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HOA Advice

tegguy

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Jan 10, 2012
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326
So I am looking for some advice for someone who might have been in the same situation. I own a house with an HOA that's supposedly "active" recently I have been questions where the money goes since I have lived there over a year and have never seen a budget nor heard of a meeting or anything. I am trying to figure out where all the money goes for the small amount of maintenance that is supposed to get done and not all of it has been getting done.

I have been in contact with the property management company trying to get answers and each time wait 8-10 days before I send a second e-mail stating that I am still waiting on a response. This has happened about 4 times now I have asked for the owner of the companies phone number in which they refused to provide me (supposedly there is no office manager). I have been given the president and vice presidents phone numbers and both have been disconnected (I am pretty sure neither are still active in the HOA). I have my dues for the next quarter owed in the next week and I'm debating not paying them since I can not get answers to my questions and I can't get phone numbers to contact someone to request a waiver of the dues.

Does anyone have any suggestions or advice?
 
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BRIANBB

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Katy Texas
You need to go door to door and get your neighbors on board. The management company collects the dues. Start your own meetings and overthrow the board in a coup of fed up homeowners. Strength in numbers.
 
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tegguy

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How many homes in the hoa and how much are the annual dues?

According to the property management company approximately 47 homes in the HOA and annual dues are $480 per year (120 per quarter)
 
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tegguy

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You need to go door to door and get your neighbors on board. The management company collects the dues. Start your own meetings and overthrow the board in a coup of fed up homeowners. Strength in numbers.

The problem is right now I don't know if there is a "Board" and it's hard to over throw something that isn't there. Right now I think the property management company is just collecting money cause they want their cut.
 

StevePgh

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Jan 27, 2011
Messages
163
Location
Pittsburgh, PA
Every HOA I am aware of in PA needs to follow the open meetings laws. Mine, for instance, is required to send a copy of the budget every year with the dues payment booklet. The meeting place, date, and time are published once per year in a newsletter.

My HOA does not publish a balance sheet annually, but if you attend the meeting you should hear the treasurer's report where this information will be disclosed and recorded in the minutes.

As far as where your dues go - you may be surprised at what the HOA may need to pay for. I know of one HOA that is responsible for their own roadways (paving, maintenance, and snow removal). In the case of my HOA, we are mixed townhouses and single family homes. Some of the townhouses have their own garage and driveway, others share a common parking lot that is on HOA owned property. The charter or articles (I forget which) requires 'equal assessment' meaning everyone must pay the same amount for dues. This means that single family homes and townhouses with driveways/garages subsidize the paving, maintenance, and snow removal for those townhouses with common parking! To change it requires some insane percentage vote of property owners, which makes it impossible to pass.

My board only hires out the accounting and legal end of things - dues collection and legal matters. Everything else is managed by the board members, and it takes a lot of time, is not 100% same-day responsive, etc. but everything is therefore done on the cheap as board members are not paid (they do not have to pay $20/month dues, however). The association generally will have these expenses: insurance, landscaping, tree pruning/removal/planting, snow removal, common facility maintenance (lots, signs, fences, etc.), accounting/billing/collecting, legal retainer, utilities for common facilities, capital improvement projects (playgrounds, etc). I do not believe the dues have changed in the last 10 years, thanks to careful planning, proactive maintenance, and living inside of a budget.

A management company is EXPENSIVE. They also do not have any cost containment incentive. There is very little competition, as there are few companies in a given area.

All of you non-HOA folks out there considering purchasing a home in an HOA should get a copy of all applicable documents and review them as part of your purchase decision. A bunch of yahoos on the board are easy to replace if you have some decent neighbor buy-in and are not scared going door-to-door to have people complete the ballots to vote your people in. But realize that even rational boards may have their hands tied and can't fix some crappy elements without an insane majority of the people voting in favor of it. My HOA also does not have a lot of power, has simple rules, and it is very difficult to change the rules to give the board more power. For instance, my HOA can't do a damn thing about it if you want to park your car in the middle of your front lawn (as long as you don't remove a tree to do so :wtf:). For the most part these are good things. I can't believe the power that some boards have or otherwise usurp.
 
