How to break sockets to get warranted
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cwstevens92
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Yumm I wasent sure Snap On had a lifetime warranty so i looked on their web site
"3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code.
"In addition to any limitations outlined in warranty statements provided with the Product, Snap-on does NOT provide any warranty for (1) products labeled other than Snap-on or Blue-Point or (2) products subjected to "abnormal use". Products that are not labeled Snap-on or Blue-Point are subject to the warranty provided by the manufacturers of those products and Snap-on will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn."
"3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code.
"In addition to any limitations outlined in warranty statements provided with the Product, Snap-on does NOT provide any warranty for (1) products labeled other than Snap-on or Blue-Point or (2) products subjected to "abnormal use". Products that are not labeled Snap-on or Blue-Point are subject to the warranty provided by the manufacturers of those products and Snap-on will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn."
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AffableCurmudgeon
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Maybe so, but I am not familiar wqith their warranty statement and can't agree with you. I checked their website and the warranty was not posted there for non-professional users of SO tools. Can you post their warranty statement to see what is actually covered under that warranty before making a blanket statement?
krusty the clown
Member Emeritus
ehh.....legal mumbo jumbo
the warranty i was quoted was "it's guaranteed not to rip, rot, rust or smell bad" and "guranteed not to rust, bust or collect dust"
i consider the wear on a socket "ripping"
chadster1
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I would like to see pics of these sockets.
cwstevens92
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ehh.....legal mumbo jumbo
the warranty i was quoted was "it's guaranteed not to rip, rot, rust or smell bad" and "guranteed not to rust, bust or collect dust"
i consider the wear on a socket "ripping"
You crazy
AffableCurmudgeon
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Krusty, what you posted does not say ANYTHING about home use warranty.
cwstevens92
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ME TOO chadster!
cwstevens92
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Thats their warranty man, its a big ol blanket it covers us all
krusty the clown
Member Emeritus
i didn't post ANY warranty policy other than the humorus quotes from former dealers
there was a post earlier in the thread about how to obtain warranty info for "non-pro" users.
krusty the clown
Member Emeritus
thier warranty policy is like almost everyone's.......written by lawyers and left to interpretation.
cwstevens92
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you left out one important thing...its only left up to THEIR interpretation
they do, its called a mileage warranty and if they weat out before that you can get them prorated on another set. Just like snap on and other tools manufacturers have a lifetime warranty. Im sorry but when I spend that amount of money on a socket I expect it to last a lifetime, just like their warranty says. If It has bell shaped and no longer fits fasteners then wouldnt that be considered defective materials? ....I didnt read through all the posts but I have had that happen to several SO sockets. I just kept using them until they broke.
I quess the approperiate question would be "what is considered the life span of a socket?"
my .02 take it for its worth
cwstevens92
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guys keep saying snap on has a lifetime warranty, i've looked over it three times tonight and i see nothing that says "lifetime".
As a good frien of mine would say "i'm from missouri, show me"
As a good frien of mine would say "i'm from missouri, show me"
1320stang
Well-known member
"or use after the product is significantly worn."
Then how did you know that they didn't work unless you used them after they were significantly worn?!? Did you buy them new?
krusty the clown
Member Emeritus
3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement.
the warranty code will be in the price list. rest assured that sockets will be listed as "lifetime"
I certainly see everyone's points. I buy Snap On, Craftsman, etc because of the warranty and do expect them to last and be replaced because of the cost. If it's slipping due to worn out points on the socket, that's a toughy. It would be nice for them to warranty it because of cost but I can see where they wouldn't. Then again it's no different then a cracked socket. You can't use either one to do the job so shouldn't it be replaced?
cwstevens92
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just got a ton of sockets and other stuff from snappy last week, never saw anything that said "lifetime" warranty
check this
http://autotechrepair.suite101.com/article.cfm/snapon_vs_craftsman
quote from link
"1. Snap-on is a good tool. They do not offer lifetime warranty. Maybe for YOU they do, because you're spending $50.00 to $75.00 bucks a week and have a $150,000.00 worth of tools."
But i quote and post this with the breaks on, i hope chadster can chim in on this or it'll have to wait till i can talk to my snappy guy after he gets back from vacation. Maybe i no read so good.
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garfunkle24
Well-known member
While I think some here have made a good argument for why the sockets should be replaced, the most common reasoning I see is "They're expensive to buy, so they should be replaced". To those people I will point out that my house was expensive to buy, but I don't expect it to be replaced when it's worn out.
sctattooer
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crashbumper
Well-known member
I think it has been established in other threads that tool companies look at this forum.
If a SO guy at corporate saw this, maybe emailed it to a friend in warranty...who knows.
With people being fired for comments on Facebook, people being sued for comments on Twitter, would it be strange for SO to deny a warranty based on this thread?
Unlikely? Maybe, but it could happen.
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cwstevens92
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My wife has something I've been trying to wear out for years. Just sayin'.
If they could only make tires outta that stuff.....
