Home Depot Redeemed?

[NinetyTwoFifty]

Well, it seems like the company really does care. This was waiting in my inbox this morning:


Dear Mr. Doe,

Please excuse the delay in responding to your email complaint due to the
recent severe inclement weather that temporarily shut down the Home
Depot Customer Care Center.

I also apologize for the service that you received with your Husky
product return at the Yulee FL Home Depot store. Home Depot stands
behind the Husky brand, which as noted in your email, is only available
at the Home Depot stores and has a 100% warranty guarantee.

I spoke with Bruce Brown, Hardware associate at the Yulee FL Home Depot
store and he will be happy to assist you with your return. You can
choose a similar item or request a store credit, even without receipt.
Bruce is available today, January 15 until 6pm and from 8a - 5p
tomorrow, Sunday, January 16, 2011. If Bruce is not available, you can
request service at Service Desk from any associate or manager.

Yulee #6921
463785 State Road 200
Yulee, FL 32097
(904) 225-2940

If I can be of further assistance, please reply to this e-mail or
contact me at the telephone number below.

Sincerely,


H.J.

Resolution Expeditor - Email Team
Home Depot Customer Care

 

[mrholeshot]

Cool!!!!!!!!!!!

 

[NinetyTwoFifty]

Yep, I'll be going down to Yulee in the next couple of weeks so we'll see what happens.

 

[2chipped]

Isn't there a h d in Kingsland/St Marys

 

[woody 73]

See I told you they don't want to piss you off...

 

[strnjss]

Home Depot 'headquarters' is always extremely good with trying to make the customer happy.

Anything I have ever complained about they have made right. They seem to take it very seriously lately.

 

[bchee]

stuff like that never happens to me. Mofos always be trying to piss me off.

 

[mjb]

Home Depot 'headquarters' is always extremely good with trying to make the customer happy.

Anything I have ever complained about they have made right. They seem to take it very seriously lately.

I agree. It is frustrating for them not to handle it correctly the first time, but they have always taken care of me.

Of course, this has been in the last year or so. Before that, good luck.

 

[JASTECH]

I hate it when Home Cheapo does that to me with their Husky brand as they are the only store with them and upon return act like all stores even Dollar General sells them.

Thanks, JASTECH

 

[Kirbot]

Good to here it's been taken care of.
Company "headquarters" generally like to keep their costumers happy.
I'ts unfortunate the employees aren't always so helpful...

I know if you email Snap-on directly, they treat you like gold.

 

[NinetyTwoFifty]

Isn't there a h d in Kingsland/St Marys

Nope, we have a Lowes and THREE Ace Hardwares. Oh, and a Micro-Sears.

 

[NinetyTwoFifty]

Good to here it's been taken care of.
Company "headquarters" generally like to keep their costumers happy.
I'ts unfortunate the employees aren't always so helpful...

I know if you email Snap-on directly, they treat you like gold.

Gotta agree with you there. SO has the best email service, followed by Proto, IMHO. SK on the other hand.... Maybe things will get better soon.

 

[impulse922]

sounds like someone got their **** chewed

 

[route246]

Yes, this is usually the case. If you are civil, controlled and polite in filing your complaint you will always get a response like this. There is no way that corporate types at HQ would ever stand for something like this in the field if they can help it. They believe that the complaints they actually see is just the tip of a huge iceberg so they are always vigilant in taking care of problems like this.

sounds like someone got their **** chewed

 

[Ign]

Ya know, good for them. And at the same time ***** you had to take it this far. You'd be wise to save the email and take it with you any time you need to warranty anything.

It's kinda like going through a murder trial............at the end you're acquitted and the DA says, "Sorry about the trouble." Well.........nice to get an apology I guess. Doesn't mean you're gonna be a big fan of the DA's office anytime soon.

 

[DewittMotorsports]

Gotta agree with you there. SO has the best email service, followed by Proto, IMHO. SK on the other hand.... Maybe things will get better soon.

Last time I talked to Snap-On email about a warranty ratchet kit they told me to buy it Proto I've had great experiences with their warranty and ordering from

 

[route246]

Commerce is done by people and people are all different. Escalations are necessary when there is a breakdown in the system. I hate calling in and complaining about anything but it is a necessary part of commerce. Businesses are setup to handle customer service and budgets are allocated to handle it. Companies like Amazon spend significant amounts of money making sure you as a customer are satisfied and loyal. There are many alternatives. HD management realizes this and that it would be simple for you to go down the street to Lowes, Menards, Ace or whoever is nearby and give your business to them. They want a chance to be your first choice before trying the others.

Amazon has succeeded in this with their Amazon Prime program. For me, they are the first choice when I mail order anything these days. They provide stellar customer service when I have a problem and I would not think of going anywhere else. Heck, I needed to get a few pairs of Levi's 505 jeans last week and was almost ready to check the ads for Macy's and Kohls when I decided to check Amazon. They have my size and color and it's a few bucks cheaper (because of no CA sales tax) so I ordered them and they showed up two days later on my doorstep. Jeans from a bookseller. Who'd a thought that?

Ya know, good for them. And at the same time ***** you had to take it this far. You'd be wise to save the email and take it with you any time you need to warranty anything.

It's kinda like going through a murder trial............at the end you're acquitted and the DA says, "Sorry about the trouble." Well.........nice to get an apology I guess. Doesn't mean you're gonna be a big fan of the DA's office anytime soon.

 

[db130]

OP's previous thread on HD customer service

 

[Thirsty]

I feel sorry for anyone having to work in the customer service in the big stores, they go through the whole day dealing with people trying to rip them off, lie, return nonreturnable items. It has to be the absolute worst job to have.

This has nothing to do with the OP , just thinking aloud.

 

[impulse922]

I feel sorry for anyone having to work in the customer service in the big stores, they go through the whole day dealing with people trying to rip them off, lie, return nonreturnable items. It has to be the absolute worst job to have.

This has nothing to do with the OP , just thinking aloud.

can't forget about the people trying to return stuff they stole the day before....(no receipt, etc)

 

[route246]

This is all part of the calculus of doing business.

I have experience being an Amazon Marketplace Seller. You would be amazed at what you have to do in order to keep your status. A few negative seller feedbacks and your account gets suspended. But, it should be no other way. If it is not this way then unscrupulous sellers will make it an invalid marketplace. You have to gain absolute trust in your customers or they won't use your services or buy from you. It's as simple as that.

Back to Amazon, they warn you in the seller forums that you will have to eat a certain amount in order to stay in business. Factor that into your pricing and like it or leave. It is very simple. There will always be people hanging negative responses waiting for a full refund. Amazon does their best to flag these customers and suspend them but many get away with it.

I feel sorry for anyone having to work in the customer service in the big stores, they go through the whole day dealing with people trying to rip them off, lie, return nonreturnable items. It has to be the absolute worst job to have.

This has nothing to do with the OP , just thinking aloud.