Gray Tools (Canada) - AMAZING WARRANTY SERVICE

[RAT_ADDICT]

Yesterday I picked up this ratchet. Its a Gray Canada 1697, made in 1979. It needs the internals replaced as it's worn from the 46 YEARS of work. I reached out to their customer service and they're sending me out a repair kit no charge. A 46 YEAR OLD TOOL, STILL COVERED BY WARRANTY NO QUESTIONS ASKED IS AMAZING!

Attached pics of tool and e-mails.

I'm very happy!

Anyone else have experience with Gray or collect their tools?

 

[GaryM909]

I have an older 3/8 ratchet that was my dad's. I contacted Gray about getting a repair kit which
I would even pay for. They said the ratchet was discontinued and that was it. I am sure it isn't worthwhile fixing because it probably has a low tooth count.
I am a fan of Gray but I won't be buying any new ones.

 

[Mopar367]

I have a bunch of gray tools, their orange handle 1/2 ratchet. I have shallow and deep metric and sae 3/8 impact socket sets, some 1/4 wobble extensions and various wrenches from over the years.
I have not needed warranty, but I like their stuff. Their new impact sockets are similar to snap on with the broaching and the finish.

 

[RAT_ADDICT]

I have an older 3/8 ratchet that was my dad's. I contacted Gray about getting a repair kit which
I would even pay for. They said the ratchet was discontinued and that was it. I am sure it isn't worthwhile fixing because it probably has a low tooth count.
I am a fan of Gray but I won't be buying any new ones.

try contacting the customer service via email directly, skip the warranty form thats what I did. I just asked if there was a compatible repair kit and they just offered to warranty it!

 

[ohhimark]

I have the long handle variation of that ratchet, and I think the regular too. I like them, not as easy to source here. Zoro has some selection of Gray.

 

[GaryM909]

try contacting the customer service via email directly, skip the warranty form thats what I did. I just asked if there was a compatible repair kit and they just offered to warranty it!

I did contact them but that was about 10 years ago.

 

[Nobody-named-Olli]

Isn’t this then the perfect solution to your ”tool truck problem”? Buy Gray!

Kind regards,
Olli

 

[Notgrownup]

I would say you have found your tool truck.

 

[badmatt]

Gray makes high quality made in Canada goodness.

have a flex head 1/2" drive ratchet from them, all be it a bit low on the tooth count (45 compared to other brands 80 / 90) and it does sometimes make the removal of fasteners a bit cumbersome in tighter areas. food for thought. But man.... it's a nice piece.

We use their 3/4" drive impact sockets here at work specifically. Never once had a failure. and this is with people who believe tighter is better and will sit on the impact guns for 20-30 seconds all day every day.

 

[KnurledNut]

@RAT_ADDICT
I’ve had two excellent warranty experiences with Gray Tools in the last 5 years, by phone and email. Cheryl is a pleasant woman.
Sadly, they pulled out of the USA market many years ago. A local industrial supply house I do business with had tool boards stocking the full hardline. It was also used on some of the jobs I was involved with. High quality Canadian goodness as badmatt said above. Being NLA domestically, Gray mailed my items across the border on their dime. The first one had a handwritten note of thanks from the CEO and he personally wrote the addresses on the package including his name.
Both cases were handled professionally and promptly, customer service was a joy to speak with, and they solved the issues.
Also kudos to my supply house who offered to warranty the Gray item for a similar Wright item since that is the brand they started carrying after the loss.

 

[Notgrownup]

I’m gonna have to look at tools while I’m up in Quebec and New Brunswick this summer