While I don't take sides with the OP trying to fake the failure of the sockets to get a new set... I have to admit there is some truth to this. I just bought a set of 3/8 drive Torx bits off the truck today (I am a personal user, but I've spent 20K in the last year alone). Anyway, the price was something like $249 for the set of 9 and I asked "Why so expensive?" and he responded honestly.. these are generally used a lot and worn out fast by mechanics so SO builds into the price the cost of replacement at a much higher rate on them.. Now, unless he out right lied, SO clearly expects "rapid" wear to be a warrantiable issue or maybe it's left to the judgement of the truck but it appears that at least in my dealers case, he will warranty worn out items if they're no longer useful assuming their relatively young.. (20 years is a bit of a stretch IMHO however).. Sorry R, but I think you just need to go buy a new set of sockets....
cwstevens92
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On somthing like torx i would expect that, not sockets
I do not agree with destroying something to get it warrantied. I have seen guys do this and it makes me sick to see a "proffessional" lower himself to this level. I have had customers pull this on me in my profession and it is the worse insult ever. I also do not agree with rolling over and putting the tools aside if you feel that you have a valid warranty issue; so why not take it up in person with a dealer as a previous member posted? You could explain why it has failed and needs replaced, or even write SO a letter explaining your position. No one could fault you after exhausting all your options.
scooby074
Well-known member
Heres my situation
At a former job, i had a SO combo wrench that the box end was worn.
Snappy dealer (who was a ***, but i digress) wouldnt warranty, and i was spending cash on the truck. Pissed me off.
One of the old timers, said "let me see that". Took the wrench and pounded it down on a line up bar, splitting it.
Took it back to the truck, no problems with the warranty! It had to be "broken". Wear is not broken. Dumb rule, i know.
A different dealer i had was awesome, warrantied screwdrivers for twisted blades, allen sockets you name it.
At a former job, i had a SO combo wrench that the box end was worn.
Snappy dealer (who was a ***, but i digress) wouldnt warranty, and i was spending cash on the truck. Pissed me off.
One of the old timers, said "let me see that". Took the wrench and pounded it down on a line up bar, splitting it.
Took it back to the truck, no problems with the warranty! It had to be "broken". Wear is not broken. Dumb rule, i know.
A different dealer i had was awesome, warrantied screwdrivers for twisted blades, allen sockets you name it.
Shocker
Well-known member
Just go to town on them with whatever it take to bust them up. I don't know why you are trying to justify it. Personally, I would just buy new.
Joe69
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I had a Mac 7/16 open end wrench that was spread. The Mac dealer told me he would warrantee it if I put it in a vise and broke it.
Joe
Joe
AffableCurmudgeon
Well-known member
Still no one has referred to PERSONAL LIFETIME WARRANTY from SO.
All else is speculative. THis is not professional use and noone has obatined a personal lifetime warranty statement from SO yet.
All else is speculative. THis is not professional use and noone has obatined a personal lifetime warranty statement from SO yet.
krusty the clown
Member Emeritus
i guess you'll have write them at....
Personal Use Warranties for Products. Customers buying Product for personal use can obtain the Product warranty information by mailing a written request that includes a description of the Product to:
Snap-on Tools Company LLC
Consumer Warranty Information Center
2801 – 80th Street
Kenosha, Wisconsin 53143
i think one of the reason this thread was started was to ask why should the warranty be different
bry@n
Well-known member
I said the same exact thing. Interesting read.
In fact, I have warrantied a wrench because it was worn. Never had an issue, just said hey, this box end spins....okay mr bry@n, here's your new wrench.
In fact, I did this on a truck I had bever been on, just to see what would happen. He took care of me. Granted, I have sockets that are really worn and still work fine. These same sockets are from the 70's. I have warrantied all sorts of 12pt stuff though for wear and have never been questioned.
This is interesting on a couple of points:
First, why would there be a separate warranty for pro vs. home use? Why mess with such a thing? A home use 1/2" socket may see 10 times the use that a pro use 3/8" socket might get. Seems like a lot of extra trouble to keep that straight.
Moreover, how long has any given piece been used as a home service vs. pro? Maybe I bought as a hobbyist and turned pro, or bought as a pro and have since retired.
Second, whose (or what's) lifetime? Mine, or the grandfather's I inherited them from or the e-bay guy that sold 'em to me? On my car I might have some lifetime guaranteed parts, but my name is at the top of the receipt and the warranty is only good for my ownership of the car. In my opinion, S-O should do the same, and issue sales receipts with the purchasers name atop with big print that says that the receipt must be present to make a claim, the same as the battery or brakes or starter on my car.
If the warranty is for the lifetime of the tool, not the owner, then maybe that should be stated. That would then mean that every single tool they've ever produced is a potential warranty replacement and they must be carrying an ever-growing liability that can never disappear. Seems dumb enough, but suicidal if they're going to include wear. If they're going to warrant the tool instead of the purchaser, it seems like they should have a time limit on each category of tool.
