We have had 2 Hunter alignment machines over the last few years. First one was good for about 1.5y and then started blowing boards all over the place, we put $1000's worth of repairs into it. We followed all the recommended "fixes", such as monitoring power, installing backup power, and even a $4500 filter on the main panel, with another battery backup, followed by a surge protector. Finally we had enough, and stupidly we bought a new one from Hunter (670), assuming we had a dud.
After a few months, this one started giving us problems with failed boards. It is just 1yr old, and we have not had a working aligner now for 2 weeks and have had to farm out the work. The boards are covered in corrosion, and we have had 8 replacements sent over the past few weeks, and 5 didn't work out of the package!!!, still leaving us without a working aligner. Their latest fix is spraying the boards with Krylon for sealing them for frik sakes.
Hunter is blaming it on our power, our air quality, blah blah. We can't get any satisfaction from them. We have no problems with any other electronic equipment, other than this thing, and out hunter balancers, which until a few days ago were both down with failed boards as well!!! Our repair tech has been really good trying to keep us going, but he is in over his head, and he just keeps getting the same BS from Hunter about power etc.
Since we have had 5 boards for this thing not work out of the box over the last month, I'd say the problem is with them. A few days ago he ordered 2 boards to replace the one that has been down, hoping to get one that works. After waiting and making a special 5hr trip to pick them up because they weren't shipping fast enough, BOTH new boards don't work out of the package!!!
Anyway, I know this is as much a rant as a question, but has anyone else had issues? Or is there a way to contact Hunter directly, all we get are layers of sales reps that don't do anything for us.
After a few months, this one started giving us problems with failed boards. It is just 1yr old, and we have not had a working aligner now for 2 weeks and have had to farm out the work. The boards are covered in corrosion, and we have had 8 replacements sent over the past few weeks, and 5 didn't work out of the package!!!, still leaving us without a working aligner. Their latest fix is spraying the boards with Krylon for sealing them for frik sakes.
Hunter is blaming it on our power, our air quality, blah blah. We can't get any satisfaction from them. We have no problems with any other electronic equipment, other than this thing, and out hunter balancers, which until a few days ago were both down with failed boards as well!!! Our repair tech has been really good trying to keep us going, but he is in over his head, and he just keeps getting the same BS from Hunter about power etc.
Since we have had 5 boards for this thing not work out of the box over the last month, I'd say the problem is with them. A few days ago he ordered 2 boards to replace the one that has been down, hoping to get one that works. After waiting and making a special 5hr trip to pick them up because they weren't shipping fast enough, BOTH new boards don't work out of the package!!!
Anyway, I know this is as much a rant as a question, but has anyone else had issues? Or is there a way to contact Hunter directly, all we get are layers of sales reps that don't do anything for us.