Well, I am not sure how to start this, but I think I need to give it a try. The Extreme Openers are Manufactured by a Taiwan owned Company Named Guardian. They operate 2 manufacturing operations, one In Taiwan, the other in China. My Company, Decko Products, is an 80+ year old Minnesota based company. We are doing the Consumer distribution for Guardian in North America. Guardian has been manufacturing Residential Garage Door openers exclusively for Napoleon Lynx up until a few years ago. The exclusive agreement ended and they were looking to expand the customer base. To address the subject at had, Guardian does make private label Openers for Menard's in their Extreme Brand.
The web site for parts & information is
www.GDOhelp.com. And they have a toll free wats line to contact customer service directly. 1-877-GDO-4402 (1-877-436-4402)
Guardian is a very well run, modern factory and stands buy their products. The thing that intrigued me about getting into this business was that between Chamberlain & Genie they control almost all the residential market. And I though as a good old American boy, maybe they needed a little competition. Our goal and we believe we accomplish it, (but that is from our view) is to bring to market an opener that meets or exceeds any equivalent unit available in the market. I have comp spec sheets if anyone is interested. I just added my e-mail to the site here. To get to the original questions asked, All the parts are stocked here at Decko in Minnesota. Customer service is here too. As far as the pricing Menard's has in the market, we cannot control that, and what they put out with the rebate is way below their cost. It is their gamble as to how many folks redeem them. They don't share that with us. Yes there are a few negative comments out there on the product. I might say that they are all from folks who have not contacted us. We try to contact them if we can, but it is difficult to do. at least in our capabilities. In a nutshell, we are a small company who thinks they can play with the big boys. And we have an idea of what is involved. Good units, good warranty and good people our customers can get a hold of if they need help.
This probably has been to long already and most who have stated to read it have left or gone to sleep. Please visit the web sites, get to know us, and give us a try. anybody can make promises, the proof is in the doin - not the sayin. If you have gotten this far, thanks.