And finally, regardless of warranty, whether a replacement is issued should not depend one bit on how much has been spent with either Snap-On or with a particular dealer. Either the tool is warrant-able or it is not; my $15 socket should have nothing to do with the other $15,000 I may or may not have spent with this Company or this Dealer. If that puts dealers in a gray area themselves, they should complain to S-O about the policy.
First, why would there be a separate warranty for pro vs. home use? Why mess with such a thing? A home use 1/2" socket may see 10 times the use that a pro use 3/8" socket might get. Seems like a lot of extra trouble to keep that straight.
Moreover, how long has any given piece been used as a home service vs. pro? Maybe I bought as a hobbyist and turned pro, or bought as a pro and have since retired.
Second, whose (or what's) lifetime? Mine, or the grandfather's I inherited them from or the e-bay guy that sold 'em to me? On my car I might have some lifetime guaranteed parts, but my name is at the top of the receipt and the warranty is only good for my ownership of the car. In my opinion, S-O should do the same, and issue sales receipts with the purchasers name atop with big print that says that the receipt must be present to make a claim, the same as the battery or brakes or starter on my car.
If the warranty is for the lifetime of the tool, not the owner, then maybe that should be stated. That would then mean that every single tool they've ever produced is a potential warranty replacement and they must be carrying an ever-growing liability that can never disappear. Seems dumb enough, but suicidal if they're going to include wear. If they're going to warrant the tool instead of the purchaser, it seems like they should have a time limit on each category of tool.
And finally, regardless of warranty, whether a replacement is issued should not depend one bit on how much has been spent with either Snap-On or with a particular dealer. Either the tool is warrant-able or it is not; my $15 socket should have nothing to do with the other $15,000 I may or may not have spent with this Company or this Dealer. If that puts dealers in a gray area themselves, they should complain to S-O about the policy.
i was thinking a pair of boots. not real pretty, but durable.If they could only make tires outta that stuff.....
bry@n
Well-known member
Snap On tools are warrantied to the original owner. Not every Tom **** and Harry, though many of us have warrantied something that we did not buy origianlly. Myself, I've warrantied stuff that I inherited from my dad. H eknows it also, because he see's me handing him a Socket with a date code of 1969 or 1950's ish stuff.
He'll usually say something casual like, "this is from 1969" and I will respond with "damn that's good. That was my dads and I inherited it, used for another 2 years after he gave it to me and look how long it lasted."
Why stretch the truth or make up some ****. He will either warranty it or not and either way, it got a lifes worth of use. Shoot, when you think about it, I am ahead of the game either way. He will either warranty it and I get a new tool that cost me zilch, or he won't and I will buy a new one. Then turn around and sell it on ebay to someone that will try to warranty it.
He'll usually say something casual like, "this is from 1969" and I will respond with "damn that's good. That was my dads and I inherited it, used for another 2 years after he gave it to me and look how long it lasted."
Why stretch the truth or make up some ****. He will either warranty it or not and either way, it got a lifes worth of use. Shoot, when you think about it, I am ahead of the game either way. He will either warranty it and I get a new tool that cost me zilch, or he won't and I will buy a new one. Then turn around and sell it on ebay to someone that will try to warranty it.
FastEddieG
Well-known member
As some have pointed out, and I think it's worth repeating.
I am not a professional wrencher, and I only own a few SnapOn tools, but from the professionals I have talked to with tens of thousands of dollars in SO tools, and the SnapOn guys I've talked to (in their tent at Route 66 Dragstrip several years), I always thought SnapOn offered a lifetime warranty.
I saw a craftsman warranty thread which was interesting to read, and this one is no different, especially since Craftsman's warranty is a lot simpler and shorter than SO's. A lot of people are making assumptions here without seeing the sockets and without seeing and/or understanding the warranty that applies to the OP, if such a distinct warranty exists. Some people say it's lifetime, others say it is not. Does anyone have a copy of the personal use warranty that several have referred to?
-Ed
EDIT: would this thread be better placed in the general tool discussion?
That warranty clearly ran out many years ago
Bridgestone (and most other tire companies) warranties their tires for wear, which is commonly specified by mileage and tread life. Here is Bridgestone's warranty.
Your house wasn't expensive because a warranty was bundled in with it. What kind of warranty was included with it? 1 year maybe by the builder if it was new, or with a home warranty company if it was used?
I am not a professional wrencher, and I only own a few SnapOn tools, but from the professionals I have talked to with tens of thousands of dollars in SO tools, and the SnapOn guys I've talked to (in their tent at Route 66 Dragstrip several years), I always thought SnapOn offered a lifetime warranty.
I saw a craftsman warranty thread which was interesting to read, and this one is no different, especially since Craftsman's warranty is a lot simpler and shorter than SO's. A lot of people are making assumptions here without seeing the sockets and without seeing and/or understanding the warranty that applies to the OP, if such a distinct warranty exists. Some people say it's lifetime, others say it is not. Does anyone have a copy of the personal use warranty that several have referred to?
-Ed
EDIT: would this thread be better placed in the general tool discussion?
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