Some managers refuse to do the price adjustment. Recently had that happen and customer service was no help.
Corporate told me recently that HD SOP is to not price adjust clearance items. I just go in the evenings when the high school kids are working and haven't had an issue that way.
Don't mention price adjustment, don't mention the price went down. Simply say you would like to change the credit card it was charged to. Bring in the receipt + the item to make it easier and faster for them so they just scan the receipt, then bar code on the box to process the return *first*. Then they have no choice but to sell it again at the lower price. This generally works if its been less than a week or so since you purchased it as if its longer they may call over a manager then it might get ugly.Just tell the returns cashier that the price went down since you bought it and you would like to return it and rebuy at the new price.
Next time threaten to call the police. After you pay and have a receipt, they cannot try to stop you
I like your idea of offering to sell it back to them at the higher price!Yeah, I'm waiting for the day this happens to me.
"Please, call the local authorities and explain to them you are trying to steal an item that is clearly mine"
Or even better....offer to "sell" it back to them at the same non-penny price they are trying to sell it to you for![]()
^^^I swear they track what you buy from the surveys. I get emails asking to review items I swear I purchased IN-STORE. I ask myself HTH they know I bought that and tied it to my email address (I NEVER have receipts emailed to me) -- all I can figure is the satisfaction survey.
^^^I swear they track what you buy from the surveys. I get emails asking to review items I swear I purchased IN-STORE. I ask myself HTH they know I bought that and tied it to my email address (I NEVER have receipts emailed to me) -- all I can figure is the satisfaction survey.
In each of the HD stores I've visited in the last few days, I've noticed that their credit card scanners are now requiring credit cards with the embedded chips to be inserted into the slot at the bottom of the card scanner for authorization. This new process is a lot slower than simply swiping the card and significantly delays completion of the checkout process. Something to keep in mind if you've been using your credit card to pay for penny items (like I have).
In each of the HD stores I've visited in the last few days, I've noticed that their credit card scanners are now requiring credit cards with the embedded chips to be inserted into the slot at the bottom of the card scanner for authorization. This new process is a lot slower than simply swiping the card and significantly delays completion of the checkout process. Something to keep in mind if you've been using your credit card to pay for penny items (like I have).
Had some time to kill in Syracuse. Got the husky 26" black cabinet $45.03 and a Chamberlain opener 62.02View attachment 479084
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Yes it has happened but it is definitely not company policy. Customer service will back them on that too. Official policy is no price adjustments on clearance items.Gas anybody taken anything back for price adjustment when item went from clearance to penny item and be able to buy it at a penny...
Yes it has happened but it is definitely not company policy. Customer service will back them on that too. Official policy is no price adjustments on clearance items.
Yes but not rebuy if they are a penny. They take them straight to the donation pallet. It can be done but it's not typical.You can return clearance items, correct?
Yes but not rebuy if they are a penny. They take them straight to the donation pallet. It can be done but it's not typical.
You mileage may vary of course. We have 4 stores in the area and only one had these on clearance. I got the last base and three tops. One thing I determined on the website that told me for certain if the other local stores had them on clearance or not.... the store that did have them only showed “ship to home”. The other 3 stores showed “ship to home” AND “ship to store”. I called the other stores either way just to see and no go – full price. Granted – these are far far, very far, from being top of the line toolboxes and its just the one style but they at least have ball bearing drawer slides. They are far from the worst and for $45.03 for the bases and $25.03 for the tops they are a steal of a deal...
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Next time threaten to call the police. After you pay and have a receipt, they cannot try to stop you
Had some time to kill in Syracuse. Got the husky 26" black cabinet $45.03 and a Chamberlain opener 62.02View attachment 479084
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That seems logical. As much as they screwed up their inventory, and dint properly manage it, my bet is the po-po would side with them.They can stop you and the police will side with the store. You are still on their property and an employee noticed something that they believe went wrong with the transaction. The police would also allow the store time to research if anything went wrong with the transaction and if you did anything to cause the discrepancy prior to letting you leave with the item.
That seems logical. As much as they screwed up their inventory, and dint properly manage it, my bet is the po-po would side with them.
I have a garage door opener I bought for $128. I found the 1 1/4 hp opener for $62 so I'm returning the 3/4 hp one. I wouldn't mind keeping the 3/4 hp if I could rebuy for $62