Great Neck Warranty

[331CID]

Just looking to see what anyone else's luck with great neck was. I had bought some of their tools at autozone about 4 years ago basically as a cheap backup set. 3/8 ratchet, extensions, 1/2 extensions and metric deep impact sockets. Recently my 3/8 ratchet started skipping. Went to autozone, they quit carrying them. Called great neck, said they needed proof of purchase. Bs like this is why I generally stick to tool truck stuff. Quality, convenience, and no questions or hoops to go through. Unless I figure out some way to get it warrantied, I guess this will be another tack-welded tool as a decoration on my welder cart


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[jim1987]

Take it back and speak with a manager, if not call the regional manager. It will be warrantied for something.

 

[Thumper]

Autozoo still carries Great Neck.......try another store.

 

[kcaz507]

I had a Great Neck breaker bar that broke, took it to AutoZone and they gave a Duralast as a replacement.

 

[sberry]

Throw it away,,, or is that too painful? Its a 5 dollar ratchet.

 

[byoungblood]

Go find a used Wright or Williams for $10-15 and get rid of that Great Neck junk.

 

[G_P]

Any tool warranty that requires proof of purchase is basically useless. Who keeps all the receipts and can still find them years later? Even if you do find the receipt, all the receipts these days are printed by thermal printers and fade away to a blank strip of white paper after a year or so, even quicker in hot environments.

 

[331CID]

Any tool warranty that requires proof of purchase is basically useless. Who keeps all the receipts and can still find them years later? Even if you do find the receipt, all the receipts these days are printed by thermal printers and fade away to a blank strip of white paper after a year or so, even quicker in hot environments.

Exactly my point. This is more of a rant than anything. It's why I've quit buying junk tools. I'm a bit biased to snap on just because of the convenience and hassle free warranty. Plus their ratchets are my favorite.

No it doesn't hurt to throw it away lol. Gave me the excuse to spend 40 bucks on a used hard handle s/o


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[4x4gearhead]

+1 on throwing it away and not wasting time and gas trying to find a replacement. Nows your chance to upgrade to a duralast!

 

[Gmonkee]

Upgrade to a rebranded Greatneck current model? Not an upgrade in reality.

 

[ex-x-fire]

This came up at our shop yesterday (no we don't use great neck tools as main tools), the service manager used to work at autozone & he knows somebody who will take care of my old ratchet. I'll let you know....

 

[331CID]

This came up at our shop yesterday (no we don't use great neck tools as main tools), the service manager used to work at autozone & he knows somebody who will take care of my old ratchet. I'll let you know....

Sounds good, I think the fourth store I called may swap it for a duralast. Yes guys I completely understand its a cheap ratchet. It sucked the whole time I had it, but it was what I had for home use at the time. No, I haven't soaked it in ATF, I doubt I could get it apart without messing it up. It's not user friendly to disassemble. The gears are either stripped or misaligned. But do keep me posted on what he finds.

The whole point of this is that I do have a few great neck tools, including my 3/8 and 1/2 extensions, and my 1/2 metric impacts. If everytime something screws up I'm SOL, they're pretty useless. Hopefully I can a duralast swap as someone mentioned.

I replaced it with this, guy at work sold for 40 bucks since he was going to trade it in to snappy

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[BDT/NWMN]

Tools that **** from the git go do not belong in a tool box.... Throw that damn thing in the scrap iron barrel... stand back about 15 feet and toss; you get three tries for a quarter..

 

[monomach]

Just looking to see what anyone else's luck with great neck was. I had bought some of their tools at autozone about 4 years ago basically as a cheap backup set. 3/8 ratchet, extensions, 1/2 extensions and metric deep impact sockets. Recently my 3/8 ratchet started skipping. Went to autozone, they quit carrying them. Called great neck, said they needed proof of purchase. Bs like this is why I generally stick to tool truck stuff. Quality, convenience, and no questions or hoops to go through. Unless I figure out some way to get it warrantied, I guess this will be another tack-welded tool as a decoration on my welder cart


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I'm so mad that my 1989 Ford Fiesta *****. I usually only drive 2014 Bentleys.

You skipped about ten tiers of quality in between the two.

If you want a discount tool with an easy warranty, get a store brand; not Great Neck's rebadged Wal-Mart garbage paperweights.

 

[331CID]

Couldn't say it better myself sir. End of rant lol


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[nicksnothereman]

The recently started supplying kobalt stuff, that stuff probably doesn't require a receipt. Everything else sold across the stores selling their stuff probably does or isn't warrantied. This stuff is dirt cheap anyway man, not even worth it to mail in.

I'm not going to say "get better stuff" just try to be careful with what you're using the cheap stuff on. I've had good luck with just about everything I've bought from them but can't say I'd use their ratchets/sockets because they don't look so hot. I do use their extensions though and they've lasted me a long time not that I use them that much (they're crazy long) but I do use them just for kicks.