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tegguy

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Holy sh!t! What are they doing with $22K every year? IIRC, our annual dues is $75 with 186 homes.

Do you have a copy of the by-laws? Most HOAs are required to have an annual meeting with accounting disclosures.

I do have a copy of this but cant seem to find in there the requirements about meetings. I only have a copy of the budget for this year we are currently in is becuase I went to the property management company and demanded it. There isn't a whole lot that they have to cover but there are some charges that I think are outrageous. to give you an idea of what I'm dealing with on the property management below is a list of questions I asked and right below that is the exact e-mail response I got I did not edit this at all.

Will the home owners see a refund on any amount of the budget that was not spent (IE Ponds) at the end of the year?

What needs to be done to get a quote for a different company to maintain the grounds?

What time/days do the sprinklers run (I've never seen them on)?

I would like to submit a request to fence off the pond areas and thus keep people from going back there due to safety issues. What needs to be done to get this started?

Also what are the uncollectable assessments?

in answer to your other questions: No, there will be no refund.; That is a Board decision and not the homeowners.; I do not know.; No, than cannot be done.; Uncollectible assessments are the amounts that have to be written off when a mortgage lender forecloses on a home in there and the full past due amount cannot be collected.

This is mostly stemming from the fact that some of the home owners would like to fence off a retention pond area to keep it safe and the property management is saying it can't be done but won't give a reason and I can't get a hold of anyone on the board (partially cause I can't get more information from the property management). It took 4 months to get my fence approval back and I still don't think it was signed by a board member it was probably the property management that signed it (technically after 45 days it was assumed approved per the HOA docs)

The management fee is less that our lawn care fee (for a couple small trees and 2 strips of grass by the road) and then there is an additional charge for the retention pond areas
 
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tegguy

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Actually I the meeting requirement. The meeting is supposed to be on the 1st Monday in Feb. This did not occur this year. I am going to try to contact the property management to see if they have a copy of the minutes from this meeting (supposed to be held for 7 years)
 
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StevePgh

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Jan 27, 2011
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Location
Pittsburgh, PA
tegguy - I'd look at the charter/bylaws and see what is required to dissolve the HOA. Draw up a spreadsheet of the homes, and go door to door - 47 homes is not bad at all. To dissolve you'd likely need 80% or more which is 38 homes.

Unless you can legally escrow HOA dues in your state, pay them. In PA, and in most states, unpaid HOA dues (including late fees and legal expenses) can be placed on a lien, and therefore are 100% collectable. The HOA must issue a resale certificate to sell - this requires the dues to be paid. Failure to get a resale certificate then goes back on the title insurance company. The HOA will NEVER lose.

We have a guy in our association that does not pay his dues until just before the sheriff sale starts. Not out of protest, but because he is an idiot. I think it is $200/year if you pay it all at once. He pays $0 per year, at the end of two years he owes about $2000 in combined late and legal fees. Over the next year he will make a payment plan, make one payment, then default. Add another $2000 for the third year, because now there is the sheriff sale and legal expenses that go along with that. That's $4k. For nothing. The HOA still only gets the $720 for three years of dues - most of that $3k he paid went straight to the lawyers.
 

wedge40

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Oct 31, 2009
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335
Location
Bloomington, IN
This story just reaffirms my decision to pruchase land out in the boonies. I would have to have a lawyer on retainer at all times if I was in HOA. And it sound's like colossal waste of money.

Wedge
 

Ray-CA

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Jan 6, 2007
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Location
San Diego CA
Without knowing what State you are in it's hard to provide you with accurate information. But, generally, your HOA is required to hold regular meetings (at least once a year,) provide accounting of balances, have elections of Officers and publish minutes of each meeting. If these things are not being done, I would check with your local City or District Attorney's office as it appears that the management company is collecting fees under the guise of an "HOA." You may need/want to research your States laws concerning HOA's to see if your Assoc. has been dissolved due to inaction (no meetings/elections etc.) This could mean that the collection of fees would/should/could stop, you would gain control over your property or even, if you wish, form a HOA taking over the responsibility for the neighborhood and away from the management company.

