Harbor Freight online ordering issues

[ScottsGT]

Just a heads up on the HF online ordering experience. No need going into the HF quality, we all know how it is hit and miss.

My experience was frustration due to a lack of communication on HF's end. I placed and order, shipping ticket was made, CC charged and nothing. Zero activity on HF's end for roughly two weeks.

Then all of a sudden, the process started all over again. Another shipping label created, CC charged once again and then nothing for two day this time. I gave up and called the 800 CS number.

I was informed that the part I ordered just went on back order when I placed the first order. As soon as new stock arrived, the process started all over again.
Checked my CC and the first order funds were refunded.

Now the good part about online HF ordering, when my item arrived 4 days after my phone call, it was a defective item. I simply returned it to my local store for a full refund.

In the year 2019, one would think that HF would have sort of a modern website like Lowe's or Home Depot where you could see local store inventory. Nope. And when I called CS, I was told that when the store clerk looks it up in the computer and they tell me the warehouse has XXXX in stock, it is a complete fabricated number by the software system. Store has no way to tell what warehouse inventory levels are.
And why no communication to tell me the item was on BO?

BTW, I left accurate but negative feedback on HF's website, nothing ever posted. I now know for sure that the HF feedback system is a joke.

 

[DFB]

Never gave HF's inventory process a thought until I recently tried to get an item the local store shows an internal inventory on. It really is a joke and an odd system with no real answers.

I'm my case the store's computer system shows a total of 3. Two are floor models on display (not being offered for sale) the 3rd just can't be found, store staff says the have no control over truck inventory deliveries and to keep checking as weekly deliveries arrive.

Contacted CS by email got a response that basically says they have no control on inventory and is up to up store...

"Thank you for your inquiry. To obtain information about retail store inventory, please contact the store directly. We apologize but we do not have access to each store’s inventory."

I asked the store personnel if the current inventory continues to show 3 in stock why would more even be shipped?

 

[cdoublejj]

Just a heads up on the HF online ordering experience. No need going into the HF quality, we all know how it is hit and miss.

My experience was frustration due to a lack of communication on HF's end. I placed and order, shipping ticket was made, CC charged and nothing. Zero activity on HF's end for roughly two weeks.

Then all of a sudden, the process started all over again. Another shipping label created, CC charged once again and then nothing for two day this time. I gave up and called the 800 CS number.

I was informed that the part I ordered just went on back order when I placed the first order. As soon as new stock arrived, the process started all over again.
Checked my CC and the first order funds were refunded.

Now the good part about online HF ordering, when my item arrived 4 days after my phone call, it was a defective item. I simply returned it to my local store for a full refund.

In the year 2019, one would think that HF would have sort of a modern website like Lowe's or Home Depot where you could see local store inventory. Nope. And when I called CS, I was told that when the store clerk looks it up in the computer and they tell me the warehouse has XXXX in stock, it is a complete fabricated number by the software system. Store has no way to tell what warehouse inventory levels are.
And why no communication to tell me the item was on BO?

BTW, I left accurate but negative feedback on HF's website, nothing ever posted. I now know for sure that the HF feedback system is a joke.

You give it 5 stars and title it "i loved getting defective products" then it goes up in the marqee of top reviews