Double check your wifi router frequencies before purchasing a 2.4ghz switch. Virtually none of them will operate with the higher 5ghz freq, and many routers (such as my Xfinity modem/router) automatically select frequencies and do not allow you to manually select 2.4ghz. I've got a drawer full of switches and smart bulbs that will not work in my home anymore.
Thats because theyre setup to use a single SSID & allow the router to select which band the device should operate on.
Easy fix. log into the gateway & change the settings. Ive done it before for concraptic gateways.
Or make it simple & easy- stop renting their garbage equipment, save on rental fees, & use your own modem & router.... thats what i do.
you don't have to use their wifi - you can put your own in behind theirs. set it up as an AP and you won't have the "double router" quirks, either.
Make sure to setup IP pass-through(some companies incorrectly call it bridge mode) & turn off wifi on the concraptic gateway. this way the concraptic gateway merely acts as a cable modem.... or just do what i do as said above & make it a lot simpler....
We originally had a separate modem with pair of Asus routers set up in mesh but one day Xfinity had an update or something and neither router no longer worked. We needed to have wifi immediately so we ran to the Xfinity store and now rent their fancy all-in-one modem/router. I wish I knew what happened to the Asus routers because they had much better coverage thru the house and worked with all our smart devices.
That doesnt make any sense. Concraptic wouldnt have a way to update your routers behind your own cable modem. The only thing i can think of is they refreshed your dynamic public address & your router was bound to the old public address. It didnt request a new IP address so you lost internet. Its an easy fix. just have your router request a new public address.
Or your modem was old/outdated & you needed a new one. That happened to me recently. so i bought a new modem. but that issue had ZERO effect on my SD-WAN router....
I would verify whether your modem is still compatible w/ their network (they have a list online), get a new modem if not, setup your new modem, connect your routers to it, then return their garbage equipment & save the rental fees.