Cheap ratchet options available most places:
Pittsburgh pro composite (under 10 bucks)
Titan (under 15 bucks)
Kobalt lighted (if available, aren't now for me) under 10 bucks

All of these are good cheap options that most people will be satisfied with.

 

[331CID]

The recently started supplying kobalt stuff, that stuff probably doesn't require a receipt. Everything else sold across the stores selling their stuff probably does or isn't warrantied. This stuff is dirt cheap anyway man, not even worth it to mail in.

I'm not going to say "get better stuff" just try to be careful with what you're using the cheap stuff on. I've had good luck with just about everything I've bought from them but can't say I'd use their ratchets/sockets because they don't look so hot. I do use their extensions though and they've lasted me a long time not that I use them that much (they're crazy long) but I do use them just for kicks.

Cheap ratchet options available most places:
Pittsburgh pro composite (under 10 bucks)
Titan (under 15 bucks)
Kobalt lighted (if available, aren't now for me) under 10 bucks

All of these are good cheap options that most people will be satisfied with.

I've always been sketch of the Pittsburgh ratchets. Any reviews? And if you need a lighted one my lowes has them for like 6 bucks, was there last night


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[ex-x-fire]

Sounds good, I think the fourth store I called may swap it for a duralast. Yes guys I completely understand its a cheap ratchet. It sucked the whole time I had it, but it was what I had for home use at the time. No, I haven't soaked it in ATF, I doubt I could get it apart without messing it up. It's not user friendly to disassemble. The gears are either stripped or misaligned. But do keep me posted on what he finds.

The whole point of this is that I do have a few great neck tools, including my 3/8 and 1/2 extensions, and my 1/2 metric impacts. If everytime something screws up I'm SOL, they're pretty useless. Hopefully I can a duralast swap as someone mentioned.

I replaced it with this, guy at work sold for 40 bucks since he was going to trade it in to snappy

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Yeah, they gave me a duralast. I don't know about all of great neck tools, but the two ratchets (look like snap on knock offs) I have from them have been pretty good.

 

[331CID]

Yep, hopefully ill get a duralast too


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[monomach]

I've always been sketch of the Pittsburgh ratchets. Any reviews? And if you need a lighted one my lowes has them for like 6 bucks, was there last night


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Pittsburgh ratchets are garbage. Pittsburgh Pro ratchets are good enough to use at work after you lube them...but there's other stuff out there that's a more comfortable. Pittsburgh Pro would be great for kids just starting in the business.

Those Kobalt lighted ratchets are the same as Pittsburgh Pro, but with a stupid little light on it, obviously.

The composite ratchets are amazing. Everyone in my shop has a full set of those.

 

[331CID]

What do you like about the composite ratchets monomach? I've seen quite a few ppl on here boasting about them?


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[Mohawk Dave]

What do you like about the composite ratchets monomach? I've seen quite a few ppl on here boasting about them?


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They are smooth after lube. They are strong. And I always use them on finished products that can't get scratched or dinged. Also, dudes in extreme hot/cold love them as they are insulated.

Compared to my dual 80s, these are worth so much more dollar per dollar. I love them both.

 

[331CID]

I'm willing to give them a shot since you also use dual 80s. [emoji106]


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[Loscaldazar]

The low down on the composite ratchets is that they are a good tooth count, very good strength, good comfort, good (as in little) back drag, and a friggin cheap price. Many have used them in a pro environment and they have stood up to the task.

They aren't "best-ratchet-ever-never-going-to-buy-another," but a great bargain. Many better ratchets (SO Dual 80, Matco/Armstrong 88 Aerospace, GW 120XP, etc), but even for the cheapest gearwrench, you'll be paying 3-4 times the price as the composite ones, which makes them a hard deal to beat ($9.99 before coupon for the 1/2 drive!!!). Not to mention you can buy at least 10 of the composite to one snap on ratchet (and probably never break one of the composite ones anyway!).

I have yet to get them, but I will before next winter. They will be used along with my Matco/Armstrong 88 Aerospace ratchets and Gearwrench 120XPs. Only played with them in the store so far. No ratchet has a better bang/buck ratio.

 

[monomach]

Yep, what these guys said.

Snap-on could slap their name on them and sell them off the truck at an enormous markup, easy.

 

[jim1987]

I myself picked up one of the 3/8 composite rats the yesterday. Used it to put a brush guard on a jeep. Gave it everything I could. Didn't skip a beat. When I opened it up to lube it, its the exact same mechanism as all the kobalt 72 teeth ratchets. The 1/2 has always been sold out in the 3 stores ive been too. So they must be pretty damned good. If I was just starting out, all three would be on my quick list.

 

[331CID]

Good deal, I'm willing to check them out. For that price I may just buy a complete set


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