This is my second 3ug73. I left the last one behind in the house/garage I sold last year. It had been so reliable for 8 years that it seemed logical to buy again. I connected this one (new unit) the same as last time, 10 gauge cable through 30 amp dual breaker, the two hot leads to the two connections in the heater and the neutral bus ground to the ground in the heater. Heater does nothing. I am getting power to both hot connections in the heater and I'm also getting power to both connections on the thermostat. Both are hot whether the thermostat is off or at max which seems a little strange to me but at this point I am over the tips of my skis. Any help is much appreciated because I don't want to have to disconnect/take it down off the ceiling/send it back. Thx.