This is what I sent them:
Over the past few days, I purchased 3 Echo products, one chainsaw and 2
backpack blowers. All 3 were display models, and all 3 are missing
parts. I've been getting the run-around about getting these missing
parts replaced. If I would have known it would be this much of a hassle
to get missing parts, I would have never bothered buying them.
I've been told to contact Echo directly, as the parts should be covered
by warranty. Echo tells me it's Home Depot's problem since they sold
the products with missing parts. The local Home Depot wants to charge
me $18 "diagnostics fee" per item just to look at them, when they don't
need diagnostics.
I have all of the missing part numbers already. Is there any way you
could have these Echo parts ordered for me?
CS-300T chainsaw
serial number C0421206xxxx
Missing parts:
A235000040 thumbscrew QTY: 1
A226000291 air filter QTY: 1
Purchased in Seabrook, NH (3404) on 10/31/2015, receipt number 3404 58 3xxxx
PB-500T backpack blower
serial number P3121222xxxx
Missing parts:
E165000170 tube, blower straight nozzles QTY: 1
30581208260 thumb screw QTY: 1
Purchased in Hooksett, NH (3403) on 10/30/2015, receipt number 3403 59 3xxxx
PB-500H backpack blower
serial number P0211204xxxxx
Missing parts:
E165000170 (tube, blower - straight nozzle) x 1
E165000141 (tube, blower - straight) x 1
E160000061 (tube, blower - elbow) x 1
V495000430 (clamp, hose) x 2
E164000000 (tube, blower - flexible) x 1
E165000130 (tube, blower - swivel) x 1
001106 (tube mount handle) x 1
contains the following:
90010006045 (+bolt - 6x45) x 1
90060000006 (+washer - 6) x 1
90052500006 (+wingnut - 6) x 1
Purchased in North Hampton, NH (3405) on 10/31/2015, receipt number 3405 56 5xxxx