I don't believe that the management company can take over for the HOA. They, at some point were hired, either by the HOA or the home builder to manage the common property. It sounds like the HOA has ceased to exist and the management company is just rolling along without any accountability.

One of the first things that I would do is to get a copy of the HOA meeting minutes and a roster of Officers/members. Also, and again, check your States laws regarding how often an HOA is required to hold meetings and elect Officers. If these regulations are not being followed, I believe that the HOA has been dissolved.

Ray

PS: I am not an attorney and I did not stay at a Holiday Inn last night.
 
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sjlee

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Sep 26, 2012
Messages
107
Location
WI
Don't pay we don't I tyhink out of 38 houses 2 pay

That might not be a bad idea. If nothing else, it'll get their attention. They usually will contact you a couple times before doing any legal action (i.e. putting a lien on your house). In order for them to put a lien on your house, they would have to get their lawyer involved, which starts getting expensive. If they're not even having annual meetings or responding to calls, they may not even bother going through all that... particularly if they're just collecting the money and not doing anything with it.

You should start talking to your neighbors about it. Ask them if they know what's going on with the HOA, then tell them how you're unable to talk to anyone about it.

You should also contact city hall and talk to someone over there about it. Tell them what's going on (no response from anyone, no meetings and no maintenance being done) and see what they recommend to do.

FWIW, I'm not surprised by the answers you got... particularly if there's no board. The property management company is supposed to assist the board with maintaining the subdivision. If the homeowners don't have any representation, then who is communicating to the property management company what needs to be done?

I've been to a couple of our HOA meetings, and people have questions all the time like you have. A few things to keep in mind...

1. They rarely give refunds for money not spent in the budget. The thought is that they may eventually do the work in the future or use the money for something else. The HOA likes to keep a balance year-to-year in case unforeseen things come up (damage to subdivision property, legal fees for going after homeowners not abiding to the HOA agreement, etc.)

2. Getting multiple quotes for ladnscaping is time consuming, so it's not surprising that they don't do it very often. Usually they do it once, then just use the same landscaping company until they feel the need to replace them (e.g. they start doing shoddy work). This is typically up to the discretion of the board. FWIW, commercial landscaping can be very expensive.

Sounds like the real issue isn't necessarily the property management company, but rather you getting in touch with the board. If there actually is a board, you may consider getting yourself elected to it.

Just remember, because you bought the house in the HOA, you have agreed to the terms in the HOA agreement... and therefore are subject to any penalties outlined in it.

Good luck.
 

Sgt Beavis

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Jan 17, 2012
Messages
42
Here is my advice..

1. Pay your dues. You do not want that fight because you are guaranteed to lose and lose big.

2. I didn't see what State this is occurring in. Find out your state laws on HOAs. Many states have regulatory boards that have nothing better to do than to screw with your HOA. Find out what regulation there is and figure out if the management company and HOA are are in compliance. File a complaint if they are not. Here in Texas, a new law requires HOAs to meet every month and to make that an open meeting for all residents.

And this just goes to one more reason why I hate HOAs. The HOA at our last neighborhood wasn't bad but it only takes one a-hole to change that. I recently bought a new home that has no HOA. I love my new freedom.. :)
 

nehog

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Jan 2, 2010
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7,935
Location
Jaffrey, NH
So I am looking for some advice for someone who might have been in the same situation. I own a house with an HOA that's supposedly "active" recently I have been questions where the money goes since I have lived there over a year and have never seen a budget nor heard of a meeting or anything...

If the HOA is setup as a non-profit then you can examine their tax records.

If it is not a non-profit then you can request records, if not presented, then you need to organize the stock holders (the residents) and 'take over' the HOA.

