Greg Smith Equipment Sales - need management contact info

[racywgn]

I recently bought an Atlas FM9SL scissor lift from GSE and went to pick it up myself from their California warehouse. Problem is their forklift driver dropped one of the platforms from a height of about 2.5' rendering it damaged and useless. They shipped a replacement platform from Florida that arrived damaged due to their incompetence (they didn't strap it to the pallet and it slit off the pallet on the truck).

The California warehouse manager accepted full responsibility for that fiasco but after 1.5 months only now has finally made a low-ball compensation offer that he's unwilling to increase. Mind you, I had extra costs to get the replacement platform home and have to fix the mostly cosmetic issues myself but had to spend a lot of my time on resolving this issue.

Would appreciate it if some one has information or contacts on how to reach the upper management of GSE.

 

[PT Doc]

Have you contacted the credit card company early on. They are there to protect you as the user of the card from transactions that are not fair to you. I would start there. I believe you have 90 days.

 

[930dreamer]

X2 on reversing the credit card charge until it can be corrected to your satisfaction.

 

[racywgn]

I haven't disputed the credit card charge yet, that would be my next step. I have a feeling that the local warehouse manager is trying to hide this fiasco from his manager so I'd like to resolve this with management first if possible, if not then it will be the credit card charge dispute.

Thanks!

 

[C lectric]

If there is any chance of getting help from the credit card company then get going on it.
I suspect you are running out of time unless you KNOW the limits and when thoses limits start and end.
At the very least contact them and open a file. Details of the occurrences may be needed but contact them.

 

[racywgn]

I'm looking into the deadlines right now. thanks.

 

[22george]

Let them know you will contact the BBB, Consumer Protection Agency, and their main office if needed.

 

[racywgn]

Just filed a dispute w/ AMEX, the deadline is 60 days from the charge and I'm within one week of that. BBB, Yelp, ... will follow once the dust has settled.

 

[nadogail]

American Express was called when I had a problem with a local transmission shop.
The day after I called AMEX, the shop owner called me to see how he could make me happy.
They apparently went after him with their teeth.
We frequently call our credit card companies and have always been happy with the way they pay attention to us.