How to break sockets to get warranted

[JohnFreeman]

Real Good Tools Look Used !

 

[porschedude996TT]

I want pictures!

 

[D.J.]

I second the guy who called BS! Lets see the pictures! Alltho I never did figure out how to get mine to post when I tried.
Thanks D.J. just my $ .02
________
CSI FORUM

 

[Shocker]

We are never going to see those pics.

 

[Vinko]

It's Ebay's fault, seriously.


SO wants to have it both ways it seems- they want to have the premier line of tools and maintain their premium pricing for these tools. Do they make good/great tools? For the most part, yes. Is their warranty a bit sketchy?? Definitely!!

So, people have figured out that it's cheaper to buy used SO tools, assuming that the warranty is similar to CMan (i.e.- just bring it back and say you're "not satisfied" with the tool and you get a shiny new one, with little or no hassle). Seems to me that SO was OK with this until it became clear that more and more people were taking advantage of the warranty- so they started clamping down.

If the tool is truly broken or unuseable, then SO should replace it, but to encourage people to intentionally "break" tools to get them warrantied is a slippery slope.....

I wish they'd crack down on warranty. It would lower, considerably I hope, the price on a used SO tool. But a driver would probably still exercise his discretion and warranty stuff anyway. Of course, then if warranty was followed to letter of law, I wonder if re-sale value would be obliterated for those mechanics that own they're $50K of tools?

 

[Vinko]

I disagree with that. All eBay has done is greatly INCREASE the price that retiring techs can get for their used Snap-on stuff. This ADDS value to the original purchase...knowing it has high resale. A strong warrantee does take some of the risk out of buying used tools you can not examine personally. In the long run, eBay will be VERY good for Snap-on. Their VERY strong used market on eBay, (as compared to MAC, MATCO and Cornwell) really helps make the case that their tools are a better value whether purchased new or used.

Maybe there's a point here

 

[crashbumper]

Admins: please delete this thread.

This is ridiculous.


/********.

 

[cwstevens92]

Admins: please delete this thread.

This is ridiculous.


/********.

Agree 100% BS

 

[scooby074]

Im not going to call BS just yet. The poster has a several posts (not a newbie so i dont think he joined just to troll). I still want to see pics of either the note or the sockets. i dont think he made this thread to just stir up ****, but maybe he actually did have worn sockets denied so ill give him the benefit of the doubt.

This thread has stirred some good conversation on whether wear gets warrantied or not. Some dealers do, while some do not. Ive personally witnessed this. It appears there is no clear rule on the issue.

Killing the thread wont solve anything.

 

[a3tripod]

A few observations from a guy who doesn't have a horse in the race:

1. The OP wanted to know who to replace worn sockets under warranty. He went down that path and was unsuccessful for reasons we haven't been able to qualify.

2. 7 pages later the discussion hasn't changed much except the debate of the subjective approach to warranty details that could easily be obtained by contacting SO directly.

3. If its one socket, why not buy a C-man, which the OP has already stated he has such tools and uses them over the [implied] inferior HF sockets. By the way, C-Man has a lifetime warranty. I think

4.

 

[neonturbo]

Well I will probably get called a troll too but I have a similar story. Years later this still angers me so bear with me for a minute please.

I am an ASE Master certified tech and have been for many years. Early in my career I had some Snap On sockets that were worn. Even though I did not purchase a lot of SO tools I did regularly buy something from my dealer. So I try to get these sockets replaced and I got the "not for wear, only for defects" line from my dealer.

I never bought another SO tool and I will regularly tell people whenever the subject of what brand should I buy comes up. My dealer was an A#1 *** about many things so maybe there are exceptions but this is what is being done by our guy.

The whole you did not buy enough from the dealer line is just stupid too. How do you expect me to buy from someone who I cannot trust to take care of problems? Do I have to bribe him by buying from him or will he just take care of stuff?

The Mac man, Matco man, Craftsman, and the others I have dealt with all warranty for breakage. I paid premium dollar for Snap On to tell me to buy new tools because I wore the old ones out. Thanks for nothing Snap On.

 

[BigBlackBlazer]

Stirring up an OLD thread here, but I felt obligated to voice my opinion. Snap-on sockets are warrantied FOR LIFE! The price you pay is for a lifetime tool, no matter how many times it is replaced. It doesn't matter what he's used it for (home vs. professional), it still cost him the same amount. It doesn't matter if he got his "use" out of it because it's still warrantied for life. Also, it seems alot of you don't understand that sockets WEAR OUT! They get to the point where they no longer hold a fastener because they have just been used so much. If the tool no longer works, then it should be replaced. If he has to make it look broken however, i'd suggest pressing it onto a ball bearing or conical shaped object in a vise lol.

 

[fastbike02]

This is the exact reason I don't buy snap on! if it was a craftsman you could walk in and get another and be on your way. Some will say craftsman is cheap junk and while that may be the customer service is 100x better for the diy user that doesn't have a tool truck drive up weekly!

 

[sberry]

I think the concern over someone screwing snap over a couple of sockets is touching.

 

[03ranger]

Question, did you follow Snap-On warranty procedure? From Snap On web site: https://www1.snapon.com/display/termsofsale.nws

The following information will be required with the customer’s warranty request:
(1) date and proof of purchase,
(2) where customer purchased the product,
(3) full name,
(4) shipping address,
5) phone number,
(6) e-mail address,
(7) item number(s) or approximate weight of return package.

Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will be provided an RGA number and sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product to Snap-on.


Note: "lifetime" warranty doesn't have any uniform legal definition. "Lifetime" can pertain to the life of the original owner, usual life of a product,

So the question is: are you or your father the original purchaser of the sockets? If not then you’re not entitled to any type of warranty service from Snap On. If you or your father is the original purchaser of the sockets then follow Snap On warranty procedure.
It's that simple.

 

[pi_guy]

Great it is the season to zombify threads.
I think there is some thing missing from the story.
My experience is they do not replace items that were rusted or corroded to a non usable state.
My dealer will replace any that chip, wear oversize or break including a floppy universal socket. They do not replace discontinued items like the 1/4 inch drive deep universal socket or british standard sockets.

 

[Sugarfryz]

My wife has something I've been trying to wear out for years. Just sayin'.

If they could only make tires outta that stuff.....

Be a weird looking tire.

 

[Mr_B]

Snapon bit over fussy at times, they seem kick out expensive box slides easy enough to secondhand box owners who fall out of warranty terms and it also more wear than a failure claims. A kind dealer may help especially if buying something or got some history with him .
For price of snapon you could buy other quality sockets 3 times thus self waranty as needed and save money time and hassle .

 

[roc_on_the_rocks]

I would like to see pics of these sockets.

I'd rather see a blown up picture of the OP's avatar.

SO would likely have warranted his sockets had him sent SO a poster with that picture!

 

[6768rogues]

If the warranty says they are warranted from manufacturing defects, one that is worn out would not be covered unless that wear happened very quickly, faster than a reasonable person would expect.
However, if the warranty says it is warranted to accomplish a task and it no longer accomplishes the task, it should be under warranty.

 

[BellyUpFish]

I bet SO doesn't warranty anything from "R. Johnson from Marengo, IL" ever again after this post..

 

[ez-duzit]

...I'm not trying to screw Snap-on over...

You're trying to screw all the rest of us over because we have to pay for your dishonesty when we buy our tools.