However, some HOAs have contracts with residents that preclude the above as an option (frequently these are used in the first few years to allow the developer to 'run' the HOA to his benefit.)
 
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EOC_Jason

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Jun 25, 2012
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Bentonville, AR
Does anyone have any suggestions or advice?

Contact your county attorney's office. Let them know what is going on and the issues you are having. You have a LEGAL right to see the HOA budget, amongst other things. If necessary you type up a document and get as many people in your subdivision to sign it and deliver it to the county attorney.

Our HOA is actually pretty transparent... but yeah there are some bad ones out there, and even worse is when the developer controls the HOA and not the homeowners...
 

Thumper

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N.E.Ga
If you don't pay.....some HOA's can put a lien on your house..

I refuse to have anything to do with those sonofabitches...
 

Charles (in GA)

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50 mi south of Atlanta
As already asked, what state are you in????

Most states have laws that govern HOAs. Some are strict, some not so. Some require audits every year (Florida I think is one), Georgia has fairly decent HOA laws.

You need to find out if the HOA is formed as a Non-profit corp in the state, and obtain a copy of the covenants on the property and the corporate by-laws.

Charles
 
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tegguy

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I am in Florida. I finally heard back from the property management office today and it sounds like the board is mostly going since she says "I'm having trouble getting in contact with the remanning board members to schedule a meeting"

I didn't think of the district attorney I'll give them a call but still open to advice.
 

EOC_Jason

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Bentonville, AR
If you live in an area that a HOA is attempting to get started,

How do you stop it?

You either agreed to being in a deed restricted community when you bought your house / property or you didn't... If you did, you are SOL... If you didn't, then why on earth would you voluntarily want to "join" one?
 

LSU

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Dec 4, 2011
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705
I am in Florida. I finally heard back from the property management office today and it sounds like the board is mostly going since she says "I'm having trouble getting in contact with the remaining board members to schedule a meeting"

I didn't think of the district attorney I'll give them a call but still open to advice.

Couple of Suggestions (some already mentioned above):

1. Forget telephone conversations, forget email.

2. Send all your correspondence Return Receipt Requested (this is where the addressee only has to sign the green card and the USPS will mail the green card back to you.

If you're not a great letter writer, get someone to proof what you're sending. Put your name, address, lot number, etc on the letter. Request that any correspondence or communication with you be in writing.

Write your letter, let it sit a day or two, have somone proof read it and then send it out. Leave out the threats, insults and most of the other stuff you're really like to say. Stick to the issues at hand.

2. List your questions in the letter. Direct it to the HOA and send a separate letter to each board member. Don't know the board members then just send it to the HOA and/or the Property Management Company.

Here are some suggested questions/requests you should send:

A. Please send me a copy of the budget for the fiscal year 2010, the fiscal year 2011 and the current budget for the year 2012.

B. Please send me the 2010 and 2011 annual report of the HOA.

C. Please send me a complete mailing list of all members of the HOA.

D. Please give me the name and address of the CPA who has been auditing the books and send me a copy of the last 3 audits of the HOA books.

E. Ask for copies of the minutes of the last 3 Board meetings.

F. Ask for an updated copy of the By Laws of the HOA.

G. Ask for a copy of the current certificate of good standing of the HOA with the Florida Secretary of State's office (you might be able to go online and see if the HOA is even current with the Secretary of State's office).

H. Like I tell my kids - pay attention -- This is the important one --

Ask who is the broker/agent of the Directors and Officers (D&O) insurance and the name of the insurance company that writes the D&O policy for the HOA. This is the insurance the HOA should have (and I doubt yours does) which should protect the directors and officers from claims that they failed to act or acted wrongfully in their individual or group capacity on behalf of the association.

By asking for a copy of the D&O policy you'll be sending a strong message that you might be considering taking legal action against any directors who might have used association funds illegally and that you, as a homeowner, might be filing a lawsuit that claims that the HOA board members were asleep at the wheel while the embezzlement was taking place. Another threat that could be made is that the board has funded unnecessary projects to the detriment of necessary maintenance or claims that the board has negligently failed to collect assessments, resulting in unnecessary losses.

