Good Estwing customer service experience

[pendragon1998]

We see a lot of negative experiences on this forum, so I wanted to share a good one I had.

I bought a Estwing B3-3LB Drilling Hammer on Amazon recently, and when it arrived I had a problem with the hammer. The head of the hammer was bent off to one side by a noticable amount (photos below). It was clearly some sort of manufacturing defect.

I then contacted Estwing by their customer service link on their website. I explained the problem, told them I owned a number of other Estwing products, and ended by thanking them for keeping production in the USA. I offered to send some photos along, which they asked for when they replied to my question. After viewing the photos, they told me they would be mailing a replacement hammer to me at their cost, under warranty.

They asked me to 'field destroy' the hammer to avoid potential injuries. I plan to honor the request, as I don't feel right keeping both hammers. Not sure how I'm going to destroy the hammer, but the link below has given me a starting out point Seriously, though, I'll probably chuck it into a pond.

Unstoppable force meets immovable object

 

[PugetDude]

Are you sure it wasn't that HF scale making it look crooked?

 

[mnster]

My hometown makes them. Nothing but good things on my end from the company as well. Lifetime warranty is always honored. Coworkers have even found worn axes with broken handles from garage sales and they have taken them back. Good to see it wasn't just a local thing.

 

[Rust]

Are you sure it wasn't that HF scale making it look crooked?

^hmm



Are you kidding me? Why did you buy it ?

Test it.
If you hit your thumb with it, does it hurt your thumb?

 

[rshadd]

It's refreshing to hear positive feedback.

 

[pendragon1998]

I figure if I am beating something with a 3 lb block of steel, I want complete confidence in the handle holding said block of steel. A bent handle might be fine, might unexpectedly fail one day, who knows? I know I wouldn't use a hammer with a bad wooden handle for the same reason. Glad Estwing saw it that way too.