash your credit, you will be paying max interest rates for everything. Say you need a vehicle. I just got approved for a used vehicle at 1.99%. Some dealers are still charging 20% to buy a car. You have to be desperate to pay like that.
Don't be desperate is what I'm saying.
Monetarily I could grab a cheaper box like a Montezuma or Craftsman outright and still make the payments. Payments are not really an issue. I usually pay double on them anyway to get the paying over with. The problem is that I just hate to pay money for something I don't like. I see what you are saying Zeke and honestly I should have gone the cheaper route initially.
Zeke
Well-known member
Somebody will love that box.
I would not let anyone 'take over' payments for me on anything ever. Not even a relative. If they are late or miss or decide they don't want to pay anymore, it affects you.
You may be more trusting than me (meaning more than zero) but I would never put myself in that situation.
You may be more trusting than me (meaning more than zero) but I would never put myself in that situation.
oilfieldtrash4
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You're going to ruin your credit over a tool box? Surely you didn't spend over 5k?
Bad credit will have you paying more for everything including insurance, mortgage, cars, credit cards, etc... Over 7 years you will pay more for your bad credit than you would have for the tool box.
**** it up and pay it off. Next time you'll be smarter for it.
Bad credit will have you paying more for everything including insurance, mortgage, cars, credit cards, etc... Over 7 years you will pay more for your bad credit than you would have for the tool box.
**** it up and pay it off. Next time you'll be smarter for it.
wannab20hatch
Well-known member
list it locally for payoff and see if anyone bites on it then youll be out from under it and order the Montezuma you want. Then youll save your credit and be out of a box you hate. is it the 25 or 28 inch deep box?
I wanted a snap on box but already have a Mac that I don't like been nothing but problems and even got it warranties for a new box.other dealers won't take a box on credit of your hands unless its paid off because technically Its not your box.i thought of putting it on Craig's list for what I owe on it but didnt, snap on offered to pay it off if I got an epiq but wouldn't be able to have any trade in valve and would have to pay full list on it, we both agreed that box is to big and at full list to expensive for me.so I'm living with it for now.
pendragon1998
Well-known member
This is what I was going to suggest. Sell it, get out from under it, and move on.
Toolman12
Well-known member
I would talk to the Matco national rep about this situation and see if he can help if not make a stink about it and tell them you will go viral about it one thing they don't like is bad press especially on the internet.
Yeah I have been wavering on listing it today. I have had all weekend away from the shop to stew about it. It was a real downer to go from wooo new box to wtf is this. I am willing to pay whatever it takes to get good equipment and very willing to pay for it but I don't like paying for junk.
The 5S is not "junk". All you have is a serious case of buyers remorse. I'm guessing its not the first time either.
Go viral because he doesn't want to pay for what he bought anymore? Man up and take care of the issue on your own. Blackmailing a company because you don't want to uphold your end of the bargain is damn low. Some people and their complete lack of personal responsibility is down right sickening.
Go viral because he doesn't want to pay for what he bought anymore? Man up and take care of the issue on your own. Blackmailing a company because you don't want to uphold your end of the bargain is damn low. Some people and their complete lack of personal responsibility is down right sickening.
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Hahaha if I had buyers remorse I would have done this before I filled it with tools and realized its shortcomings a couple months ago. I love the way the box looks. I got the silver bead I wanted and it looks amazing but I hate the drawer shimmy, loaded or unloaded and the noise and wobble. I have tried several different areas in the shop and it always wobbles the same way. I have siliconed my drawer slides and tried different tool arrangements to no avail. I think you make a lot of assumptions about me and my past tool purchases as well. I am a tool addict as many of you are and spending money on my collection is easily justified in my mind but this purchase did not meet my expectations at all.
Oh up yours dude. Just read the last section of that. I am fully capable of paying for it and willing to if it meets my requirements for a tool box. I'm pretty new here but I'm going to tell you right off I uphold my end of the bargain and have plenty of personal responsibility. Pretty ballsy to insult someone you have never met in your life on personal qualities you don't understand.
did I quote you as the target for that reply? nope, I didn't.
That's what he was telling you to do. I responded to him. Read slower.
By the way you do have buyers remorse. If you don't think so go look up the meaning.
indyokie
Well-known member
Thought for you. How about you ask Matco to provide you with one set of slides - replace one set ( not the whole box worth, Put this in your worst drawer. Have your local sales ask the factory for tips and or feedback on the drawers, and what they do in house to smooth operation. That way your trying to solve the issue you wrote about - and see if perhaps the slides you have are within or out of "specs". Perhaps they are not. Think you'll find a lot about if they are willing to work with you (and you) with Matco. We all seem to work with tools and production here- sometimes things get out of sorts, this could be the case. I very much doubt any box manufacture actually produces their own slides, not has control all the way thru where that box went- Perhaps it went thru a dust storm on truck dock- and it's gummed up.
your rep should be able to get warranty slides, and if that doesnt fix it then drawers. Your dealer can only do so much when it comes to matco credit. You should call and speak to a rep there. Your dealer is just that the dealer, not the financing company.
woody 73
Well-known member
For my two cents try your rep first to see if they can fix your issues with the box; if that fails and you are not happy then sell the box and move on to a box that will better meet your needs.
Givl Reggin
Banned
Is there any way you can order the deeper drawers and retrofit them - I know some manufactures/models have this ability. If the slides line up this would be an easy way to still get the configuration you want.
As to the drawers shimmy going out and in, I really wouldn't worry about it - they're not going to fail and will out live you and the guy after you and then some! It's tough getting sheetmetal, even heavy gauge stuff not to rack, especially with some with in them.
Toolman12
Well-known member
All i was trying to say was that if they are not willing to help him out then raise a stink about it and by the way i was NOT telling him to stop paying for the box. And i think the op never said he doesn't want to pay for what he bought. Buyers remorse or not he is not satisfied with the product any company with any respect for the customer will try to make it right
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This sounds a hell of a lot like that box is not square, means no amount of lubing or replacing drawer slides will fix the issue. Even if you fix the slides, how are they going to address the casters?
If you spend the kind of money these cost, and you get one that's not aligned properly, then it was not manufactured properly AND not QC'd properly. it's junk.
If you got a 1 for 1 replacement and it was aligned right, would you keep it? that's the real way to separate buyer's remorse from the topic at hand.
dieselmike
Well-known member
trade it in with the mac guy
When you say "caster", are you referring to the drawer slides, or the wheel assemblies on the bottom of the box?
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wannab20hatch
Well-known member
x1000
If they offered to step you up to a 6 series in the configuration you wanted would you be content/satisfied? a co worker had a classic 96 sag in the middle and they upgraded him to a triple bank master series for the headache.