In Florida, like most states, elected members of Boards of Directors (in your case the members of the HOA) have a fiduciary duty to the members of the HOA. If they breach the duty they can be sued individually.

In your letter, ask specfically who is covered by the D&O policy. Many D&O policies can exclude folks and whether or not a person is covered can become really important.

I've served on two different HOA boards and a few other professional boards. I'm pretty familiar with how a D&O policy works. I wouldn't serve on a HOA board or any other board that didn't have the D&O policy and that didn't have an annual audit of the books.

Most HOA don't worry about getting them because they think their neighbors will never sue them.

I suspect the certified letters to the Property Management Company and each of the board members individually asking about the HOA's D&O insurance coverage will get some attention.

I'd also put a "CC" on the letter that a copy was going to the State Attorney's Consumer Fraud Division and your local county or district attorney and the State Insurance Commissioner. You can get the addresses for these agencies on the internet.

I'm not sure what it costs to mail a letter "Certified Mail Return Receipt Requested" but it will be worth the cost.

Email and phone calls are for suckers (nothing personal but you know what i mean) - - -- - "Oh, your email must have gone to my junk mail, sorry." or "I don't recall you telling me that." B.S. Put it in writing and be able to prove they go it.

When folks start getting a well written letter with a return receipt requested card it will get their attention. If you check the box "Deliver to Addresse Only" and the recepitant is not home, he/she will have to go to the post office to claim the letter. Until they get the letter they won't have a clue what it is about.

Put a deadline for a response in the letter. Give them 14 days.

After 14 days if you have no respnse, call the Consumer Fraud Division of the State of Florida's Attorney General Division (which you will have already sent a copy of the letter to) and request an appointment at which you will request an inquiry into possible fraud by the HOA.

Also, don't forget the Letter to the Editor of your local paper. The politicians read this stuff. A well written letter to the newspaper will also get some attention.

Non of the HOA board members want to get sued. I can promise you none of them want to get sued if there is no D&O coverage.

If money is missing it is a crime. If the money was spent on stuff it shouldn't have been spent on according to the bylaws (and the appropriation of the spending should be reflected in the minutes) then it is a crime.

If there is a "mailing" involved (say the HOA mailed a check to pay something illegally) contact your local United States Attorney's Office (this is the local branch of the US Justice Department) and ask to speak to the Assistant United States Attorney on Duty and request an appointment. Mail Fraud is low hanging fruit for these folks and they're always looking for an easy case to make. If you can prove a pattern of fraud and you can show that your check to the HOA was mailed you're got two of the elements of mail fraud

Google Mail and Wire Fraud if you want to read the simple versions of the statutes.

Good luck and let us know how it all comes out.
 
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tegguy

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LSU,

Thanks for the response I'll be honest I haven't read the whole thing cause I'm on my phone but what do I do if I can't get the board members names and addresses? According to the last email i got not all the board members are still active and the property management is having problems getting a hold of those that still are
 

LSU

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705
Also thought of another issue:

Look for "brother ini law" deals with the HOA and contractors that do work for the HOA.

When I was on a Board, I found out that the guy who did the lawn and tree work was the brother in law (different last name) of the past president. There was not bid for the services and for what this guy was being paid the entrance to our subdivision should have looked like the 18th hole at Augusta National Country Club.

Oh, and the brother in law wasn't getting an IRS 1099 to report the income so I had the HOA issue him 1099 forms (required by law if the amount paid is over $600 for a calendar year). Brother in law got whacked with taxes, penalites and interest for 9 years of under reported income. There is no statute of limitations on tax fraud. I think the poor lawn guy had to pay in excess of $10K in taxes, penalites and interest and I hear the IRS audited him for at least 3 years.

