Hey TRC51, I would start making phone calls daily, multiple times a day. My local guy knew what day the doors should be on the truck. It took 2 weeks because they are a non standard size. Otherwise it would have been within the week. 9 Weeks is ridiculous especially right now. Threaten to cancel your order. Not like construction is busy or anything. Start being difficult, I can tell you some inside information. The squeaky wheel does get the grease just to shut em up. Ssssssh don't tell anyone.
Thanks for the advice. I actually did exactly that last Monday. I had enough and somewhat tore the rep a new one. I was calling every week because the rep only picks up once a week. That is why they kept saying... "maybe next week".
The funny thing is, I thought it was my rep, but it turns out Clopay is at fault. I FINALLY told my rep I wanted his order number to Clopay. When I contact Clopay 2 weeks ago, they said 8 - 9 weeks to get my door. So I waited another 2 weeks for the 9 week mark and asked them again where my door was. Then they said 10 - 12 weeks. I was pissed and told them I want a date as to when I could expect my door. They said there is no way for them to give me that date. Are you kidding me? I told them that was completely unacceptable when the rep already had half of my money. My last words to them were "Thanks for nothing... have a great holiday season".
After that I started calling around for prices. Rep was nice enough to offer my deposit back no matter if the door arrived or not if I wanted. So, I called three other installers for prices and lead times that same day. They all were at least $300 more for lower end doors than what I was getting and they were quoting at least 4 weeks + to get the door.
So while I was mulling that over to decide what I wanted to do, I got a call from my installer on Christmas Eve saying I would have a door installed by this Thursday (12/31). I didn't mention it here because I really have not gotten my hopes up. In addition, I would hate to post any positive news only to have to retract it.... again. So lets hope I don't have to post up again on this thread about how I made it to 2010 without a door.
Thanks again for your advice.... you are right, it does work.... I hope.
