My Snap On guy is OK. He tries to be a nice enough guy, and I've learned over the past few years that the traits I don't care for aren't malicious... he just doesn't know better. Good example: I was in the market for a 2115timax, but funds were tight. I told him "Hey, I'd love to buy it from you, but your price is double what I could buy it for online. I can just barely afford to buy it online right now, and I'd like to make a deal so you make some money, and I don't have to fork it all out right now." He showed me his cost, which was right around what Amazon wanted, and wanted to sell it to me for that... I told him no way is he financing my purchase for free, add a few bucks to that and print the receipt.
Bad example: He called me a couple weeks ago, telling me he just found out about a promo on KRL722s for $3,000, and it was going on all month. I mulled it over for a week, and next time he came by, I handed him a check for $1,200 down and told him to order me up an Extreme Green one. He comes by last week with this "Oh man, I really screwed up" story about how "that deal was just one week, and it was supposed to be $3,100, not $3,000, so I shouldn't have sold it to you for $2,700, and oh BTW since the deal ended I couldn't get you a green one, but I did a real big favor and found a guy that's selling me a red one for you!" Well, um, thanks, but that's not really a favor. We agreed on a deal, you took my money, and now you're getting me something else? I mean, it's not like he's trying to be an *******, he thinks he's being really nice... it's just that he's barely doing the right thing.
OTOH, there's another one who does another shop in our building. He's a douche. Actually, he might be the OP's driver. All he cares about is trying to sell big ticket items, and apparently not back them up. He sold the owner whatever their top-shelf scanner/scope is (Verus?) over a year ago, it's never worked right, and he's never gotten it taken care of. One of their guys came from a shop that belonged to my driver, and he's been working on getting the other driver to stop coming.
We just got a new Cornwell guy after over a year. Last guy was cool, but just up and quit one week to run his party bounce house business.
The new guy has great timing, someone had just broken one of my Cornwell channellocks (the only Cornwell I own) the week before.