So you might want to add to the list of questions:

Please also send me a list of all vendors the HOA does business with and proof of all payments made to these vendors.
 

LSU

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705
LSU,

Thanks for the response I'll be honest I haven't read the whole thing cause I'm on my phone but what do I do if I can't get the board members names and addresses? According to the last email i got not all the board members are still active and the property management is having problems getting a hold of those that still are

You're welcome.

Get to a real computer and read both of my responses but . . .

Send the letter to the property managment company asking the questions.

Give them 14 days to reply.

See the part about the State Attorney General's Office and the United States Attorney's office. Be sure to copy both of them on your letter.

If the Propeprty Managment Company has a brain cell it your letter will wake them up.

If not, follow up with an appointment with the Consumer Fraud Division of the State Attorney General's office. Same thing with your local United States Attorney's Office. The local US Attorney's offices are always looking for low hanging fruit to let their new lawyers practice on.

Your property managment company may also be regulated by the Florida State Board of Realtors or the Florida Real Estate Commission. Get on line and find out. Send this agency a letter also. Most Property Mangement companies are.

Here is a link for the State of Florida and what agencies are regulated. Have a look.

http://www.stateofflorida.com/Portal/DesktopDefault.aspx?tabid=25

File a written complaint with the agency that regulates Property Managment Companies. If you can't find it on the website call and find out who does it.

Also, look at the Florida Secretary of State's website and see if you can find the owners and directors of the property managment company. Send them a copy of the letter also.
 

Colonial Cobra

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Nov 21, 2007
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459
Location
Yorktown, VA
The letter must be sent Certified mail, return receipt requested. To be legal.

I have rental property with an HOA, and I'm on the board.

Do not stop making payments! They will place a lien on your property and will hit you with a ton on fees.
You cannot use email for any correspondence, everything must be written and documented as delivered with return receipts.

To throw out the current company, you will have to use an attorney familiar with HOA law.
 

StevePgh

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Jan 27, 2011
Messages
163
Location
Pittsburgh, PA
Just remember that they can ding you a fee for providing copies of these documents that could get quite expensive. The only exception would be for the documents that you should have been sent, like the annual budget. Your best bet is to find out when and where the meeting is, go there, and ask your questions and ask to see the books if still needed. In person.
 

LSU

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705
Just remember that they can ding you a fee for providing copies of these documents that could get quite expensive. The only exception would be for the documents that you should have been sent, like the annual budget. Your best bet is to find out when and where the meeting is, go there, and ask your questions and ask to see the books if still needed. In person.

I've got to agree with part of this comment and seriously disagree with another part.

Yes, you could get charged for copying but only if it is in the bylaws. Don't put up with any B.S. about "we're going to have to charge you for the copies". If they pull this polietly ask them to show you where it says in the Articles and Bylaws that the HOA can charge you for the copies.

No - I would not wait for the annual meeting to request further information. From what you write, it sounds like this meeting is never going to happen unless you send a letter like the ones I suggested above.

From what you write, it sounds like the property managment company has not run the HOA as it should be run and while the HOA is just fine with collecting the money it is not helping the HOA board do its job.

I stand by my suggestion that you send the letter not only to the HOA but to each board members with copies to whom I recommended. Florida has some strict compliance laws and I'd strike early and often with the regulator agencies.

Please let us know what course of action you decide on and what your results are.
 

StevePgh

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Yes, you could get charged for copying but only if it is in the bylaws. Don't put up with any B.S. about "we're going to have to charge you for the copies". If they pull this polietly ask them to show you where it says in the Articles and Bylaws that the HOA can charge you for the copies.
It is difficult to give advice for an individual in another state with unknown laws, declarations, bylaws, etc. I am on an HOA board, and am active in a meta-HOA group. Everyone charges a fee for records around here. If you 'lost' your copy of the bylaws/guidelines my HOA gives that for free, most area HOAs charge. The owner should have received all that stuff at closing, plus yearly budgets, plus bylaw updates from time of purchase until now. He should be aware that there could be a charge, and it may not be cheap. Note that the ability to charge for this is a state law, because your request is made via your state's open record law. I have not seen an HOA that has an Open Book policy aside from whatever state law requirements.

