DirtyWeRX
Well-known member
Im not really happy with their customer service so far.
I was going thru the "spark plug socket" thread the other day. I saw that the Koken was a popular choice and started googling. I came across Toolpan's website and the price seemed right, so I placed an order for a Koken 16mm spark plug socket on Monday (Sept. 2nd).
I got a confirmation email about the order being received and it said that it would send another email when the item was shipped. Its been 3 days and no email :-/
I emailed them this morning asking if the socket has shipped yet because i havent heard anything. No response. I decided to give them a call this afternoon and after waiting 10ish minutes while listening to a terrible version of Hotel California, I left a message telling them who I was, what I was calling about, my order number, etc... Still nothing. I called a couple more times to see if anyone would pick up, but nada...
Now I can be a patient man when its expected. But 3 days, no email, no one answering the phone... kinda just irritates me.
I googled their page looking for a review of them and I saw one person saying they made an order and waited like 2 weeks because it was on back order and that Toolpan didnt respond to emails. Like i said, I can be patient and if the website would say if something is back ordered, Id be ok with it.. hell, they can email me saying its back ordered. Im good with that. Not having the spark plug socket isnt gonna kill me.
After doing some reading here, many people seem to like Frankstools. I think Im gonna try to call toolpan again tomorrow morning to cancel my order and order from Franks. Ive been eye-balling an nice looking Nepros ratchet.
/rant
I was going thru the "spark plug socket" thread the other day. I saw that the Koken was a popular choice and started googling. I came across Toolpan's website and the price seemed right, so I placed an order for a Koken 16mm spark plug socket on Monday (Sept. 2nd).
I got a confirmation email about the order being received and it said that it would send another email when the item was shipped. Its been 3 days and no email :-/
I emailed them this morning asking if the socket has shipped yet because i havent heard anything. No response. I decided to give them a call this afternoon and after waiting 10ish minutes while listening to a terrible version of Hotel California, I left a message telling them who I was, what I was calling about, my order number, etc... Still nothing. I called a couple more times to see if anyone would pick up, but nada...
Now I can be a patient man when its expected. But 3 days, no email, no one answering the phone... kinda just irritates me.
I googled their page looking for a review of them and I saw one person saying they made an order and waited like 2 weeks because it was on back order and that Toolpan didnt respond to emails. Like i said, I can be patient and if the website would say if something is back ordered, Id be ok with it.. hell, they can email me saying its back ordered. Im good with that. Not having the spark plug socket isnt gonna kill me.
After doing some reading here, many people seem to like Frankstools. I think Im gonna try to call toolpan again tomorrow morning to cancel my order and order from Franks. Ive been eye-balling an nice looking Nepros ratchet.
/rant
