Has anyone else had a nightmare experience with Bendpak?

[E46M54]

My brand new MDS-6LP scissor lift blew a seal after raising it up and down three times with no car.

I call bendpak for a replacement cylinder, they ship the wrong one.

I express my disappointment, and they overnight ANOTHER wrong cylinder.

This is all after submitting detailed information to them. How can any company be this incompetent?

Pic:

https://ibb.co/ftjuEJ

 

[American Locomotive]

I've heard of a lot of support & quality issues with BendPak. But I've also heard of a lot of people having really good luck with them.

It sounds like maybe the cylinder that came with your lift has an incorrect label , maybe?

 

[E46M54]

I've heard of a lot of support & quality issues with BendPak. But I've also heard of a lot of people having really good luck with them.

It sounds like maybe the cylinder that came with your lift has an incorrect label , maybe?

The lift has a total of four of these cylinders, all with the same #. So I don't think all four are labeled wrong. And even if they were, Bendpak still has not managed to even send a matching number.

Bendpak

 

[Pontiacacac]

I have a Bendpack mds6kf. Its terrible. Squeeks. Poor design has the hoses in front of the grease fittings so you cannot grease the pins. It uses a proportioning valve to keep the two sides level. It doesn’t work. If the car is off set mor than an inch or two to one side it will get badly out of syncby the time it is raised. It wont lower under its own weight.