So, great, yeah, ask for all that stuff in writing. All the OP wants is to get a copy of the budget and find out what the HOA is financially responsible for. The last thing anyone wants to do is piss off a board member. If you have a board with assholes on it, I hope that you didn't repaint or restain that deck, even if it was the same color, without board approval... Don't start a war by being the first one to take a shot. Its pretty easy to play the new homeowner "I'm not sure I'm on your mailing list, b/c I did not get a copy of the budget and don't know when meetings are" card.

Every HOA I know of MUST have monthly meetings. They need to pay bills, approve/disapprove change requests, etc. These things typically have a 30-45 day window to deal with. My HOA has a yearly scheduled meeting (that we never actually have) defined in the bylaws for the purposes of conducting voting on bylaw changes - perhaps this is the meeting that the OP heard of. The monthly meetings have to happen, and you should be able to attend. Knock on some doors and see if your neighbors know when/where it is. With only 45 homes, I'd be shocked if you couldn't get an answer as to who is a board member, current or former, by knocking on a few doors.
 

pipsters

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Sep 1, 2010
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USA
LSU you seem very knowledgeable. I have a question - in the past I have gotten letters about needing to powerwash my house, needing to paint my mailbox, etc.

This has come regular mail, not certified.

Just wondering if I can ignore these requests until they go away (some have, such as the powerwashing, I had done it maybe 1 month prior) or if I must abide by these letters.

The HOA can't force me to do the work but I've read in our by-laws they can hire out the work and charge me for it - which would be considerably more expensive than me doing it myself. But I've always wondered "What if I don't actually get this letter?". Mail getting lost or misplaced is not unheard of. I would think/hope that any sort of action being taken on my property would first have to be documented that I didn't receive a certified letter of some sort vs. regular 1st class mail.
 

StevePgh

Well-known member
Joined
Jan 27, 2011
Messages
163
Location
Pittsburgh, PA
Just wondering if I can ignore these requests until they go away (some have, such as the powerwashing, I had done it maybe 1 month prior) or if I must abide by these letters.

This is very dependent on your HOA bylaws and rules, and how strict your HOA enforces them. We always start with a regular mail letter and if we don't get a response, send a second, then it gets sent certified. You need to know when your allotted time to repair it starts before the board can act (be it fine you, have the work done and bill you, etc.).

Our HOA requires a 'hearing' before a fine can be leveled. The letters we send explain the issue (rotting siding, post light not working, etc.), the part of the bylaws/guidelines you are in violation of, if the repair requires a change request we include that, and a request that you contact us to let us know when you can get it repaired by. If we do not get a response, the second letter informs you of your required timeline by the bylaws after which (if issue not addressed) a hearing will be scheduled and the fines will commence. The third (certified) letter is of your hearing date/time - after the hearing you get another certified letter of the results of the hearing. 30 days after that the lawyer handles it. If you ignore everything but the hearing, our HOA lets you skate for a good 3-4 months (they give you time after the hearing to correct the issue before fines start). If you do this ignore thing twice, the next time the first letter you get is your hearing date - which is all our bylaws require. Again, this is very dependent on state law, your HOA bylaws, and your HOA board.

We are flexible on most of these things - if you work with us. Ignoring the letters is not working with us. Lots of people do not understand the rules or requirements, which is why we point them out in the first letter. Your hearing is your final non-court-based opportunity to have them explained to you, and for you to explain why you believe the rules do not apply in your situation.

As for your powerwashing letter - lots of times there is a queue of folks that report their neighbors, or a board member drives around looking for a certain violation. These don't get acted upon until the monthly meeting, and sometimes by then the issues have already been addressed. One of the big pet peeves in our HOA is folks that leave their trash cans out for 4 days - lots of time your letter is for a violation that happened and has been corrected for some time.
 
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